{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,3]],"date-time":"2026-06-03T20:39:11Z","timestamp":1780519151602,"version":"3.54.1"},"reference-count":96,"publisher":"MIS Quarterly","issue":"1","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2018,3,1]]},"abstract":"<jats:p>User participation is increasingly being seen as a way to mitigate the challenges that firms face in innovation, such as high costs and uncertainty of customer acceptance of their innovations. Thus, firms are establishing online platforms to support users in innovating services, such as iOS and Android platforms for mobile data service (MDS) innovation. Mobile phone platforms are characterized by technology (toolkits) and policy (rules) components that could influence user\u2019s innovation. Additionally, attributes of user innovators (lead userness) are expected to drive their innovation behavior. Yet it is unclear how these characteristics jointly impact users\u2019 service innovation outcomes. To address this knowledge gap, we propose a model that builds on user innovation theory and the work design literature to explain the influences of lead userness, design autonomy, toolkit support, and their interactions on user\u2019s innovation outcomes (innovation quantity) on these platforms. We conceptualize toolkit support in terms of two constructs (i.e., ease of effort and exploration), and design autonomy in terms of three constructs (i.e., decision-making autonomy, scheduling autonomy, and work-method autonomy). The model was tested using survey and archival data from two dominant mobile phone platforms (i.e., iOS and Android). As hypothesized, lead userness, exploration through toolkits, and ease of effort through toolkits positively affect users\u2019 innovation quantity. Additionally, decision-making autonomy and work-method autonomy influence innovation quantity, but scheduling autonomy does not. Further, the proposed three-way interactions between lead userness, toolkit support, and design autonomy constructs on users\u2019 quantity of MDS innovation are largely supported. The findings enhance our understanding of user innovation on mobile phone platforms.<\/jats:p>","DOI":"10.25300\/misq\/2018\/12361","type":"journal-article","created":{"date-parts":[[2018,1,29]],"date-time":"2018-01-29T13:05:21Z","timestamp":1517231121000},"page":"165-187","source":"Crossref","is-referenced-by-count":108,"title":["User Service Innovation on Mobile Phone Platforms: Investigating Impacts of Lead Userness, Toolkit Support, and Design Autonomy1"],"prefix":"10.25300","volume":"42","author":[{"given":"Hua (Jonathan)","family":"Ye","sequence":"first","affiliation":[{"name":"Department of Information Systems and Operations Management, The University of Auckland Business School, 12 Grafton Road, Auckland 1142, New Zealand"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Atreyi","family":"Kankanhalli","sequence":"additional","affiliation":[{"name":"Department of Information Systems and Analytics, National University of Singapore, 13 Computing Drive, Singapore 117417"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"10933","published-online":{"date-parts":[[2018,3,1]]},"reference":[{"issue":"3","key":"2025082212160964000_b1-09_12361_ra_yekankanhalli","doi-asserted-by":"crossref","first-page":"427","DOI":"10.2307\/25148691","article-title":"Moving Beyond Intentions and Toward the Theory of Trying: Effects of Work Environment and Gender on Post-Adoption Information Technology Use","volume":"29","author":"Ahuja","year":"2005","journal-title":"MIS Quarterly"},{"key":"2025082212160964000_b2-09_12361_ra_yekankanhalli","volume-title":"Multiple Regression: Testing and Interpreting Interactions","author":"Aiken","year":"1991"},{"issue":"1","key":"2025082212160964000_b3-09_12361_ra_yekankanhalli","first-page":"123","article-title":"A Model of Creativity and Innovation in Organizations","volume":"10","author":"Amabile","year":"1988","journal-title":"Research in Organizational Behavior"},{"issue":"2","key":"2025082212160964000_b4-09_12361_ra_yekankanhalli","doi-asserted-by":"crossref","first-page":"339","DOI":"10.2307\/20650295","article-title":"Adoption of Electronic Health Records in the Presence of Privacy Concerns: The Elaboration Likelihood Model and Individual Persuasion","volume":"33","author":"Angst","year":"2009","journal-title":"MIS Quarterly"},{"key":"2025082212160964000_b5-09_12361_ra_yekankanhalli","unstructured":"Apple\n            \n          . 2015. \u201cApp Store Review Guidelines\u201d https:\/\/developer.apple.com\/app-store\/review\/guidelines\/."},{"issue":"3","key":"2025082212160964000_b6-09_12361_ra_yekankanhalli","doi-asserted-by":"crossref","first-page":"396","DOI":"10.1177\/002224377701400320","article-title":"Estimating Non-Response Bias in Mail Surveys","volume":"14","author":"Armstrong","year":"1977","journal-title":"Journal of Marketing Research"},{"key":"2025082212160964000_b7-09_12361_ra_yekankanhalli","doi-asserted-by":"crossref","first-page":"265","DOI":"10.1348\/096317900167029","article-title":"Shopfloor Innovation: Facilitating the Suggestion and Implementation of Ideas","volume":"73","author":"Axtell","year":"2000","journal-title":"Journal of Occupational and Organizational Psychology"},{"key":"2025082212160964000_b8-09_12361_ra_yekankanhalli","doi-asserted-by":"crossref","first-page":"509","DOI":"10.1348\/096317905X68240","article-title":"Promoting Innovation: A Change Study","volume":"79","author":"Axtell","year":"2006","journal-title":"Journal of Occupational and Organizational Psychology"},{"issue":"10","key":"2025082212160964000_b9-09_12361_ra_yekankanhalli","doi-asserted-by":"crossref","first-page":"1849","DOI":"10.1287\/mnsc.1100.1215","article-title":"Open Platform Strategies and Innovation: Granting Access Vs. 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