{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2023,9,15]],"date-time":"2023-09-15T15:12:09Z","timestamp":1694790729184},"reference-count":11,"publisher":"FapUNIFESP (SciELO)","issue":"1","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Saude soc."],"published-print":{"date-parts":[[2011,3]]},"abstract":"<jats:p>As pessoas que acompanham um utente no servi\u00e7o de urg\u00eancia (SU), familiares ou n\u00e3o, s\u00e3o parte integrante da unidade de cuidados. Em Portugal, a pr\u00e1tica comum no acompanhamento a adultos \u00e9 a perman\u00eancia numa sala de espera exterior. Este estudo explorat\u00f3rio realizado em Portugal procura compreender melhor as viv\u00eancias em SU dos diversos envolvidos, procurando clarificar o papel dos acompanhantes no servi\u00e7o de urg\u00eancia, para reflectir sobre formas de promover a sua participa\u00e7\u00e3o em todo o processo. Adoptou-se a t\u00e9cnica dos incidentes cr\u00edticos que foi aplicada por entrevista a 71 indiv\u00edduos que representam as diversas partes envolvidas: 2 administrativos (2,8%); 7 m\u00e9dicos (9,9%); 9 auxiliares de ac\u00e7\u00e3o m\u00e9dica (12,7%); 9 bombeiros (12,7%); 9 utentes (12,7%); 20 enfermeiros (28,2%); 15 acompanhantes (21,1%). Os principais resultados indicam que: i) os participantes relatam mais incidentes negativos que positivos (72,9%), associados a comportamentos e atitudes emocionais (tais como, agressividade dos acompanhantes, dist\u00e2ncia e agressividade dos profissionais e acompanhantes que dificultam a presta\u00e7\u00e3o de cuidados); ii) os participantes raramente referem insatisfa\u00e7\u00e3o ou inefic\u00e1cia dos cuidados e tratamentos (constituem 4,3% dos incidentes); ii) os incidentes positivos (17,1%) referem-se a profissionais humanos e sens\u00edveis (50%) e eficazes (25%). O servi\u00e7o de urg\u00eancia constitui uma zona de tempestade emocional e \u00e9 necess\u00e1rio repensar a forma como o acompanhante dos doentes decorre.<\/jats:p>","DOI":"10.1590\/s0104-12902011000100021","type":"journal-article","created":{"date-parts":[[2011,4,29]],"date-time":"2011-04-29T09:16:13Z","timestamp":1304068573000},"page":"195-206","source":"Crossref","is-referenced-by-count":2,"title":["Viv\u00eancias em Servi\u00e7o de Urg\u00eancias: o papel dos acompanhantes dos doentes"],"prefix":"10.1590","volume":"20","author":[{"given":"Liliana","family":"Sousa","sequence":"first","affiliation":[{"name":"Universidade de Aveiro, Portugal"}]},{"given":"Assun\u00e7\u00e3o","family":"Almeida","sequence":"additional","affiliation":[{"name":"Universidade de Aveiro, Portugal"}]},{"given":"Carlos Jorge","family":"Sim\u00f5es","sequence":"additional","affiliation":[{"name":"Universidade de Aveiro, Portugal"}]}],"member":"530","reference":[{"issue":"4","key":"ref1","first-page":"277","article-title":"Simple solutions for client satisfaction","volume":"27","author":"DUBUQUE P.","year":"2005","journal-title":"Topics in Emergency Medicine","ISSN":"http:\/\/id.crossref.org\/issn\/0164-2340","issn-type":"print"},{"issue":"4 p","key":"ref2","doi-asserted-by":"crossref","first-page":"327","DOI":"10.1037\/h0061470","article-title":"The critical incident technique","volume":"51","author":"FLANAGAN J.","year":"1954","journal-title":"Psychological Bulletin","ISSN":"http:\/\/id.crossref.org\/issn\/0033-2909","issn-type":"print"},{"issue":"4","key":"ref3","doi-asserted-by":"crossref","first-page":"244","DOI":"10.1016\/j.nepr.2004.01.001","article-title":"Reconstructing the meaning given to critical incidents in nurse education","volume":"4","author":"FRANCIS D.","year":"2004","journal-title":"Nursing Education in Practice"},{"issue":"6","key":"ref4","doi-asserted-by":"crossref","first-page":"547","DOI":"10.1016\/j.jen.2008.09.006","article-title":"I Get by with a little help from my friends: peer emotional support in the Emergency Department","volume":"34","author":"GRIFFIN E.","year":"2008","journal-title":"Journal of Emergency Nursing","ISSN":"http:\/\/id.crossref.org\/issn\/0099-1767","issn-type":"print"},{"issue":"5","key":"ref5","doi-asserted-by":"crossref","first-page":"421","DOI":"10.1017\/S1481803500010484","article-title":"Errors, near misses and adverse events in the emergency department: What can patients tell us?","volume":"10","author":"HANNEMAN K.","year":"2008","journal-title":"Canadian journal of emergency medical care"},{"issue":"5","key":"ref6","doi-asserted-by":"crossref","first-page":"1264","DOI":"10.1046\/j.1365-2648.2000.01597.x","article-title":"The critical incident technique and nursing care quality research","volume":"32","author":"KEMPPAINEN J.","year":"2000","journal-title":"Journal of Advanced Nursing","ISSN":"http:\/\/id.crossref.org\/issn\/0309-2402","issn-type":"print"},{"issue":"1","key":"ref7","first-page":"61","article-title":"Family presence during invasive procedures and resuscitation: The experience of family members, nurses, and physicians","volume":"26","author":"MEYERS T. 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