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This interpersonal trust improved communication among agencies and thereby risk communication with the public. <\/jats:p><jats:p> For example, \u201cwhite powder scares\u201d were a problem even in places without contamination. Professionals\u2019 trust in each other was vital for responding productively. Conversely, organizational challenges, including conflict among agencies, hindered communication with key audiences. <\/jats:p><jats:p> Although centralization and increased control are often seen as the remedy for communicative confusion, they also can quash the improvisational responses needed during crises. <\/jats:p>","DOI":"10.2105\/ajph.2006.099267","type":"journal-article","created":{"date-parts":[[2007,8,1]],"date-time":"2007-08-01T04:14:01Z","timestamp":1185941641000},"page":"1578-1583","source":"Crossref","is-referenced-by-count":14,"title":["Facilitation of Risk Communication During the Anthrax Attacks of 2001: The Organizational Backstory"],"prefix":"10.2105","volume":"97","author":[{"given":"Caron","family":"Chess","sequence":"first","affiliation":[{"name":"Caron Chess is with the Department of Human Ecology, Rutgers University, New Brunswick, NJ. 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