{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,28]],"date-time":"2026-04-28T23:48:05Z","timestamp":1777420085638,"version":"3.51.4"},"reference-count":176,"publisher":"JMIR Publications Inc.","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JMIR Hum Factors"],"abstract":"<jats:sec>\n            <jats:title>Background<\/jats:title>\n            <jats:p>Artificial intelligence (AI)\u2013based chatbots have emerged as potential tools to assist individuals in reducing anxiety and supporting well-being.<\/jats:p>\n          <\/jats:sec>\n          <jats:sec>\n            <jats:title>Objective<\/jats:title>\n            <jats:p>This study aimed to identify the factors that impact individuals\u2019 intention to engage and their engagement behavior with AI-based well-being chatbots by using a novel research model to enhance service levels, thereby improving user experience and mental health intervention effectiveness.<\/jats:p>\n          <\/jats:sec>\n          <jats:sec>\n            <jats:title>Methods<\/jats:title>\n            <jats:p>We conducted a web-based questionnaire survey of adult users of well-being chatbots in China via social media. Our survey collected demographic data, as well as a range of measures to assess relevant theoretical factors. Finally, 256 valid responses were obtained. The newly applied model was validated through the partial least squares structural equation modeling approach.<\/jats:p>\n          <\/jats:sec>\n          <jats:sec>\n            <jats:title>Results<\/jats:title>\n            <jats:p>The model explained 62.8% (R2) of the variance in intention to engage and 74% (R2) of the variance in engagement behavior. Affect (\u03b2=.201; P=.002), social factors (\u03b2=.184; P=.007), and compatibility (\u03b2=.149; P=.03) were statistically significant for the intention to engage. Habit (\u03b2=.154; P=.01), trust (\u03b2=.253; P&lt;.001), and intention to engage (\u03b2=.464; P&lt;.001) were statistically significant for engagement behavior.<\/jats:p>\n          <\/jats:sec>\n          <jats:sec>\n            <jats:title>Conclusions<\/jats:title>\n            <jats:p>The new extended model provides a theoretical basis for studying users\u2019 AI-based chatbot engagement behavior. This study highlights practical points for developers of AI-based well-being chatbots. It also highlights the importance of AI-based well-being chatbots to create an emotional connection with the users.<\/jats:p>\n          <\/jats:sec>","DOI":"10.2196\/59908","type":"journal-article","created":{"date-parts":[[2024,11,11]],"date-time":"2024-11-11T20:31:09Z","timestamp":1731357069000},"page":"e59908","source":"Crossref","is-referenced-by-count":20,"title":["A New Research Model for Artificial Intelligence\u2013Based Well-Being Chatbot Engagement: Survey 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