{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,9,7]],"date-time":"2024-09-07T18:28:39Z","timestamp":1725733719529},"publisher-location":"ISCA","reference-count":0,"publisher":"ISCA","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"DOI":"10.21437\/interspeech.2015-64","type":"proceedings-article","created":{"date-parts":[[2021,8,27]],"date-time":"2021-08-27T05:58:44Z","timestamp":1630043924000},"page":"1825-1829","source":"Crossref","is-referenced-by-count":6,"title":["Effect of gender and call duration on customer satisfaction in call center big data"],"prefix":"10.21437","author":[{"given":"Quim","family":"Llimona","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jordi","family":"Luque","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Xavier","family":"Anguera","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Zoraida","family":"Hidalgo","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Souneil","family":"Park","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Nuria","family":"Oliver","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"8866","published-online":{"date-parts":[[2015,9,6]]},"event":{"name":"Interspeech 2015","acronym":"interspeech_2015"},"container-title":["Interspeech 2015"],"original-title":[],"deposited":{"date-parts":[[2024,1,16]],"date-time":"2024-01-16T10:04:48Z","timestamp":1705399488000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.isca-archive.org\/interspeech_2015\/llimona15_interspeech.html"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2015,9,6]]},"references-count":0,"URL":"https:\/\/doi.org\/10.21437\/interspeech.2015-64","relation":{},"subject":[],"published":{"date-parts":[[2015,9,6]]}}}