{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,10,7]],"date-time":"2026-10-07T02:03:28Z","timestamp":1791338608718,"version":"4.3.1"},"reference-count":32,"publisher":"JMIR Publications Inc.","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JMIR Mhealth Uhealth"],"abstract":"<jats:title>Abstract<\/jats:title>\n                  <jats:sec sec-type=\"background\">\n                    <jats:title>Background<\/jats:title>\n                    <jats:p>Depression and diabetes are highly comorbid conditions and are significant causes of global disability, particularly among individuals with low income or those from racial or ethnic minority backgrounds. While digital interventions offer promise for managing these chronic conditions (such as via lifestyle modification), there is also emerging evidence suggesting that digital support may strengthen or complement existing health care relationships, particularly by improving patient perceptions of communication and connection with their health care providers.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec sec-type=\"objective\">\n                    <jats:title>Objective<\/jats:title>\n                    <jats:p>This study aimed to examine the impact of an adaptive mobile health (mHealth) texting-based intervention on patient ratings of communication with their health care providers among individuals with diabetes and depressive symptoms.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec sec-type=\"methods\">\n                    <jats:title>Methods<\/jats:title>\n                    <jats:p>This study used data from the DIAMANTE (Diabetes and Mental Health Adaptive Notification Tracking and Evaluation) trial, a prospective, randomized controlled trial that varied SMS text messaging strategies to encourage physical activity to support both mental and physical health for patients with diabetes and depression. Patients were recruited from safety-net clinics in San Francisco and through social media during the COVID-19 pandemic, and were randomized into three trial arms: (1) personalized SMS text messaging about physical activity via an adaptive learning algorithm, (2) randomly selected SMS text messaging about physical activity, and (3) a control group that received no SMS text messages. As a secondary outcome, we examined pre-post changes in patient-reported health care communication, assessed via surveys with the validated Consumer Assessment of Healthcare Providers and Systems (CAHPS) communication subscale. Bivariate comparisons examined changes in CAHPS scores, including age, gender, preferred language, race or ethnicity, nativity, marital status, and education. Our primary analysis used mixed-effects modeling within an intent-to-treat analysis to determine differences in CAHPS scores by trial arm.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec sec-type=\"results\">\n                    <jats:title>Results<\/jats:title>\n                    <jats:p>\n                      A total of 195 patients participated in the DIAMANTE trial from 2020 to 2022. After excluding patients who had incomplete or missing baseline or exit surveys, 156 patients were included in this secondary analysis. Overall, there was a substantive but nonsignificant decrease in the average CAHPS score over the 6-month trial period (\u22122.6;\n                      <jats:italic>P<\/jats:italic>\n                      =.11), with similar trends across patient demographic subgroups. Upon evaluating health care communication across the three randomized controlled trial (RCT) arms, there were no significant differences in patient-provider communication.\n                    <\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec sec-type=\"conclusions\">\n                    <jats:title>Conclusions<\/jats:title>\n                    <jats:p>Digital health interventions are rapidly increasing in clinical practice and have the ability to reach historically underserved communities by overcoming barriers such as language, geography, and time constraints. However, RCTs have primarily focused on the clinical impact of these tools, rather than how the tools may impact patients\u2019 perceptions of their relationships with providers. While our study found no significant changes in patient-provider communication by RCT arm, the temporal implications of the COVID-19 pandemic during the DIAMANTE study period remain unclear and should be further studied. This study is the first of its kind to examine the influence of an adaptive mHealth intervention on patient-reported health care communication, with insights that may be important as digitally-enabled chronic care management rapidly expands.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.2196\/64296","type":"journal-article","created":{"date-parts":[[2025,7,17]],"date-time":"2025-07-17T20:20:56Z","timestamp":1752783656000},"page":"e64296-e64296","source":"Crossref","is-referenced-by-count":6,"title":["The Impact of an Adaptive mHealth Intervention on Improving Patient-Provider Health Care Communication: Secondary Analysis of the DIAMANTE Trial"],"prefix":"10.2196","volume":"13","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-0985-0899","authenticated-orcid":false,"given":"Lynn","family":"Leng","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-6667-4396","authenticated-orcid":false,"given":"Marvyn R","family":"Ar\u00e9valo Avalos","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-1773-8768","authenticated-orcid":false,"given":"Adrian","family":"Aguilera","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-1111-8595","authenticated-orcid":false,"given":"Courtney R","family":"Lyles","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"1010","published-online":{"date-parts":[[2025,7,17]]},"reference":[{"key":"R1","doi-asserted-by":"publisher","DOI":"10.1016\/S0165-0327(12)70009-5","article-title":"Co-occurrence of diabetes and depression: conceptual considerations for an emerging global health challenge","volume":"142 Suppl","author":"Fisher","journal-title":"J Affect Disord"},{"issue":"10100","key":"R2","doi-asserted-by":"publisher","first-page":"1211","DOI":"10.1016\/S0140-6736(17)32154-2","article-title":"Global, regional, and national incidence, prevalence, and years lived with disability for 328 diseases and injuries for 195 countries, 1990\u20132016: a systematic analysis for the Global Burden of Disease Study 2016","volume":"390","author":"Vos","journal-title":"The Lancet"},{"key":"R3","doi-asserted-by":"publisher","DOI":"10.1016\/j.pmedr.2019.100822","article-title":"Diabetes increases the risk of depression: a systematic review, meta-analysis and estimates of population attributable fractions based on prospective studies","volume":"14","author":"Chireh","journal-title":"Prev Med Rep"},{"issue":"1","key":"R4","doi-asserted-by":"publisher","first-page":"47","DOI":"10.31887\/DCNS.2018.20.1\/nsartorius","article-title":"Depression and diabetes","volume":"20","author":"Sartorius","journal-title":"Dialogues Clin Neurosci"},{"issue":"1","key":"R5","doi-asserted-by":"publisher","first-page":"43","DOI":"10.2337\/diaclin.31.1.43","article-title":"Diabetes and depression in the Hispanic\/Latino community","volume":"31","author":"Colon","journal-title":"Clin Diabetes"},{"issue":"8","key":"R6","doi-asserted-by":"publisher","first-page":"2311","DOI":"10.2337\/diacare.26.8.2311","article-title":"A descriptive and comparative study of the prevalence of depressive and anxiety disorders in low-income adults with type 2 diabetes and other chronic illnesses","volume":"26","author":"Thomas","journal-title":"Diabetes Care"},{"issue":"4","key":"R7","doi-asserted-by":"publisher","DOI":"10.2196\/15400","article-title":"Effectiveness of mobile health interventions on diabetes and obesity treatment and management: systematic review of systematic reviews","volume":"8","author":"Wang","journal-title":"JMIR Mhealth Uhealth"},{"issue":"3","key":"R8","doi-asserted-by":"publisher","first-page":"295","DOI":"10.1016\/j.pec.2008.11.015","article-title":"How does communication heal? Pathways linking clinician-patient communication to health outcomes","volume":"74","author":"Street","journal-title":"Patient Educ Couns"},{"key":"R9","unstructured":"MHealth programmes are sponsored by government. World Health Organization. URL: https:\/\/www.who.int\/data\/gho\/indicator-metadata-registry\/imr-details\/4774 [Accessed 26-11-2023]"},{"issue":"5","key":"R10","doi-asserted-by":"publisher","DOI":"10.2196\/jmir.6914","article-title":"Automated text messaging as an adjunct to cognitive behavioral therapy for depression: a clinical trial","volume":"19","author":"Aguilera","journal-title":"J Med Internet Res"},{"issue":"4","key":"R11","doi-asserted-by":"publisher","DOI":"10.2196\/diabetes.8645","article-title":"Improved diabetes care management through a text-message intervention for low-income patients: mixed-methods pilot study","volume":"3","author":"Watterson","journal-title":"JMIR Diabetes"},{"key":"R12","doi-asserted-by":"publisher","DOI":"10.2196\/56114","article-title":"Evaluating the potential and pitfalls of AI-powered conversational agents as humanlike virtual health carers in the remote management of noncommunicable diseases: scoping review","volume":"26","author":"Anisha","journal-title":"J Med Internet Res"},{"key":"R13","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2021.106717","article-title":"Digital inequality in communication during a time of physical distancing: the case of COVID-19","volume":"120","author":"Nguyen","journal-title":"Comput Human Behav"},{"issue":"2","key":"R14","doi-asserted-by":"publisher","DOI":"10.2196\/jmir.3951","article-title":"Impact of mHealth chronic disease management on treatment adherence and patient outcomes: a systematic review","volume":"17","author":"Hamine","journal-title":"J Med Internet Res"},{"issue":"6","key":"R15","doi-asserted-by":"publisher","DOI":"10.2196\/mhealth.8383","article-title":"mHealth technology use and implications in historically underserved and minority populations in the United States: systematic literature review","volume":"6","author":"Anderson-Lewis","journal-title":"JMIR Mhealth Uhealth"},{"issue":"10","key":"R16","doi-asserted-by":"publisher","DOI":"10.1371\/journal.pone.0163929","article-title":"Factors influencing engagement, perceived usefulness and behavioral mechanisms associated with a text message support program","volume":"11","author":"Redfern","journal-title":"PLOS ONE"},{"key":"R17","doi-asserted-by":"publisher","DOI":"10.1111\/1467-9566.12947","article-title":"On digital intimacy: redefining provider-patient relationships in remote monitoring","volume":"41 Suppl 1","author":"Piras","journal-title":"Sociol Health Illn"},{"key":"R18","doi-asserted-by":"publisher","DOI":"10.2196\/60834","article-title":"Effectiveness of a digital health intervention leveraging reinforcement learning: results from the Diabetes and Mental Health Adaptive Notification Tracking and Evaluation (DIAMANTE) randomized clinical trial","volume":"26","author":"Aguilera","journal-title":"J Med Internet Res"},{"issue":"8","key":"R19","doi-asserted-by":"publisher","DOI":"10.1136\/bmjopen-2019-034723","article-title":"mHealth app using machine learning to increase physical activity in diabetes and depression: clinical trial protocol for the DIAMANTE Study","volume":"10","author":"Aguilera","journal-title":"BMJ Open"},{"issue":"5","key":"R20","doi-asserted-by":"publisher","DOI":"10.2196\/21177","article-title":"Developing messaging content for a physical activity smartphone app tailored to low-income patients: user-centered design and crowdsourcing approach","volume":"9","author":"Pathak","journal-title":"JMIR Mhealth Uhealth"},{"key":"R21","unstructured":"Surveys and tools to advance patient-centered care. Agency Healthc Res Qual. URL: https:\/\/www.ahrq.gov\/cahps\/cahps-database\/index.html [Accessed 10-03-2023]"},{"issue":"2","key":"R22","doi-asserted-by":"publisher","first-page":"88","DOI":"10.17294\/2330-0698.2056","article-title":"How the CAHPS clinician and group patient experience survey data have been used in research: a systematic review","volume":"11","author":"Quigley","journal-title":"J Patient Cent Res Rev"},{"issue":"5","key":"R23","doi-asserted-by":"publisher","DOI":"10.2196\/mhealth.9145","article-title":"The use of mobile health applications to improve patient experience: cross-sectional study in Chinese public hospitals","volume":"6","author":"Lu","journal-title":"JMIR Mhealth Uhealth"},{"issue":"1","key":"R24","doi-asserted-by":"publisher","DOI":"10.1136\/rmdopen-2021-001566","article-title":"Impact of assessing patient-reported outcomes with mobile apps on patient-provider interaction","volume":"7","author":"Shaw","journal-title":"RMD Open"},{"issue":"8","key":"R25","doi-asserted-by":"publisher","DOI":"10.2196\/33772","article-title":"Role of social and app-related factors in behavioral engagement with mhealth for improved well-being among chronically ill patients: scenario-based survey study","volume":"10","author":"Van Baelen","journal-title":"JMIR Mhealth Uhealth"},{"issue":"6","key":"R26","doi-asserted-by":"publisher","first-page":"1080","DOI":"10.1016\/j.pec.2019.01.021","article-title":"The influence of mobile health applications on patient - healthcare provider relationships: a systematic, narrative review","volume":"102","author":"Qudah","journal-title":"Patient Educ Couns"},{"key":"R27","unstructured":"National healthcare quality and disparities report. AHRQ; 2023. URL: https:\/\/www.ahrq.gov\/research\/findings\/nhqrdr\/nhqdr23\/index.html [Accessed 14-12-2023]"},{"issue":"8","key":"R28","doi-asserted-by":"publisher","DOI":"10.1001\/jamahealthforum.2023.2766","article-title":"Changes in patient experiences of hospital care during the COVID-19 pandemic","volume":"4","author":"Elliott","journal-title":"JAMA Health Forum"},{"issue":"4","key":"R29","doi-asserted-by":"publisher","first-page":"847","DOI":"10.1007\/s11606-021-07196-4","article-title":"Patient experience with in-person and telehealth visits before and during the COVID-19 pandemic at a large integrated health system in the United States","volume":"37","author":"Hays","journal-title":"J Gen Intern Med"},{"issue":"8","key":"R30","doi-asserted-by":"publisher","first-page":"1114","DOI":"10.1089\/tmj.2022.0460","article-title":"Patient satisfaction with care providers during the COVID-19 pandemic: an analysis of consumer assessment of healthcare providers and systems survey scores for in-person and telehealth encounters at an academic medical center","volume":"29","author":"Gotthardt","journal-title":"Telemed J E Health"},{"key":"R31","doi-asserted-by":"publisher","DOI":"10.1056\/CAT.19.1106","article-title":"Getting to patient-centered care in a post-COVID-19 digital world: a proposal for novel surveys, methodology, and patient experience maturity assessment","author":"Boissy","journal-title":"NEJM Catal Innov Care Deliv"},{"issue":"10","key":"R32","doi-asserted-by":"publisher","DOI":"10.1001\/jamanetworkopen.2022.38293","article-title":"Evaluation of an automated text message-based program to reduce use of acute health care resources after hospital discharge","volume":"5","author":"Bressman","journal-title":"JAMA Netw Open"}],"container-title":["JMIR mHealth and uHealth"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/mhealth.jmir.org\/2025\/1\/e64296","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,7,31]],"date-time":"2026-07-31T22:30:32Z","timestamp":1785537032000},"score":1,"resource":{"primary":{"URL":"https:\/\/mhealth.jmir.org\/2025\/1\/e64296"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2025,7,17]]},"references-count":32,"URL":"https:\/\/doi.org\/10.2196\/64296","relation":{},"ISSN":["2291-5222"],"issn-type":[{"value":"2291-5222","type":"electronic"}],"subject":[],"published":{"date-parts":[[2025,7,17]]},"article-number":"v13i10100e64296"}}