{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,8,12]],"date-time":"2026-08-12T06:54:40Z","timestamp":1786517680835,"version":"3.56.0"},"reference-count":36,"publisher":"MIS Quarterly","issue":"3","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2018,9,1]]},"abstract":"<jats:p>Making sustainable profits from a baseline zero price and motivating free consumers to convert to premium subscribers is a continuing challenge for all freemium communities. Prior research has causally established that social engagement (Oestreicher-Singer and Zalmanson 2013) and peer influence (Bapna and Umyarov 2015) are two important drivers of users converting to premium subscribers in such communities. In this paper, we flip the perspective of prior research and ask whether the decision to pay for a premium subscription causes users to become more socially engaged. In the context of the Last.fm music listening freemium social community, we establish, using a novel 41-month-long panel dataset, a look-ahead propensity score matching (LA-PSM) procedure coupled with a difference-in-difference estimator of the treatment effect, that payment for premium leads to more social engagement. Specifically, we find that paying for premium leads to an increase in both content-related and community-related social engagement. Free users who convert to premium listen to 287.2% more songs, create 1.92% more playlists, exhibit a 2.01% increase in the number of forum posts made, and gain 15.77% more friends. Thus, premium subscribers create value not only for themselves by consuming more content, but also for the community and site by organizing more content and adding more friends, who are subsequently engaged by the social diffusion emerging from the focal user\u2019s activities.<\/jats:p>","DOI":"10.25300\/misq\/2018\/13592","type":"journal-article","created":{"date-parts":[[2019,9,12]],"date-time":"2019-09-12T11:27:05Z","timestamp":1568287625000},"page":"719-735","source":"Crossref","is-referenced-by-count":133,"title":["Monetizing Freemium Communities: Does Paying For Premium Increase Social Engagement?1"],"prefix":"10.25300","volume":"42","author":[{"given":"Ravi","family":"Bapna","sequence":"first","affiliation":[{"name":"Carlson School of Management, University of Minnesota, Minneapolis, MN 55455 U.S.A."}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Jui","family":"Ramaprasad","sequence":"additional","affiliation":[{"name":"Desautels Faculty of Management, McGill University, Montr\u00e9al, QC H4A 1G5 Canada"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Akhmed","family":"Umyarov","sequence":"additional","affiliation":[{"name":"Carlson School of Management, University of Minnesota, Minneapolis, MN 55455 U.S.A."}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"10933","published-online":{"date-parts":[[2018,9,1]]},"reference":[{"issue":"2","key":"2025082212171054300_b1-02_13592_ra_bapnaramaprasad","doi-asserted-by":"crossref","first-page":"267","DOI":"10.1016\/S0065-2601(08)60108-2","article-title":"Inequity in Social Exchange","author":"Adams","year":"1965","journal-title":"Advances in Experimental Social Psychology"},{"key":"2025082212171054300_b2-02_13592_ra_bapnaramaprasad","volume-title":"Free: The Future of a Radical Price","author":"Anderson","year":"2009"},{"issue":"6","key":"2025082212171054300_b3-02_13592_ra_bapnaramaprasad","doi-asserted-by":"crossref","first-page":"1447","DOI":"10.1086\/261662","article-title":"Giving with Impure Altruism: Applications to Charity and Ricardian Equivalence","volume":"97","author":"Andreoni","year":"1989","journal-title":"Journal of Political Economy"},{"issue":"51","key":"2025082212171054300_b4-02_13592_ra_bapnaramaprasad","doi-asserted-by":"crossref","first-page":"21544","DOI":"10.1073\/pnas.0908800106","article-title":"Distinguishing Influence-Based Contagion from Homophily-Driven Diffusion in Dynamic Networks","volume":"106","author":"Aral","year":"2009","journal-title":"Proceedings of the National Academy of Sciences"},{"issue":"9","key":"2025082212171054300_b5-02_13592_ra_bapnaramaprasad","doi-asserted-by":"crossref","first-page":"1623","DOI":"10.1287\/mnsc.1110.1421","article-title":"Creating Social Contagion through Viral Product Design: A Randomized Trial of Peer Influence in Networks","volume":"57","author":"Aral","year":"2011","journal-title":"Management Science"},{"issue":"11","key":"2025082212171054300_b6-02_13592_ra_bapnaramaprasad","doi-asserted-by":"crossref","first-page":"3100","DOI":"10.1287\/mnsc.2015.2301","article-title":"One-Way Mirrors in Online Dating: A Randomized Field Experiment","volume":"62","author":"Bapna","year":"2016","journal-title":"Management Science"},{"issue":"8","key":"2025082212171054300_b7-02_13592_ra_bapnaramaprasad","doi-asserted-by":"crossref","first-page":"1902","DOI":"10.1287\/mnsc.2014.2081","article-title":"Do Your Online Friends Make You Pay? 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