{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,28]],"date-time":"2026-04-28T06:43:42Z","timestamp":1777358622844,"version":"3.51.4"},"reference-count":46,"publisher":"Walter de Gruyter GmbH","issue":"2","license":[{"start":{"date-parts":[[2019,12,1]],"date-time":"2019-12-01T00:00:00Z","timestamp":1575158400000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by-nc-nd\/4.0"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2019,12,1]]},"abstract":"<jats:title>Abstract<\/jats:title>\n                  <jats:p>Tourism is a strategic sector in Portugal since it generates employment and it is a factor of economic and social development. The tourism sector not only has an intensive need of labour force but also provides employment opportunity to a range of qualifications. Being an industry of people, it directly depends on the performance of activities, skills, professionalism, quality and competitiveness. The main objective of this article is to present the HC Tourism project, which aims to seek and understand the needs of skills in tourism industry by studying the active companies that belong to the tourism economic subsectors, by region and subsector of economic activity. The methodology used in this project is based on a qualitative and quantitative approach, throughout the collection of primary and secondary data. The qualitative approach was based on a literature review which allowed to compile a list of 150 skills, divided under four domains: i) soft skills; ii) hard skills; iii) management skills; iv) transversal skills. The quantitative approach returned primary data, which were collected through an online survey implemented and sent to national tourist entrepreneurs, expecting to develop the ideal profile of the tourism human resources, based on a sample of 555 answers.<\/jats:p>","DOI":"10.2478\/ejthr-2019-0009","type":"journal-article","created":{"date-parts":[[2020,5,26]],"date-time":"2020-05-26T05:34:36Z","timestamp":1590471276000},"page":"40-51","source":"Crossref","is-referenced-by-count":4,"title":["HC Tourism. Profile and Trends of Human Capital in the Tourism Sector"],"prefix":"10.2478","volume":"9","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-4202-8779","authenticated-orcid":false,"given":"V\u00e2nia","family":"Costa","sequence":"first","affiliation":[{"name":"School of Hospitality and Tourism, Polytechnic Institute of C\u00e1vado and Ave , Barcelos, Portugal, University of Aveiro , Portugal, CiTUR, Portugal and UNIAG, Portugal"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-1722-3476","authenticated-orcid":false,"given":"Andreia","family":"Moura","sequence":"additional","affiliation":[{"name":"Polytechnic Institute of Coimbra , Portugal, GOVCOPP, University of Aveiro , Portugal"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-8878-955X","authenticated-orcid":false,"given":"Maria do Ros\u00e1rio","family":"Mira","sequence":"additional","affiliation":[{"name":"Polytechnic Institute of Coimbra , Portugal, GOVCOPP, University of Aveiro , Portugal"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-9761-9085","authenticated-orcid":false,"given":"Ant\u00f3nio","family":"Cerdeiras","sequence":"additional","affiliation":[{"name":"Polytechnic Institute of C\u00e1vado and Ave , Portugal"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-6112-3616","authenticated-orcid":false,"given":"In\u00eas Pinto da","family":"Cruz","sequence":"additional","affiliation":[{"name":"CEIS20 \u2013 Centre of 20th Century Interdisciplinary Studies , University of Coimbra , Portugal"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-9609-2426","authenticated-orcid":false,"given":"Jos\u00e9 Filipe","family":"Pereira","sequence":"additional","affiliation":[{"name":"Polytechnic Institute of C\u00e1vado and Ave , Portugal"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-6052-4592","authenticated-orcid":false,"given":"Isabel Silva","family":"Martins","sequence":"additional","affiliation":[{"name":"Polytechnic Institute of C\u00e1vado and Ave , Portugal, GOVCOPP, University of Aveiro , Portugal"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-8072-8250","authenticated-orcid":false,"given":"Oscarina","family":"Concei\u00e7\u00e3o","sequence":"additional","affiliation":[{"name":"Polytechnic Institute of C\u00e1vado and Ave , Portugal, DIN\u00c2MIA\u2019CET-IUL, Lisbon, Portugal and UNIAG, Portugal ."}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-9101-8067","authenticated-orcid":false,"given":"Ab\u00edlio","family":"Vila\u00e7a","sequence":"additional","affiliation":[{"name":"Polytechnic Institute of C\u00e1vado and Ave , Portugal"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0790-3152","authenticated-orcid":false,"given":"Cl\u00e1udia","family":"Almeida","sequence":"additional","affiliation":[{"name":"University of the Algarve , School of Management, Hospitality and Tourism , Portugal , CinTurs, University of the Algarve"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-5138-9114","authenticated-orcid":false,"given":"Paulo","family":"Carran\u00e7a","sequence":"additional","affiliation":[{"name":"Porto and Northern Portugal Tourism , Regional Tourism Entity"}]}],"member":"374","published-online":{"date-parts":[[2020,5,4]]},"reference":[{"key":"2026042723183918043_j_ejthr-2019-0009_ref_001","unstructured":"[1] Bank of Portugal (2014). An\u00e1lise do setor do turismo - estudos da central de balan\u00e7os. Lisbon: Bank of Portugal."},{"key":"2026042723183918043_j_ejthr-2019-0009_ref_002","unstructured":"[2] Bank of Portugal (2016). Nota de informa\u00e7\u00e3o estat\u00edstica 128|2016 - an\u00e1lise do setor do turismo 2011-2016. Lisbon: Bank of Portugal."},{"key":"2026042723183918043_j_ejthr-2019-0009_ref_003","unstructured":"[3] Ba\u00f1uls, A. L. (2009). El papel del capital humano en el sector tur\u00edstico: algunas reflexiones y propuestas. Cuadernos de Turismo, 24, 53\u201364."},{"key":"2026042723183918043_j_ejthr-2019-0009_ref_004","doi-asserted-by":"crossref","unstructured":"[4] Benckendorff, P., & Zehrer, A. (2013). A network analysis of tourism research. Annals of Tourism Research, 43, 121\u2013149.","DOI":"10.1016\/j.annals.2013.04.005"},{"key":"2026042723183918043_j_ejthr-2019-0009_ref_005","unstructured":"[5] Bzunek, M. (2015). 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(2014). Soft Skills for University Library Staff in Thailand. Procedia-Social and Behavioral Sciences, 112, 1027\u20131032.","DOI":"10.1016\/j.sbspro.2014.01.1265"},{"key":"2026042723183918043_j_ejthr-2019-0009_ref_018","doi-asserted-by":"crossref","unstructured":"[18] Kamaruddin, S. K., Kofli, N. T., Ismail, M., Mohammad, A. B., & Takriff, M. S. (2012). Soft skill development via Chem-E-Car project. Procedia-Social and Behavioral Sciences, 60, 507\u2013511.","DOI":"10.1016\/j.sbspro.2012.09.415"},{"key":"2026042723183918043_j_ejthr-2019-0009_ref_019","doi-asserted-by":"crossref","unstructured":"[19] Kim, N., Park, J., & Choi, J. J. (2017). Perceptual differences in core competencies between tourism industry practitioners and students using Analytic Hierarchy Process (AHP). 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H., Alonso, J. M. O., & L\u00f3pez, J.R. (2016). Labor demand and ICT adoption in Spain. Telecommunications Policy, 40, 450\u2013470.","DOI":"10.1016\/j.telpol.2015.07.004"},{"key":"2026042723183918043_j_ejthr-2019-0009_ref_030","unstructured":"[30] Pestana, M. H., & Gageiro, J. N. (2000). An\u00e1lise de dados para ci\u00eancias sociais - a complementaridade do SPSS, 6 edi\u00e7\u00e3o. Lisbon, Portugal: Edi\u00e7\u00f5es s\u00edlabo."},{"key":"2026042723183918043_j_ejthr-2019-0009_ref_031","doi-asserted-by":"crossref","unstructured":"[31] Picot, A., Malec, D., & Maussion, P. (2013, August). Improvements on lifespan modeling of the insulation of low voltage machines with response surface and analysis of variance. 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