{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,10,9]],"date-time":"2026-10-09T16:57:19Z","timestamp":1791565039566,"version":"4.3.4"},"reference-count":51,"publisher":"American Veterinary Medical Association (AVMA)","license":[{"start":{"date-parts":[[2026,10,9]],"date-time":"2026-10-09T00:00:00Z","timestamp":1791504000000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by-nc\/4.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["javma"],"published-print":{"date-parts":[[2026,10,9]]},"abstract":"<jats:title>Abstract<\/jats:title>\n                  <jats:p>Veterinary medicine is experiencing increasing clinical complexity, workforce strain, and challenges in clinician-client-team interactions that can impair cooperation, decision-making, and care delivery. Although kindness is often viewed as a personal attribute, evidence from neuroscience, behavioral science, human healthcare, and emerging veterinary literature suggests that specific kindness-related clinical behaviors may influence how people experience and respond to veterinary encounters. This narrative review examines how behaviors such as agenda-setting, permission-based pacing, low-stress handling, nonjudgmental option framing, using the teach-back method, following up, and performing short team debriefs are intended to reduce stress and defensiveness, strengthen trust, preserve engagement, and support decision-making during difficult clinical interactions. It also outlines practical ways these behaviors may be incorporated into veterinary clinical workflows and identifies priorities for veterinary-specific research. Although causal relationships in veterinary settings remain to be established, this review offers a practical way to examine how quality of interactions may influence safety, care delivery, and workforce sustainability.<\/jats:p>","DOI":"10.2460\/javma.26.06.0498","type":"journal-article","created":{"date-parts":[[2026,10,9]],"date-time":"2026-10-09T16:34:48Z","timestamp":1791563688000},"page":"1-10","source":"Crossref","is-referenced-by-count":0,"title":["Kindness in veterinary practice: clinical behaviors that support safer care"],"prefix":"10.2460","author":[{"ORCID":"https:\/\/orcid.org\/0009-0004-4822-1520","authenticated-orcid":true,"given":"Rustin M.","family":"Moore","sequence":"first","affiliation":[{"name":"College of Veterinary Medicine, The Ohio State University, Columbus, OH"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Catherine","family":"Haskins","sequence":"additional","affiliation":[{"name":"The Bridge Club, Palatine, IL"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Casey","family":"Etter","sequence":"additional","affiliation":[{"name":"Idexx Laboratories Inc, Westbrook, ME"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Julie","family":"Davidson","sequence":"additional","affiliation":[{"name":"Mars Veterinary Health, Lake Oswego, OR"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Julie","family":"Legred","sequence":"additional","affiliation":[{"name":"National Association of Veterinary Technicians in America, Albert Lea, MN"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"1272","reference":[{"issue":"3","key":"ref1","series-title":"Patient Educ Couns","first-page":"295","article-title":"How does communication heal? 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