{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,8,30]],"date-time":"2024-08-30T00:06:34Z","timestamp":1724976394618},"reference-count":65,"publisher":"American Accounting Association","issue":"1","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2013,6,1]]},"abstract":"<jats:title>ABSTRACT<\/jats:title>\n               <jats:p>Research that examines Information Technology (IT) value has called for studies to explore the co-creation of value, including in multi-firm environments. This study draws upon the practice of IT governance in a successful large-scale IT deployment, wherein private and public firms were involved as customer service providers with the principal, a large government department. Drawing on customer-centric co-creation concepts from marketing research, through comparative analysis and related application to our case study, we detail the merit of a service-oriented approach to co-creating value from IT and the assistance COBIT and Val IT can provide. Importantly, we identified determinates of co-created value in a multi-firm environment, although our analysis reveals some need to evolve COBIT and Val IT to improve guidance regarding the mechanisms required to achieve this in such environments.<\/jats:p>","DOI":"10.2308\/isys-50355","type":"journal-article","created":{"date-parts":[[2012,11,13]],"date-time":"2012-11-13T22:36:37Z","timestamp":1352846197000},"page":"283-306","source":"Crossref","is-referenced-by-count":12,"title":["Co-Creating Value from IT in a Contracted Public Sector Service Environment: Perspectives on COBIT and Val IT"],"prefix":"10.2308","volume":"27","author":[{"given":"Carla","family":"Wilkin","sequence":"first","affiliation":[{"name":"Monash University"}]},{"given":"John","family":"Campbell","sequence":"additional","affiliation":[{"name":"University of Canberra"}]},{"given":"Stephen","family":"Moore","sequence":"additional","affiliation":[{"name":"University of Canberra"}]},{"given":"Wim","family":"Van Grembergen","sequence":"additional","affiliation":[{"name":"University of Antwerp"}]}],"member":"1112","published-online":{"date-parts":[[2012,11,1]]},"reference":[{"article-title":"CSA chief resigns amid criticism (November 17)","year":"2004","author":"BBC News","key":"2024082915354624900_i1558-7959-27-1-283-BBC1"},{"issue":"2","key":"2024082915354624900_i1558-7959-27-1-283-Blocker1","doi-asserted-by":"crossref","first-page":"216","DOI":"10.1007\/s11747-010-0202-9","article-title":"Proactive customer orientation and its role for creating customer value in global markets","volume":"39","author":"Blocker","year":"2011","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"8","key":"2024082915354624900_i1558-7959-27-1-283-Brynjolfsson1","doi-asserted-by":"crossref","first-page":"49","DOI":"10.1145\/280324.280332","article-title":"Beyond the productivity paradox","volume":"41","author":"Brynjolfsson","year":"1998","journal-title":"Communications of the ACM"},{"key":"2024082915354624900_i1558-7959-27-1-283-Cadbury1","doi-asserted-by":"crossref","unstructured":"Cadbury, A. \n          \n          1992.  The Committee on the Financial Aspects of Corporate Governance. London, U.K.: Gee and Company.","DOI":"10.1093\/oso\/9780198258599.003.0003"},{"issue":"2","key":"2024082915354624900_i1558-7959-27-1-283-Campbell1","first-page":"5","article-title":"Public and private sector IT governance: Identifying contextual differences","volume":"16","author":"Campbell","year":"2009","journal-title":"Australasian Journal of Information Systems"},{"key":"2024082915354624900_i1558-7959-27-1-283-Cartlidge1","article-title":"An introductory overview of ITIL V3","author":"Cartlidge","year":"2007","journal-title":"The ITIL Infrastructure Library"},{"issue":"1","key":"2024082915354624900_i1558-7959-27-1-283-DeHaes1","doi-asserted-by":"crossref","first-page":"14","DOI":"10.4018\/jitbag.2010120402","article-title":"Analysing the impact of enterprise governance of IT practices on business performance","volume":"1","author":"De Haes","year":"2010","journal-title":"International Journal of IT\/Business Alignment and Governance"},{"key":"2024082915354624900_i1558-7959-27-1-283-DeHaes2","first-page":"1","article-title":"Demonstrating the value of COBIT and Val IT IT governance practices","volume":"5","author":"De Haes","year":"2009","journal-title":"ISACA Journal"},{"issue":"4","key":"2024082915354624900_i1558-7959-27-1-283-DeLone1","doi-asserted-by":"crossref","first-page":"9","DOI":"10.1080\/07421222.2003.11045748","article-title":"The Delone and McLean model of information systems success: A ten-year update","volume":"19","author":"DeLone","year":"2003","journal-title":"Journal of Management Information Systems"},{"article-title":"Job Service Australia\u2014People, Skills, Jobs","year":"2009","author":"Department of Education, Employment and Workplace Relations (DEEWR)","key":"2024082915354624900_i1558-7959-27-1-283-DepartmentofEducationEmploymentandWorkplaceRelationsDEEWR1"},{"article-title":"Portfolio Overview\u2014Education, Employment and Workplace Relations","year":"2009","author":"Department of Education, Employment and Workplace Relations (DEEWR)","key":"2024082915354624900_i1558-7959-27-1-283-DepartmentofEducationEmploymentandWorkplaceRelationsDEEWR2"},{"article-title":"Budget 2012\u201313. Portfolio Budget Statements 2012\u201313","year":"2012","author":"Department of Education, Employment and Workplace Relations (DEEWR)","key":"2024082915354624900_i1558-7959-27-1-283-DepartmentofEducationEmploymentandWorkplaceRelationsDEEWR3"},{"issue":"4","key":"2024082915354624900_i1558-7959-27-1-283-Edvardsson1","doi-asserted-by":"crossref","first-page":"331","DOI":"10.1108\/09604521111146234","article-title":"Complex service recovery processes: How to avoid triple deviation","volume":"21","author":"Edvardsson","year":"2011","journal-title":"Managing Service Quality"},{"issue":"4","key":"2024082915354624900_i1558-7959-27-1-283-Eisenhardt1","doi-asserted-by":"crossref","first-page":"532","DOI":"10.2307\/258557","article-title":"Building theories from case study research","volume":"14","author":"Eisenhardt","year":"1989","journal-title":"Academy of Management Review"},{"key":"2024082915354624900_i1558-7959-27-1-283-Feller1","doi-asserted-by":"crossref","first-page":"358","DOI":"10.1057\/ejis.2010.65","article-title":"Open innovation and public administration: Transformational typologies and business model impacts","volume":"20","author":"Feller","year":"2011","journal-title":"European Journal of Information Systems"},{"article-title":"It's a little Frankenstein with patches all over it","year":"2012","author":"Fynes-Clinton","key":"2024082915354624900_i1558-7959-27-1-283-FynesClinton1"},{"key":"2024082915354624900_i1558-7959-27-1-283-Gable1","doi-asserted-by":"crossref","first-page":"112","DOI":"10.1057\/ejis.1994.12","article-title":"Integrating case study and survey research methods. An example in information systems","volume":"3","author":"Gable","year":"1994","journal-title":"European Journal of Information Systems"},{"key":"2024082915354624900_i1558-7959-27-1-283-Gershon1","article-title":"Review of the Australian government's use of information and communication technology","author":"Gershon","year":"2008","journal-title":"Department of Finance and Deregulation, the Australian Government Information Management Office"},{"key":"2024082915354624900_i1558-7959-27-1-283-Gershon2","unstructured":"Gershon, P. \n          \n          2009.  Is World Class IT Governance in the Public Sector an Impossible Dream?Presentation at the Oceania Computer Audit Control Society (CACS) Conference on Facing the Future, National Convention Centre, Canberra (September 6\u201311)."},{"key":"2024082915354624900_i1558-7959-27-1-283-Goldstein1","first-page":"14","article-title":"Understanding the value of IT","volume":"3","author":"Goldstein","year":"2003","journal-title":"Educause Quarterly"},{"issue":"1","key":"2024082915354624900_i1558-7959-27-1-283-Granlund1","doi-asserted-by":"crossref","first-page":"3","DOI":"10.1016\/j.accinf.2010.11.001","article-title":"Extending AIS research to management accounting and control issues: A research note","volume":"12","author":"Granlund","year":"2011","journal-title":"International Journal of Accounting Information Systems"},{"issue":"4","key":"2024082915354624900_i1558-7959-27-1-283-Gronroos1","doi-asserted-by":"crossref","first-page":"298","DOI":"10.1108\/09555340810886585","article-title":"Service logic revisited: Who creates value? And who co-creates?","volume":"20","author":"Gronroos","year":"2008","journal-title":"European Business Review"},{"key":"2024082915354624900_i1558-7959-27-1-283-Hakansson1","article-title":"Exploring the exchange concept in marketing","author":"H\u00e5kansson","year":"2004","journal-title":"Rethinking Marketing: Developing A New Understanding of Markets"},{"issue":"4","key":"2024082915354624900_i1558-7959-27-1-283-Hasselbladh1","doi-asserted-by":"crossref","first-page":"697","DOI":"10.1177\/0170840600214002","article-title":"The project of rationalization: A critique and reappraisal of neo-institutionalism in organization studies","volume":"21","author":"Hasselbladh","year":"2000","journal-title":"Organization Studies"},{"issue":"5","key":"2024082915354624900_i1558-7959-27-1-283-Higgins1","doi-asserted-by":"crossref","first-page":"31","DOI":"10.1002\/jcaf.20415","article-title":"A new look at IT governance","volume":"19","author":"Higgins","year":"2008","journal-title":"Journal of Corporate Accounting and Finance"},{"issue":"4","key":"2024082915354624900_i1558-7959-27-1-283-Hirscheim1","doi-asserted-by":"crossref","first-page":"188","DOI":"10.17705\/1jais.00294","article-title":"A glorious and not-so-short history of the information systems field","volume":"13","author":"Hirscheim","year":"2012","journal-title":"Journal of the Association for Information Systems"},{"key":"2024082915354624900_i1558-7959-27-1-283-InformationTechnologyNewsweekly1","article-title":"Nine-country ISACA survey: Two-thirds of firms failing to measure IT value, adversely impacting competitive advantage","author":"Information Technology Newsweekly","year":"2009","journal-title":"Information Technology Newsweekly"},{"key":"2024082915354624900_i1558-7959-27-1-283-InternationalStandardsOrganizationISO1","unstructured":"International Standards Organization (ISO). 2008.  Corporate Governance of Information Technology. ISO\/IEC 38500:2008. Available at: http:\/\/www.iso.org\/iso\/catalogue_detail?csnumber=51639"},{"key":"2024082915354624900_i1558-7959-27-1-283-InternationalSystemsAuditandControlAssociationISACA1","unstructured":"International Systems Audit and Control Association (ISACA). 2012.  COBIT 5. A Business Framework for the Governance and Management of Enterprise It. Rolling Meadows, IL: International Systems Audit and Control Association."},{"key":"2024082915354624900_i1558-7959-27-1-283-Irani1","article-title":"Evaluating information","author":"Irani","year":"2008","journal-title":"Systems: Public and Private Sector"},{"key":"2024082915354624900_i1558-7959-27-1-283-ITGovernanceInstituteITGI5","unstructured":"IT Governance Institute (ITGI). 2005.  Measuring and Demonstrating the Value of IT. Rolling Meadows, IL: IT Governance Institute."},{"key":"2024082915354624900_i1558-7959-27-1-283-ITGovernanceInstituteITGI1","unstructured":"IT Governance Institute (ITGI). 2006.  Enterprise Value: Governance of IT Investments\u2014 The Business Case. Rolling Meadows, IL: IT Governance Institute."},{"key":"2024082915354624900_i1558-7959-27-1-283-ITGovernanceInstituteITGI2","unstructured":"IT Governance Institute (ITGI). 2007.  COBIT 4.1. Rolling Meadows, IL: IT Governance Institute."},{"key":"2024082915354624900_i1558-7959-27-1-283-ITGovernanceInstituteITGI3","unstructured":"IT Governance Institute (ITGI). 2009.  Enterprise Value: Governance of IT Investments\u2014The Val IT Framework 2.0. Rolling Meadows, IL: IT Governance Institute."},{"key":"2024082915354624900_i1558-7959-27-1-283-ITGovernanceInstituteITGI4","unstructured":"IT Governance Institute (ITGI). 2011.  Global Status Report on the Governance of Enterprise IT (GEIT)\u2014 2011. Rolling Meadows, IL: IT Governance Institute."},{"article-title":"Co-creation: How to harness it for your business","year":"2011","author":"Juergen","key":"2024082915354624900_i1558-7959-27-1-283-Juergen1"},{"key":"2024082915354624900_i1558-7959-27-1-283-Kneller1","unstructured":"Kneller, M. \n          \n          2010.  Executive Briefing: The Benefits of ITIL. Office of Government Commerce, U.K.: The Stationery Office."},{"issue":"1","key":"2024082915354624900_i1558-7959-27-1-283-Kohli1","doi-asserted-by":"crossref","first-page":"23","DOI":"10.17705\/1jais.00147","article-title":"Business value of IT: An essay for expanding research directions to keep up with the times","volume":"9","author":"Kohli","year":"2008","journal-title":"Journal of the Association for Information Systems"},{"key":"2024082915354624900_i1558-7959-27-1-283-Kotler1","unstructured":"Kotler, P. \n          \n          1977. Marketing Management: Analysis, Planning, Management and Control. Third Edition. Upper Saddle River, NJ: Prentice Hall."},{"issue":"4","key":"2024082915354624900_i1558-7959-27-1-283-Lee1","doi-asserted-by":"crossref","first-page":"342","DOI":"10.1287\/orsc.2.4.342","article-title":"Integrating positivist and interpretive approaches to organizational research","volume":"2","author":"Lee","year":"1991","journal-title":"Organization Science"},{"issue":"2","key":"2024082915354624900_i1558-7959-27-1-283-Lim1","doi-asserted-by":"crossref","first-page":"145","DOI":"10.2308\/isys-10125","article-title":"A meta-analysis of the effects of IT investment on firm financial performance","volume":"25","author":"Lim","year":"2011","journal-title":"Journal of Information Systems"},{"issue":"2","key":"2024082915354624900_i1558-7959-27-1-283-Masli1","doi-asserted-by":"crossref","first-page":"81","DOI":"10.2308\/isys-10117","article-title":"The business value of IT: A synthesis and framework of archival research","volume":"25","author":"Masli","year":"2011","journal-title":"Journal of Information Systems"},{"article-title":"Government action helps more people into jobs","year":"2010","author":"Ministers' Media Centre (MMC)","key":"2024082915354624900_i1558-7959-27-1-283-MinistersMediaCentreMMC1"},{"key":"2024082915354624900_i1558-7959-27-1-283-OrganisationforEconomicCooperationandDevelopmentOECD1","doi-asserted-by":"crossref","unstructured":"Organisation for Economic Co-operation and Development (OECD). 1999.  OECD Principles of Corporate Governance. Available at: http:\/\/www.ecgi.org\/codes\/code.php?code_id=89","DOI":"10.2139\/ssrn.174229"},{"issue":"1","key":"2024082915354624900_i1558-7959-27-1-283-Payne1","doi-asserted-by":"crossref","first-page":"83","DOI":"10.1007\/s11747-007-0070-0","article-title":"Managing the co-creation of value","volume":"36","author":"Payne","year":"2008","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"3","key":"2024082915354624900_i1558-7959-27-1-283-Peacock1","doi-asserted-by":"crossref","first-page":"415","DOI":"10.1016\/j.im.2003.12.015","article-title":"Activity-based justification of IT investments","volume":"42","author":"Peacock","year":"2005","journal-title":"Information and Management"},{"key":"2024082915354624900_i1558-7959-27-1-283-Penrose1","unstructured":"Penrose, E. T. \n          \n          1959.  The Growth of the Firm. White Plains, NY: Sharpe."},{"issue":"3","key":"2024082915354624900_i1558-7959-27-1-283-Prahalad1","doi-asserted-by":"crossref","first-page":"4","DOI":"10.1108\/10878570410699249","article-title":"Co-creating unique value with customers","volume":"32","author":"Prahalad","year":"2004","journal-title":"Strategy and Leadership"},{"key":"2024082915354624900_i1558-7959-27-1-283-Prior1","doi-asserted-by":"crossref","unstructured":"Prior, L. \n          \n          2003.  Using Documents in Social Research. London, U.K.: Sage.","DOI":"10.4135\/9780857020222"},{"issue":"3","key":"2024082915354624900_i1558-7959-27-1-283-Sanford1","doi-asserted-by":"crossref","first-page":"68","DOI":"10.4018\/jthi.2008070104","article-title":"IT implementation in a developing country municipality: A sociocognitive analysis","volume":"4","author":"Sanford","year":"2008","journal-title":"International Journal of Technology and Human Interaction"},{"issue":"1","key":"2024082915354624900_i1558-7959-27-1-283-Santhanam1","doi-asserted-by":"crossref","first-page":"125","DOI":"10.2307\/30036521","article-title":"Issues in linking information technology capability to firm performance","volume":"27","author":"Santhanam","year":"2003","journal-title":"MIS Quarterly"},{"issue":"July-August","key":"2024082915354624900_i1558-7959-27-1-283-Schrage1","first-page":"154","article-title":"Customer Relations","author":"Schrage","year":"1995","journal-title":"Harvard Business Review"},{"key":"2024082915354624900_i1558-7959-27-1-283-Sheridan1","article-title":"New Myki ticket system rolls out","author":"Sheridan","year":"2009","journal-title":"Caulfield Glen Eira Leader"},{"article-title":"Society for Information Management: Delivering business value through IT leadership","year":"2009","author":"Simnet","key":"2024082915354624900_i1558-7959-27-1-283-Simnet1"},{"issue":"8","key":"2024082915354624900_i1558-7959-27-1-283-Strassmann1","first-page":"5","article-title":"Six rules for finding IT value","volume":"17","author":"Strassmann","year":"2004","journal-title":"Cutter IT Journal"},{"article-title":"Enterprise governance of information technology: Achieving strategic alignment and value","year":"2009","author":"Van Grembergen","key":"2024082915354624900_i1558-7959-27-1-283-VanGrembergen1"},{"key":"2024082915354624900_i1558-7959-27-1-283-Vargo1","doi-asserted-by":"crossref","first-page":"25","DOI":"10.1007\/s11747-007-0068-7","article-title":"Why \u201cservice\u201d?","volume":"36","author":"Vargo","year":"2008","journal-title":"Journal of Academy and Marketing Science"},{"issue":"1","key":"2024082915354624900_i1558-7959-27-1-283-Viaene1","first-page":"47","article-title":"Belgacom: IT project selection 2005","volume":"19","author":"Viaene","year":"2007","journal-title":"Communications of the Association for Information Systems"},{"issue":"1","key":"2024082915354624900_i1558-7959-27-1-283-Wallace1","doi-asserted-by":"crossref","first-page":"185","DOI":"10.2308\/jis.2011.25.1.185","article-title":"Information security and Sarbanes-Oxley compliance: An exploratory study","volume":"25","author":"Wallace","year":"2011","journal-title":"Journal of Information Systems"},{"key":"2024082915354624900_i1558-7959-27-1-283-Weill1","unstructured":"Weill, P., and J. Ross. \n          2004.  IT Governance: How Top Performers Manage IT Decision Rights for Superior Results. Boston, MA: Harvard Business Review School Press."},{"issue":"2","key":"2024082915354624900_i1558-7959-27-1-283-Wilkin1","doi-asserted-by":"crossref","first-page":"107","DOI":"10.2308\/jis.2010.24.2.107","article-title":"A review of IT governance: A taxonomy to inform AIS","volume":"24","author":"Wilkin","year":"2010","journal-title":"Journal of Information Systems"},{"key":"2024082915354624900_i1558-7959-27-1-283-Wilkin2","article-title":"Creating value through governing IT deployment in a public\/private-sector inter-organisational context: A human agency perspective","author":"Wilkin","year":"2012","journal-title":"European Journal of Information Systems"},{"key":"2024082915354624900_i1558-7959-27-1-283-Wright1","doi-asserted-by":"crossref","DOI":"10.4337\/9780857933461.00029","article-title":"Watch what I do, not what I say: New questions for documents in international business case research","author":"Wright","year":"2011","journal-title":"Rethinking the Case Study in International Business and Management Research"},{"article-title":"Case Study Research: Design and Methods. 3rd edition","year":"2003","author":"Yin","key":"2024082915354624900_i1558-7959-27-1-283-Yin1"},{"key":"2024082915354624900_i1558-7959-27-1-283-Yin2","unstructured":"Yin, R. K. \n          \n          2005. Introducing the World of Education: A Case Study Reader. xii\u2013xxii. Thousand Oaks, CA: Sage."}],"container-title":["Journal of Information Systems"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/publications.aaahq.org\/jis\/article-pdf\/27\/1\/283\/10854\/isys-50355.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"syndication"},{"URL":"https:\/\/publications.aaahq.org\/jis\/article-pdf\/27\/1\/283\/10854\/isys-50355.pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,8,29]],"date-time":"2024-08-29T17:21:18Z","timestamp":1724952078000},"score":1,"resource":{"primary":{"URL":"https:\/\/publications.aaahq.org\/jis\/article\/27\/1\/283\/1485\/Co-Creating-Value-from-IT-in-a-Contracted-Public"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2012,11,1]]},"references-count":65,"journal-issue":{"issue":"1","published-online":{"date-parts":[[2012,11,1]]},"published-print":{"date-parts":[[2013,6,1]]}},"URL":"https:\/\/doi.org\/10.2308\/isys-50355","relation":{},"ISSN":["0888-7985","1558-7959"],"issn-type":[{"type":"print","value":"0888-7985"},{"type":"electronic","value":"1558-7959"}],"subject":[],"published":{"date-parts":[[2012,11,1]]}}}