{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,5,8]],"date-time":"2025-05-08T12:03:47Z","timestamp":1746705827226,"version":"3.28.0"},"reference-count":31,"publisher":"IEEE","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2018,6]]},"DOI":"10.23919\/cisti.2018.8399244","type":"proceedings-article","created":{"date-parts":[[2018,6,28]],"date-time":"2018-06-28T18:29:31Z","timestamp":1530210571000},"page":"1-6","source":"Crossref","is-referenced-by-count":18,"title":["Machine learning in incident categorization automation"],"prefix":"10.23919","author":[{"given":"Sara","family":"Silva","sequence":"first","affiliation":[]},{"given":"Ruben","family":"Pereira","sequence":"additional","affiliation":[]},{"given":"Ricardo","family":"Ribeiro","sequence":"additional","affiliation":[]}],"member":"263","reference":[{"key":"ref31","first-page":"1396","article-title":"A Practical Guide to Support Vector Classification","volume":"101","author":"chih-wei hsu","year":"2008","journal-title":"BJU Int"},{"key":"ref30","first-page":"40","volume":"4","author":"arlot","year":"2009","journal-title":"A survey of cross-validation procedures for model selection"},{"key":"ref10","doi-asserted-by":"publisher","DOI":"10.1145\/2339530.2339744"},{"key":"ref11","first-page":"605","author":"shao","year":"2008","journal-title":"Efficient Ticket Routing by Resolution Sequence Mining"},{"key":"ref12","doi-asserted-by":"publisher","DOI":"10.1109\/SCC.2009.48"},{"journal-title":"The Art of Scalability Scalable Web Architecture Processes and Organizations for the Modern Enterprise","year":"2009","author":"abbott","key":"ref13"},{"journal-title":"Service Operation ITIL Version 3","year":"0","author":"operation","key":"ref14"},{"journal-title":"Measuring Itsm Measuring Reporting and Modeling the It Service Management Metrics That Matter Most to It Senior Executives","year":"2013","author":"steinberg","key":"ref15"},{"key":"ref16","first-page":"7","article-title":"Preprocessing Techniques for Text Mining - An Overview","volume":"5","author":"vijayarani","year":"2015","journal-title":"Int J Comput Sci Commun Networks"},{"key":"ref17","doi-asserted-by":"publisher","DOI":"10.1145\/505282.505283"},{"key":"ref18","doi-asserted-by":"publisher","DOI":"10.1145\/312624.312647"},{"key":"ref19","first-page":"137","author":"joachims","year":"1998","journal-title":"Text categorization with Support Vector Machines Learning with many relevant features BT - Machine Learning ECML-98"},{"key":"ref28","first-page":"248","article-title":"IKNN: Informative K-Nearest Neighbor Pattern Classification","author":"song","year":"2007","journal-title":"Proc Eur Conf Princ Pract Knowl Discov Databases"},{"key":"ref4","doi-asserted-by":"publisher","DOI":"10.1109\/ICAC.2008.22"},{"key":"ref27","first-page":"137","article-title":"1 Introduction 2 Text Categorization 3 Support Vector Machines","volume":"1398","author":"joachims","year":"1998","journal-title":"Mach Learn"},{"key":"ref3","doi-asserted-by":"publisher","DOI":"10.1109\/NOMS.2008.4575262"},{"key":"ref6","doi-asserted-by":"publisher","DOI":"10.1007\/s10922-014-9340-6"},{"key":"ref29","doi-asserted-by":"crossref","first-page":"1356","DOI":"10.1016\/j.proeng.2014.03.129","article-title":"KNN with TF-IDF based framework for text categorization","volume":"69","author":"trstenjak","year":"2014","journal-title":"Procedia Eng"},{"key":"ref5","doi-asserted-by":"publisher","DOI":"10.1109\/CISTI.2015.7170448"},{"key":"ref8","doi-asserted-by":"publisher","DOI":"10.1145\/3097983.3098190"},{"key":"ref7","doi-asserted-by":"publisher","DOI":"10.1109\/INM.2009.5188825"},{"key":"ref2","doi-asserted-by":"publisher","DOI":"10.1109\/INM.2009.5188863"},{"journal-title":"ITIL Service Operation","year":"2007","author":"cannon","key":"ref9"},{"key":"ref1","doi-asserted-by":"publisher","DOI":"10.1145\/1506409.1506439"},{"key":"ref20","doi-asserted-by":"crossref","first-page":"183","DOI":"10.1007\/978-3-540-39984-1_14","article-title":"An Empirical Comparison of Text Categorization Methods","author":"cardoso-cachopo","year":"2003","journal-title":"Proceedings of SPIRE-03 10th International Symposium on String Processing and Information Retrieval"},{"key":"ref22","first-page":"195","article-title":"Machine learning based volume diagnosis","author":"altintas","year":"2014","journal-title":"Proc Int Conf Artif Intell Comput Sci (AICS 2014)"},{"key":"ref21","first-page":"37","article-title":"Automatic Text Classification: A Technical Review","volume":"28","author":"dalal","year":"2011","journal-title":"Int J Comput Appl"},{"key":"ref24","first-page":"966","article-title":"Text classification using machine learning techniques","volume":"4","author":"ikonomakis","year":"2005","journal-title":"WSEAS Trans Comput"},{"journal-title":"On Automating XSEDE User Ticket Classification","year":"2014","author":"son","key":"ref23"},{"key":"ref26","doi-asserted-by":"publisher","DOI":"10.1007\/978-1-4757-3264-1"},{"key":"ref25","first-page":"137","article-title":"Text categorization with support vector machines: Learning with many relevant features","volume":"1398","author":"joachims","year":"1998","journal-title":"Lect Notes Comput Sci (including Subser Lect Notes Artif Intell Lect Notes Bioinformatics)"}],"event":{"name":"2018 13th Iberian Conference on Information Systems and Technologies (CISTI)","start":{"date-parts":[[2018,6,13]]},"location":"Caceres","end":{"date-parts":[[2018,6,16]]}},"container-title":["2018 13th Iberian Conference on Information Systems and Technologies (CISTI)"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/8390719\/8398632\/08399244.pdf?arnumber=8399244","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,1,26]],"date-time":"2022-01-26T08:15:33Z","timestamp":1643184933000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/8399244\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2018,6]]},"references-count":31,"URL":"https:\/\/doi.org\/10.23919\/cisti.2018.8399244","relation":{},"subject":[],"published":{"date-parts":[[2018,6]]}}}