{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,28]],"date-time":"2026-02-28T22:40:25Z","timestamp":1772318425617,"version":"3.50.1"},"reference-count":7,"publisher":"BMJ","issue":"1","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["J Fam Plann Reprod Health Care"],"accepted":{"date-parts":[[2005,9,23]]},"published-print":{"date-parts":[[2006,1]]},"abstract":"<jats:sec>\n                  <jats:title>Objective<\/jats:title>\n                  <jats:p>The purpose of the study was to evaluate the accessibility of, and advice provided by, sexual health and advice services for young people in Croydon, UK using a \u2018mystery shopper\u2019 approach.<\/jats:p>\n               <\/jats:sec>\n               <jats:sec>\n                  <jats:title>Methods<\/jats:title>\n                  <jats:p>Nineteen young people aged 13\u201321 years were trained as mystery shoppers. The group developed a set of standards, based in part on existing guidelines of best practice, that should be met when working with young people. The group accessed local sexual health services in pairs posing as genuine patients. Using one of four scenarios, the mystery shoppers assessed the service they received against the predefined standards.<\/jats:p>\n               <\/jats:sec>\n               <jats:sec>\n                  <jats:title>Results<\/jats:title>\n                  <jats:p>The main access difficulties occurred in the reception area. Confidentiality was a major concern and was frequently not explained. The advice and information received was generally clearly given and with an appropriate level of detail.<\/jats:p>\n               <\/jats:sec>\n               <jats:sec>\n                  <jats:title>Conclusions<\/jats:title>\n                  <jats:p>Additional training and support needs to be offered to receptionists. Confidentiality policies and statements need to be more effectively communicated.<\/jats:p>\n               <\/jats:sec>","DOI":"10.1783\/147118906775275334","type":"journal-article","created":{"date-parts":[[2006,1,7]],"date-time":"2006-01-07T19:17:29Z","timestamp":1136661449000},"page":"25-26","source":"Crossref","is-referenced-by-count":14,"title":["A \u2018mystery shopper\u2019 project to evaluate sexual health and contraceptive services for young people in Croydon"],"prefix":"10.1136","volume":"32","author":[{"given":"Susie","family":"Sykes","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Karin","family":"O'Sullivan","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"239","published-online":{"date-parts":[[2006,1,1]]},"reference":[{"key":"ref_1","article-title":"Teenage Pregnancy Unit. Best Practice Guidance on the Provision of Effective Contraceptive and Advice Services for Young People","year":"2000","unstructured":"Teenage Pregnancy Unit. Best Practice Guidance on the Provision of Effective Contraceptive and Advice Services for Young People. London, UK: Department of Health, 2000."},{"key":"ref_2","article-title":"Young People As Researchers: Possibilities, Problems and Politics","author":"Clark, J.","year":"2001","unstructured":"Clark J, Dyson A, Meagher N, Robson E, Wootten M (eds). Young People As Researchers: Possibilities, Problems and Politics. Leicester, UK: Youth Work Press, 2001."},{"key":"ref_3","article-title":"Involving Young Researchers","author":"Kirby, P.","year":"1999","unstructured":"Kirby P. Involving Young Researchers. York, UK: Joseph Rowntree Foundation, 1999."},{"key":"ref_4","article-title":"Young People As Researchers: A Learning Resource Pack","author":"Worrall, S.","year":"2000","unstructured":"Worrall S. Young People As Researchers: A Learning Resource Pack. London, UK: Save the Children, 2000."},{"key":"ref_5","article-title":"Teenage Pregnancy Prevention and Support, Croydon Strategy 2001\u20132010","year":"2000","unstructured":"Teenage Pregnancy Prevention and Support, Croydon Strategy 2001\u20132010. Croydon, UK: Croydon and Surrey Downs Community NHS Trust, 2000."},{"key":"ref_6","article-title":"Some of Us Couldn\u2019t Get In and Some of Us Couldn\u2019t Get Out.","author":"Sykes, S.; O\u2019Sullivan, K.","year":"2004","unstructured":"Sykes S, O\u2019Sullivan K. \u2018Some of Us Couldn\u2019t Get In and Some of Us Couldn\u2019t Get Out.\u2019 2004. Project report available from the authors."},{"key":"ref_7","article-title":"Brook Advisory Centres\/Egg Research and Consultancy. \u2018Someone With a Smile Would be Your Best Bet.\u2019","year":"1998","unstructured":"Brook Advisory Centres\/Egg Research and Consultancy. \u2018Someone With a Smile Would be Your Best Bet.\u2019 Coventry, UK: Brook Publications, 1998."}],"container-title":["Journal of Family Planning and Reproductive Health Care"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/syndication.highwire.org\/content\/doi\/10.1783\/147118906775275334","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,9,5]],"date-time":"2025-09-05T19:14:25Z","timestamp":1757099665000},"score":1,"resource":{"primary":{"URL":"https:\/\/jfprhc.bmj.com\/lookup\/doi\/10.1783\/147118906775275334"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2006,1]]},"references-count":7,"journal-issue":{"issue":"1","published-online":{"date-parts":[[2006,1,1]]},"published-print":{"date-parts":[[2006,1]]}},"alternative-id":["10.1783\/147118906775275334"],"URL":"https:\/\/doi.org\/10.1783\/147118906775275334","relation":{},"ISSN":["1471-1893","2045-2098"],"issn-type":[{"value":"1471-1893","type":"print"},{"value":"2045-2098","type":"electronic"}],"subject":[],"published":{"date-parts":[[2006,1]]}}}