{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,14]],"date-time":"2026-04-14T04:25:13Z","timestamp":1776140713431,"version":"3.50.1"},"reference-count":0,"publisher":"National Library of Serbia","issue":"2","license":[{"start":{"date-parts":[[2020,1,1]],"date-time":"2020-01-01T00:00:00Z","timestamp":1577836800000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by-nc-nd\/4.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["ComSIS","COMPUT SCI INF SYST","COMPUT SCI INFORM SY","COMPUTER SCI INFORM","COMSIS J"],"published-print":{"date-parts":[[2020]]},"abstract":"<jats:p>With the advent of Web 2.0 technologies and social media, companies are actively looking for ways to know and understand what users think and say about their products and services. Indeed, it has become the practice that users go online using social media like Facebook to raise concerns, make comments, and share recommendations. All these actions can be tracked in real-time and then mined using advanced techniques like data analytics and sentiment analysis. This paper discusses such tracking and mining through a system called Social Miner that allows companies to make decisions about what, when, and how to respond to users? actions over social media. Questions that Social Miner allows to answer include what actions were frequently executed and why certain actions were executed more than others.<\/jats:p>","DOI":"10.2298\/csis190822002k","type":"journal-article","created":{"date-parts":[[2020,3,20]],"date-time":"2020-03-20T15:42:37Z","timestamp":1584718957000},"page":"403-426","source":"Crossref","is-referenced-by-count":7,"title":["Real-time tracking and mining of users\u2019 actions over social media"],"prefix":"10.2298","volume":"17","author":[{"given":"Ejub","family":"Kajan","sequence":"first","affiliation":[{"name":"State University of Novi Pazar, Novi Pazar, Serbia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Noura","family":"Faci","sequence":"additional","affiliation":[{"name":"Univ Lyon, Universit\u00e9 Claude Bernard Lyon, LIRIS, Villeurbanne Cedex, France"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Zakaria","family":"Maamar","sequence":"additional","affiliation":[{"name":"Zayed University, Dubai, U.A.E"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Mohamed","family":"Sellami","sequence":"additional","affiliation":[{"name":"T\u00e9l\u00e9com SudParis, SAMOVAR, Institut Polytechnique de Paris, Evry Cedex, France"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Emir","family":"Ugljanin","sequence":"additional","affiliation":[{"name":"University of Ni\u0161 Ni\u0161,Serbia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Hamamache","family":"Kheddouci","sequence":"additional","affiliation":[{"name":"Univ Lyon, Universit\u00e9 Claude Bernard Lyon, LIRIS, Villeurbanne Cedex, France"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"suffix":"H.","given":"Dragan","family":"Stojanovic","sequence":"additional","affiliation":[{"name":"University of Ni\u0161 Ni\u0161,Serbia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Djamal","family":"Benslimane","sequence":"additional","affiliation":[{"name":"Univ Lyon, Universit\u00e9 Claude Bernard Lyon, LIRIS, Villeurbanne Cedex, France"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"1078","container-title":["Computer Science and Information Systems"],"original-title":[],"language":"en","deposited":{"date-parts":[[2023,5,29]],"date-time":"2023-05-29T08:05:03Z","timestamp":1685347503000},"score":1,"resource":{"primary":{"URL":"https:\/\/doiserbia.nb.rs\/Article.aspx?ID=1820-02142000002K"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020]]},"references-count":0,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2020]]}},"URL":"https:\/\/doi.org\/10.2298\/csis190822002k","relation":{},"ISSN":["1820-0214","2406-1018"],"issn-type":[{"value":"1820-0214","type":"print"},{"value":"2406-1018","type":"electronic"}],"subject":[],"published":{"date-parts":[[2020]]}}}