{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,13]],"date-time":"2026-02-13T16:12:51Z","timestamp":1770999171121,"version":"3.50.1"},"reference-count":16,"publisher":"IEEE","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2018,6]]},"DOI":"10.23919\/cisti.2018.8399202","type":"proceedings-article","created":{"date-parts":[[2018,6,28]],"date-time":"2018-06-28T22:29:31Z","timestamp":1530224971000},"page":"1-4","source":"Crossref","is-referenced-by-count":9,"title":["A knowledge management architecture for information technology services delivery"],"prefix":"10.23919","author":[{"given":"Tiago","family":"Almeida","sequence":"first","affiliation":[]},{"given":"Jose Braga","family":"de Vasconcelos","sequence":"additional","affiliation":[]},{"given":"Gabriel","family":"Pestana","sequence":"additional","affiliation":[]}],"member":"263","reference":[{"key":"ref10","author":"yasmina santos","year":"2017","journal-title":"Business Intelligence da informação ao conhecimento"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.2307\/249600"},{"key":"ref12","volume":"28","author":"hevner","year":"2012","journal-title":"Integrated Series in Information Systems Volume 28"},{"key":"ref13","author":"rance","year":"2011","journal-title":"ITIL Service Transition - 2011"},{"key":"ref14","first-page":"8","year":"2011","journal-title":"ITIL 2011 Summary of Updates"},{"key":"ref15","first-page":"393","author":"bernard","year":"2012","journal-title":"Foudations of ITIL 2011 Edition"},{"key":"ref16","doi-asserted-by":"publisher","DOI":"10.1080\/10580530.2014.854089"},{"key":"ref4","first-page":"1","article-title":"IT Governance Framework - Best Practices","author":"symons","year":"2005","journal-title":"Forrester"},{"key":"ref3","first-page":"1","article-title":"Defining knowledge management: Toward an applied compendium","volume":"3","author":"girard","year":"2015","journal-title":"Online Journal of Applied Knowledge Management"},{"key":"ref6","author":"anklam","year":"2007","journal-title":"Net Work - A Practical Guide to Creating and Sustaining Networks at Work and in the World"},{"key":"ref5","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2013.01.004"},{"key":"ref8","author":"editors","year":"2007","journal-title":"International Handbooks on Information Systems"},{"key":"ref7","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2017.07.013"},{"key":"ref2","author":"davenport","year":"2000","journal-title":"Working Knowledge How Organizations Manage What They Know"},{"key":"ref1","doi-asserted-by":"publisher","DOI":"10.2307\/25148625"},{"key":"ref9","doi-asserted-by":"publisher","DOI":"10.1016\/j.procs.2013.05.032"}],"event":{"name":"2018 13th Iberian Conference on Information Systems and Technologies (CISTI)","location":"Caceres","start":{"date-parts":[[2018,6,13]]},"end":{"date-parts":[[2018,6,16]]}},"container-title":["2018 13th Iberian Conference on Information Systems and Technologies (CISTI)"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/8390719\/8398632\/08399202.pdf?arnumber=8399202","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,1,26]],"date-time":"2022-01-26T16:28:32Z","timestamp":1643214512000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/8399202\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2018,6]]},"references-count":16,"URL":"https:\/\/doi.org\/10.23919\/cisti.2018.8399202","relation":{},"subject":[],"published":{"date-parts":[[2018,6]]}}}