{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,27]],"date-time":"2026-04-27T12:00:16Z","timestamp":1777291216004,"version":"3.51.4"},"reference-count":15,"publisher":"Walter de Gruyter GmbH","issue":"2","license":[{"start":{"date-parts":[[2021,12,1]],"date-time":"2021-12-01T00:00:00Z","timestamp":1638316800000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by\/4.0"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2021,12,1]]},"abstract":"<jats:title>Abstract<\/jats:title>\n                  <jats:p>Insufficient user involvement, lack of user feedback, incomplete and changing user requirements are some of the critical reasons for the difficulty of IS usage, which could potentially reduce the number of customers. Under the previous authors\u2019 research, the method for analysing the behaviour of IT system users was developed, which was intended to improve the usability of the system and thus could increase the efficiency of business processes. The developed method is based on the use of graph searching algo rithms, Markov chains and Machine Learning approach. This paper focuses on detailing of method output data in the context of definition of their importance based on expert evaluation and demonstration of visual presentation of different UX analysis situations. The paper briefly reminds the essence of the method, including both the input and output data sets, and, with the help of experts, evaluates the expected result in the context of their importance in UX analysis. It also introduces visualization prototype developed to obtain the output data, which allows verifying the input\/output data transformation possibilities and expected data acquisition potential.<\/jats:p>","DOI":"10.2478\/acss-2021-0013","type":"journal-article","created":{"date-parts":[[2022,1,24]],"date-time":"2022-01-24T08:33:25Z","timestamp":1643013205000},"page":"107-115","source":"Crossref","is-referenced-by-count":4,"title":["Solution to Analysis of IT System User Behaviour Using AI\/ML Algorithms"],"prefix":"10.2478","volume":"26","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-7983-3088","authenticated-orcid":false,"given":"Oksana","family":"\u0145ikiforova","sequence":"first","affiliation":[{"name":"Riga Technical University , Riga , Latvia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-1307-1815","authenticated-orcid":false,"given":"Vitaly","family":"Zabiniako","sequence":"additional","affiliation":[{"name":"ABC software Ltd ., Riga , Latvia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-2845-9820","authenticated-orcid":false,"given":"Jurijs","family":"Kornienko","sequence":"additional","affiliation":[{"name":"ABC software Ltd ., Riga , Latvia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0007-9295","authenticated-orcid":false,"given":"Madara","family":"Gasparovi\u010da-As\u012bte","sequence":"additional","affiliation":[{"name":"ABC software Ltd ., Riga , Latvia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Amanda","family":"Sili\u0146a","sequence":"additional","affiliation":[{"name":"SEB , Riga , Latvia"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"374","published-online":{"date-parts":[[2021,12,30]]},"reference":[{"key":"2026042709092612685_j_acss-2021-0013_ref_001","unstructured":"[1] K. Schwab, The Fourth Industrial Revolution. Geneva: World Economic Forum, 2016."},{"key":"2026042709092612685_j_acss-2021-0013_ref_002","doi-asserted-by":"crossref","unstructured":"[2] E. Voskresenskaya, L. Vorona-Slivinskaya, and S. Panov, \u201cDigital transformation of social sector as the factor of development and security of the country,\u201d in E3S Web of Conferences, vol. 135, Art no. 03075, Dec. 2019. https:\/\/doi.org\/10.1051\/e3sconf\/20191350307510.1051\/e3sconf\/201913503075","DOI":"10.1051\/e3sconf\/201913503075"},{"key":"2026042709092612685_j_acss-2021-0013_ref_003","unstructured":"[3] S. Hofmann and N. Ogonek, \u201cDifferent but still the same? How public and private sector organisations deal with new digital competences\u201d, Journal of E-Government, vol. 16, no. 2, pp. 127\u2013135, Dec. 2018."},{"key":"2026042709092612685_j_acss-2021-0013_ref_004","doi-asserted-by":"crossref","unstructured":"[4] L. Maxwell, E. Taner, and G. M. 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Stasko, \u201cBeyond usability and performance: A review of user experience-focused evaluations in visualization,\u201d in Proceedings of the Sixth Workshop on Beyond Time and Errors on Novel Evaluation Methods for Visualization, Oct. 2016, pp. 133\u2013142. https:\/\/doi.org\/10.1145\/2993901.299390310.1145\/2993901.2993903","DOI":"10.1145\/2993901.2993903"},{"key":"2026042709092612685_j_acss-2021-0013_ref_013","doi-asserted-by":"crossref","unstructured":"[13] V. Nassar, \u201cCommon criteria for usability review,\u201d Work, vol. 41, Art no. 1, pp. 1053\u20131057, 2012. https:\/\/doi.org\/10.3233\/WOR-2012-0282-105310.3233\/WOR-2012-0282-105322316859","DOI":"10.3233\/WOR-2012-0282-1053"},{"key":"2026042709092612685_j_acss-2021-0013_ref_014","unstructured":"[14] H. A. Linstone and M. Turoff, The Delphi Method. Techniques and Applications. Massachusetts: Addison-Wesley, 1975."},{"key":"2026042709092612685_j_acss-2021-0013_ref_015","unstructured":"[15] O. \u0145ikiforova, \u201cMethodology for comparison of software development means\u201d, PhD dissertation, Riga Technical University, Riga, Latvia, 2001."}],"container-title":["Applied Computer Systems"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/reference-global.com\/pdf\/10.2478\/acss-2021-0013","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,4,27]],"date-time":"2026-04-27T11:26:58Z","timestamp":1777289218000},"score":1,"resource":{"primary":{"URL":"https:\/\/reference-global.com\/article\/10.2478\/acss-2021-0013"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,12,1]]},"references-count":15,"journal-issue":{"issue":"2","published-online":{"date-parts":[[2021,12,30]]},"published-print":{"date-parts":[[2021,12,1]]}},"alternative-id":["10.2478\/acss-2021-0013"],"URL":"https:\/\/doi.org\/10.2478\/acss-2021-0013","relation":{},"ISSN":["2255-8691"],"issn-type":[{"value":"2255-8691","type":"electronic"}],"subject":[],"published":{"date-parts":[[2021,12,1]]}}}