{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,27]],"date-time":"2026-04-27T22:43:37Z","timestamp":1777329817713,"version":"3.51.4"},"reference-count":15,"publisher":"Walter de Gruyter GmbH","issue":"3","license":[{"start":{"date-parts":[[2022,10,1]],"date-time":"2022-10-01T00:00:00Z","timestamp":1664582400000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by\/4.0"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2022,10,1]]},"abstract":"<jats:title>Abstract<\/jats:title>\n                  <jats:p>\n                    <jats:bold>Background:<\/jats:bold>\n                    This paper focuses on activities related to Customer Orders Management withing an auto components plant in the Automotive Industry. The main challenge was highlighted: customers don\u2019t always regard the flexibility rules agreed with the company. Hence, planners must decide if variation in ordered quantity can be accepted in the forecast period or if adjusting is necessary.\n                  <\/jats:p>\n                  <jats:p>\n                    <jats:bold>Objectives:<\/jats:bold>\n                    The purpose was not only to streamline the decision-making process in the planning team but also to provide essential tools for the execution of their daily tasks \u2013 a visual and interactive dashboard to assess whether variations in customer orders were within the limits agreed with the company.\n                  <\/jats:p>\n                  <jats:p>\n                    <jats:bold>Methods\/Approach:<\/jats:bold>\n                    Following Lean information management and business intelligence principles, a thorough process analysis was carried out, centralized and standardized reports were created that served as databases, and the dashboard was developed.\n                  <\/jats:p>\n                  <jats:p>\n                    <jats:bold>Results:<\/jats:bold>\n                    The proposed tool allowed reductions from 3,5h per week, spent mainly on collecting data, calculating variations, and selecting and adjusting the flexibility limits, to 0,2h a day per planner.\n                  <\/jats:p>\n                  <jats:p>\n                    <jats:bold>Conclusions:<\/jats:bold>\n                    Besides streamlining planners\u2019 daily activities, main contributions regard the promotion of digital transformation, data-driven decision-making, and an automated record of customer order variations that could easily be adapted to suppliers.\n                  <\/jats:p>","DOI":"10.2478\/bsrj-2022-0028","type":"journal-article","created":{"date-parts":[[2022,12,30]],"date-time":"2022-12-30T07:13:26Z","timestamp":1672384406000},"page":"116-129","source":"Crossref","is-referenced-by-count":4,"title":["Dashboard for the Management and Acceptance of Customer Orders"],"prefix":"10.2478","volume":"13","author":[{"given":"Joana","family":"Nascimento","sequence":"first","affiliation":[{"name":"University of Minho , Guimar\u00e3es , Portugal"}]},{"given":"Nuno","family":"Fraz\u00e3o","sequence":"additional","affiliation":[{"name":"Bosch Car Multimedia Portugal , S.A., Braga , Portugal"}]},{"given":"Senhorinha","family":"Teixeira","sequence":"additional","affiliation":[{"name":"University of Minho , ALGORITMI Center , Guimar\u00e3es , Portugal"}]},{"given":"Ana Cec\u00edlia","family":"Ribeiro","sequence":"additional","affiliation":[{"name":"Lus\u00edada University , COMEGI, V. N. Famalic\u00e3o , Portugal"}]}],"member":"374","published-online":{"date-parts":[[2022,12,30]]},"reference":[{"key":"2026042718395867147_j_bsrj-2022-0028_ref_001","doi-asserted-by":"crossref","unstructured":"1. Bevilacqua, M., Ciarapica, F. E., Paciarotti, C. (2015), \u201cImplementing lean information management: The case study of an automotive company\u201d, Production Planning and Control, Vol. 26 No. 10, pp. 753\u2013768.10.1080\/09537287.2014.975167","DOI":"10.1080\/09537287.2014.975167"},{"key":"2026042718395867147_j_bsrj-2022-0028_ref_002","doi-asserted-by":"crossref","unstructured":"2. Bittencourt, V. L., Alves, A. C., Le\u00e3o, C. P. (2019), \u201cLean thinking contributions for Industry 4.0: A systematic literature review\u201d, IFAC-PapersOnLine, Vol. 52 No.13, pp. 904\u2013909.10.1016\/j.ifacol.2019.11.310","DOI":"10.1016\/j.ifacol.2019.11.310"},{"key":"2026042718395867147_j_bsrj-2022-0028_ref_003","unstructured":"3. Bosch, (2020), \u201cBosch Production System Always. Doing. Better.\u201d, Bosch, 3rd ed."},{"key":"2026042718395867147_j_bsrj-2022-0028_ref_004","unstructured":"4. Davenport, T. H., Harris, J. G. (2007), \u201cCompeting on analytics: The new science of winning\u201d, Boston, Harvard Business Press."},{"key":"2026042718395867147_j_bsrj-2022-0028_ref_005","doi-asserted-by":"crossref","unstructured":"5. Freitas, R. de C., Freitas, M. do C. D. (2020), \u201cInformation management in lean office deployment contexts\u201d, International Journal of Lean Six Sigma, Vol. 11 No. 6, pp. 1175\u20131206.10.1108\/IJLSS-10-2019-0105","DOI":"10.1108\/IJLSS-10-2019-0105"},{"key":"2026042718395867147_j_bsrj-2022-0028_ref_006","doi-asserted-by":"crossref","unstructured":"6. Hoellthaler, G., Meister, F., Braunreuther, S., Reinhart, G. (2020), \u201cFunction framework for describing digital technologies in the context of lean production\u201d, Procedia CIRP, Vol. 88, pp.167\u2013172.10.1016\/j.procir.2020.05.030","DOI":"10.1016\/j.procir.2020.05.030"},{"key":"2026042718395867147_j_bsrj-2022-0028_ref_007","doi-asserted-by":"crossref","unstructured":"7. Krishnamoorthi, S., Mathew, S. K. (2018), \u201cBusiness analytics and business value: A comparative case study\u201d, Information Management, Vol. 55, No. 5, pp. 643\u2013666.10.1016\/j.im.2018.01.005","DOI":"10.1016\/j.im.2018.01.005"},{"key":"2026042718395867147_j_bsrj-2022-0028_ref_008","doi-asserted-by":"crossref","unstructured":"8. Monteiro, J., Alves, A. C., Carvalho, M. do S. (2017), \u201cProcesses improvement applying lean office tools in a logistic department of a car multimedia components company\u201d, Procedia Manufacturing, Vol. 13, pp. 995\u20131002.10.1016\/j.promfg.2017.09.097","DOI":"10.1016\/j.promfg.2017.09.097"},{"key":"2026042718395867147_j_bsrj-2022-0028_ref_009","doi-asserted-by":"crossref","unstructured":"9. Monteiro, M., Pacheco, C., Dinis-Carvalho, J., Paiva, F. (2015), \u201cImplementing lean office: A successful case in public sector\u201d, FME Transaction, Vol. 43 No. 4, pp. 303\u2013310.10.5937\/fmet1504303M","DOI":"10.5937\/fmet1504303M"},{"key":"2026042718395867147_j_bsrj-2022-0028_ref_010","unstructured":"10. Nascimento, J., Fraz\u00e3o, N., Teixeira, S. Ribeiro, A. C. (2021), \u201cOrder Variation and Flexibility Rules Dashboard\u201d, in Drobne, S., Zadnik Stirn, L., Kljaji\u0107 Bor\u0161tar, M., Povh, J. \u017derovnik, J. (Ed.), The 16th International Symposium on Operational Research SOR\u201921 Proceedings, Slovenian Society Informatika \u2013 Section for Operational Research, Ljubljana, 327-332."},{"key":"2026042718395867147_j_bsrj-2022-0028_ref_011","doi-asserted-by":"crossref","unstructured":"11. Peji\u0107, V., Lerher, T., Jereb, B., Lisec, A. (2016), \u201cLean and green paradigms in logistics: Review of published research\u201d, Promet - Traffic&Transportation, Vol. 28 No. 6, pp. 593\u2013603.10.7307\/ptt.v28i6.2078","DOI":"10.7307\/ptt.v28i6.2078"},{"key":"2026042718395867147_j_bsrj-2022-0028_ref_012","doi-asserted-by":"crossref","unstructured":"12. Salem, R., Abdo, A. (2016), \u201cFixing rules for data cleaning based on conditional functional dependency\u201d, Future Computing and Informatics Journal, Vol. 1 No. 1\u20132, pp. 10\u201326.10.1016\/j.fcij.2017.03.002","DOI":"10.1016\/j.fcij.2017.03.002"},{"key":"2026042718395867147_j_bsrj-2022-0028_ref_013","doi-asserted-by":"crossref","unstructured":"13. Silva, A. J., Cortez, P., Pereira, C., Pilastri, A. (2021), \u201cBusiness analytics in industry 4.0: A systematic review\u201d, Expert Systems, Vol. 38. No. 7, e12741.10.1111\/exsy.12741","DOI":"10.1111\/exsy.12741"},{"key":"2026042718395867147_j_bsrj-2022-0028_ref_014","doi-asserted-by":"crossref","unstructured":"14. Teixeira, A., Oliveira, T. Varaj\u00e3o, J. (2019), \u201cEvaluation of Business Intelligence Projects Success \u2013 a Case Study\u201d, Business Systems Research, Vol. 10 No. 1, pp. 1-12.10.2478\/bsrj-2019-0001","DOI":"10.2478\/bsrj-2019-0001"},{"key":"2026042718395867147_j_bsrj-2022-0028_ref_015","doi-asserted-by":"crossref","unstructured":"15. Tomi\u010di\u0107 Furjan, M., Tomi\u010di\u0107-Pupek, K. Pihir, I. (2020), \u201cUnderstanding Digital Transformation Initiatives: Case Studies Analysis\u201d, Business Systems Research, Vol. 11 No. 1, pp. 125-141.10.2478\/bsrj-2020-0009","DOI":"10.2478\/bsrj-2020-0009"}],"container-title":["Business Systems Research Journal"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/reference-global.com\/pdf\/10.2478\/bsrj-2022-0028","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,4,27]],"date-time":"2026-04-27T22:10:08Z","timestamp":1777327808000},"score":1,"resource":{"primary":{"URL":"https:\/\/reference-global.com\/article\/10.2478\/bsrj-2022-0028"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022,10,1]]},"references-count":15,"journal-issue":{"issue":"3","published-online":{"date-parts":[[2022,12,30]]},"published-print":{"date-parts":[[2022,10,1]]}},"alternative-id":["10.2478\/bsrj-2022-0028"],"URL":"https:\/\/doi.org\/10.2478\/bsrj-2022-0028","relation":{},"ISSN":["1847-9375"],"issn-type":[{"value":"1847-9375","type":"electronic"}],"subject":[],"published":{"date-parts":[[2022,10,1]]}}}