{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,15]],"date-time":"2026-07-15T11:41:19Z","timestamp":1784115679496,"version":"3.55.0"},"reference-count":69,"publisher":"MIS Quarterly","issue":"2","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2019,6,1]]},"abstract":"<jats:p>Popular knowledge management platforms such as community-based question answering sites (CQAs) and electronic networks of practice (ENPs) rely on accurate quality assessment of user-contributed content to ensure effective knowledge creation and exchange. However, quality assessment is subjective by nature. Based on the politeness theory, we hypothesize that answers written more politely are more likely to be perceived as high quality answers by the question asker due to the low face threat. We first test our hypotheses through a random coefficient logit model with data obtained from Stack Exchange, a popular CQA platform. We then conduct a randomized experiment where we exogenously manipulate the politeness level of otherwise similar answers. Our analyses, based on both the Stack Exchange dataset and the randomized experiment, lend strong support to the existence of a politeness bias, which affects question askers\u2019 subjective evaluation of answer quality. This study contributes to the literature in knowledge management, cognitive bias, and behavioral issues in information systems.<\/jats:p>","DOI":"10.25300\/misq\/2019\/14160","type":"journal-article","created":{"date-parts":[[2019,5,30]],"date-time":"2019-05-30T12:07:42Z","timestamp":1559218062000},"page":"579-600","source":"Crossref","is-referenced-by-count":67,"title":["Is Best Answer Really the Best Answer? The Politeness Bias1"],"prefix":"10.25300","volume":"43","author":[{"given":"Shun-Yang","family":"Lee","sequence":"first","affiliation":[{"name":"Department of Operations and Information Management, School of Business, University of Connecticut, Storrs, CT 06269-1041 U.S.A."}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Huaxia","family":"Rui","sequence":"additional","affiliation":[{"name":"Simon Business School, University of Rochester, Rochester, NY 14627 U.S.A."}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Andrew B.","family":"Whinston","sequence":"additional","affiliation":[{"name":"McCombs School of Business, The University of Texas at Austin, Austin, TX 78705 U.S.A."}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"10933","published-online":{"date-parts":[[2019,6,1]]},"reference":[{"issue":"1","key":"2025082212115488700_b1-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1080\/19312451003680434","article-title":"Introduction to the Special Issue on Coding Argument in Social Interaction","volume":"4","author":"Aakhus","year":"2010","journal-title":"Communication Methods & Measures"},{"issue":"4","key":"2025082212115488700_b2-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"811","DOI":"10.2307\/25148873","article-title":"CyberGate: A Design Framework and System for Text Analysis of Computer-Mediated Communication","volume":"32","author":"Abbasi","year":"2008","journal-title":"MIS Quarterly"},{"key":"2025082212115488700_b3-10_14160_ra_leeruiwhinston","first-page":"665","article-title":"Knowledge Sharing and Yahoo Answers: Everyone Knows Something","author":"Adamic","year":"2008"},{"issue":"1","key":"2025082212115488700_b4-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"107","DOI":"10.2307\/3250961","article-title":"Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues","volume":"25","author":"Alavi","year":"2001","journal-title":"MIS Quarterly"},{"key":"2025082212115488700_b5-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"1053","DOI":"10.1016\/S1574-0102(03)01027-6","article-title":"A Survey of Behavioral Finance","author":"Barberis","year":"2003","journal-title":"Handbook of the Economics of Finance"},{"issue":"9","key":"2025082212115488700_b6-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"1190","DOI":"10.1177\/0146167203254600","article-title":"As you Would have Them Do Unto You: Does Imagining Yourself in the Other\u2019s Place Stimulate Moral Action?","volume":"29","author":"Batson","year":"2003","journal-title":"Personality and Social Psychology Bulletin"},{"issue":"4","key":"2025082212115488700_b7-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"1245","DOI":"10.25300\/MISQ\/2014\/38.4.14","article-title":"Knowledge Exchange and Symbolic Action in Social Media-Enabled Electronic Networks of Practice: A Multilevel Perspective on Knowledge Seekers and Contributors","volume":"38","author":"Beck","year":"2014","journal-title":"MIS Quarterly"},{"issue":"9","key":"2025082212115488700_b8-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"747","DOI":"10.1111\/j.1467-9280.2006.01776.x","article-title":"Tactful or Doubtful? Expectations of Politeness Explain the Severity Bias in the Interpretation of Probability Phrases","volume":"17","author":"Bonnefon","year":"2006","journal-title":"Psychological Science"},{"issue":"2","key":"2025082212115488700_b9-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"198","DOI":"10.1287\/orsc.12.2.198.10116","article-title":"Knowledge and Organization: A Social-Practice Perspective","volume":"12","author":"Brown","year":"2001","journal-title":"Organization science"},{"key":"2025082212115488700_b10-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","DOI":"10.1017\/CBO9780511813085","volume-title":"Politeness: Some Universals in Language Usage","author":"Brown","year":"1987"},{"issue":"2","key":"2025082212115488700_b11-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"375","DOI":"10.1037\/h0042862","article-title":"Address in American English","volume":"62","author":"Brown","year":"1961","journal-title":"Journal of Abnormal and Social Psychology"},{"key":"2025082212115488700_b12-10_14160_ra_leeruiwhinston","first-page":"253","article-title":"The Pronouns of Power and Solidarity","volume-title":"Style in Language","author":"Brown","year":"1960"},{"issue":"2","key":"2025082212115488700_b13-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"341","DOI":"10.1037\/a0031928","article-title":"Managing Face Threats and Instructions in Online Tutoring","volume":"105","author":"Brummernhenrich","year":"2013","journal-title":"Journal of Educational Psychology"},{"key":"2025082212115488700_b14-10_14160_ra_leeruiwhinston","first-page":"281","article-title":"Mind your Ps and Qs: the Impact of Politeness and Rudeness in Online Communities","author":"Burke","year":"2008"},{"issue":"1","key":"2025082212115488700_b15-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"7","DOI":"10.1080\/19312451003680459","article-title":"Origins and Development of the Conversational Argument Coding Scheme","volume":"4","author":"Canary","year":"2010","journal-title":"Communication Methods & Measures"},{"issue":"1","key":"2025082212115488700_b16-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"17","DOI":"10.1111\/j.1467-1770.1981.tb01370.x","article-title":"Politeness: Comparing Native and Nonnative Judgments","volume":"31","author":"Carrell","year":"1981","journal-title":"Language Learning"},{"issue":"5","key":"2025082212115488700_b17-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"752","DOI":"10.1037\/0022-3514.39.5.752","article-title":"Heuristic Versus Systematic Information Processing and the Use of Source Versus Message Cues in Persuasion","volume":"39","author":"Chaiken","year":"1980","journal-title":"Journal of Personality and Social Psychology"},{"key":"2025082212115488700_b18-10_14160_ra_leeruiwhinston","first-page":"343","article-title":"The Psychological Functions of Function Words","volume-title":"Social Communication","author":"Chung","year":"2007"},{"key":"2025082212115488700_b19-10_14160_ra_leeruiwhinston","first-page":"250","article-title":"A Computational Approach to Politeness with Application to Social Factors","author":"Danescu-Niculescu-Mizil","year":"2013"},{"issue":"2","key":"2025082212115488700_b20-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"2194","DOI":"10.2202\/1446-9022.1118","article-title":"Putting Your Money Where Your Mouth Is\u2014A Betting Platform for Better Prediction","volume":"6","author":"Fang","year":"2007","journal-title":"Review of Network Economics"},{"issue":"2","key":"2025082212115488700_b21-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"404","DOI":"10.1037\/0022-3514.95.2.404","article-title":"Perspective-Takers Behave More Stereotypically","volume":"95","author":"Galinsky","year":"2008","journal-title":"Journal of Personality and Social Psychology"},{"key":"2025082212115488700_b22-10_14160_ra_leeruiwhinston","article-title":"Interpreting Estimated Parameters and Measuring Individual Heterogeneity in Random Coefficient Models","volume-title":"Working Paper No. EC-04-08","author":"Greene","year":"2004"},{"issue":"2","key":"2025082212115488700_b23-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"113","DOI":"10.1561\/0800000008","article-title":"Functional Form and Heterogeneity in Models for Count Data","volume":"1","author":"Greene","year":"2007","journal-title":"Foundations and Trends in Econometrics"},{"issue":"3","key":"2025082212115488700_b24-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"213","DOI":"10.1080\/00332747.1955.11023008","article-title":"On Face-Work","volume":"18","author":"Goffman","year":"1955","journal-title":"Psychiatry"},{"issue":"2","key":"2025082212115488700_b25-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"234","DOI":"10.1111\/j.1468-2958.2000.tb00757.x","article-title":"The Impact of Politeness and Relationship on Perceived Quality of Advice about a Problem","volume":"26","author":"Goldsmith","year":"2000","journal-title":"Human Communication Research"},{"issue":"1","key":"2025082212115488700_b26-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"5","DOI":"10.1080\/07421222.2001.11045672","article-title":"General Perspectives on Knowledge Management: Fostering a Research Agenda","volume":"18","author":"Grover","year":"2001","journal-title":"Journal of Management Information Systems"},{"key":"2025082212115488700_b27-10_14160_ra_leeruiwhinston","first-page":"865","article-title":"Predictors of Answer Quality in Online Q&A Sites","author":"Harper","year":"2008"},{"issue":"4","key":"2025082212115488700_b28-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"909","DOI":"10.2307\/1911191","article-title":"Econometric Models for Count Data with an Application to the Patents-R&D Relationship","volume":"52","author":"Hausman","year":"1984","journal-title":"Econometrica"},{"issue":"2","key":"2025082212115488700_b29-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"305","DOI":"10.1037\/0022-3514.51.2.305","article-title":"Language Structure in Social Interaction: Perceptions of Direct and Indirect Speech Acts and Interactants Who Use Them","volume":"51","author":"Holtgraves","year":"1986","journal-title":"Journal of Personality and Social Psychology"},{"issue":"9","key":"2025082212115488700_b30-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"2138","DOI":"10.1287\/mnsc.2013.1879","article-title":"Crowdsourcing New Product Ideas Under Consumer Learning","volume":"60","author":"Huang","year":"2014","journal-title":"Management Science"},{"issue":"1","key":"2025082212115488700_b31-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"59","DOI":"10.2307\/25148668","article-title":"Antecedents of Knowledge Transfer from Consultants to Clients in Enterprise System Implementations","volume":"29","author":"Ko","year":"2005","journal-title":"MIS Quarterly"},{"key":"2025082212115488700_b32-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"79","DOI":"10.1016\/j.riob.2015.07.003","article-title":"The Promise and Perversity of Perspective-Taking in Organizations","volume":"35","author":"Ku","year":"2015","journal-title":"Research in Organizational Behavior"},{"key":"2025082212115488700_b33-10_14160_ra_leeruiwhinston","first-page":"483","article-title":"Predicting Information Seeker Satisfaction in Community Question Answering","author":"Liu","year":"2008"},{"key":"2025082212115488700_b34-10_14160_ra_leeruiwhinston","volume-title":"Business and Administrative Communication","author":"Locker","year":"2013","edition":"10"},{"issue":"4","key":"2025082212115488700_b35-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"1201","DOI":"10.25300\/MISQ\/2014\/38.4.12","article-title":"Take Their Word for It: The Symbolic Role of Linguistic Style Matches in User Communities","volume":"38","author":"Ludwig","year":"2014","journal-title":"MIS Quarterly"},{"issue":"3","key":"2025082212115488700_b36-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"189","DOI":"10.1016\/S0889-4906(05)80009-2","article-title":"Politeness Strategies in Business Letters by Native and Non-Native English Speakers","volume":"11","author":"Maier","year":"1992","journal-title":"English for Specific Purposes"},{"issue":"1","key":"2025082212115488700_b37-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"15","DOI":"10.1287\/isre.2013.0502","article-title":"Evaluation of Competing Candidate Solutions in Electronic Networks of Practice","volume":"25","author":"Meservy","year":"2014","journal-title":"Information Systems Research"},{"issue":"5","key":"2025082212115488700_b38-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"544","DOI":"10.1287\/orsc.7.5.544","article-title":"Dominance, Deference, and Egalitarianism in Organizational Interaction: A Sociolinguistic Analysis of Power and Politeness","volume":"7","author":"Morand","year":"1996","journal-title":"Organization Science"},{"issue":"3","key":"2025082212115488700_b39-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"235","DOI":"10.1002\/(SICI)1099-1379(200005)21:3<235::AID-JOB9>3.0.CO;2-N","article-title":"Language and Power: An Empirical Analysis of Linguistic Strategies Used in Superior\u2013Subordinate Communication","volume":"21","author":"Morand","year":"2000","journal-title":"Journal of Organizational Behavior"},{"key":"2025082212115488700_b40-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","DOI":"10.1109\/HICSS.2003.1173660","article-title":"Politeness Theory and Computer-Mediated Communication: A Sociolinguistic Approach to Analyzing Relational Messages","author":"Morand","year":"2003"},{"issue":"03","key":"2025082212115488700_b41-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"317","DOI":"10.1017\/S0047404500012938","article-title":"Personal Reference in English","volume":"17","author":"Murphy","year":"1988","journal-title":"Language in Society"},{"issue":"6","key":"2025082212115488700_b42-10_14160_ra_leeruiwhinston","first-page":"96","article-title":"The Knowledge-Creating Company","volume":"69","author":"Nonaka","year":"1991","journal-title":"Harvard Business Review"},{"issue":"1","key":"2025082212115488700_b43-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"14","DOI":"10.1287\/orsc.5.1.14","article-title":"A Dynamic Theory of Organizational Knowledge Creation","volume":"5","author":"Nonaka","year":"1994","journal-title":"Organization Science"},{"key":"2025082212115488700_b44-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","DOI":"10.1016\/S0262-4079(11)62167-2","volume-title":"The Secret Life of Pronouns: What Our Words Say about Us","author":"Pennebaker","year":"2011"},{"key":"2025082212115488700_b45-10_14160_ra_leeruiwhinston","volume-title":"Linguistic Inquiry and Word Count: LIWC","author":"Pennebaker","year":"2007"},{"issue":"1","key":"2025082212115488700_b46-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"547","DOI":"10.1146\/annurev.psych.54.101601.145041","article-title":"Psychological Aspects of Natural Language Use: Our Words, Our Selves","volume":"54","author":"Pennebaker","year":"2003","journal-title":"Annual Review of Psychology"},{"key":"2025082212115488700_b47-10_14160_ra_leeruiwhinston","first-page":"1","article-title":"The Elaboration Likelihood Model of Persuasion","volume-title":"Communication and Persuasion","author":"Petty","year":"1986"},{"issue":"2","key":"2025082212115488700_b48-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"221","DOI":"10.2307\/25148678","article-title":"Effective Use of Knowledge Management Systems: A Process Model of Content Ratings and Credibility Indicators","volume":"29","author":"Poston","year":"2005","journal-title":"MIS Quarterly"},{"issue":"1","key":"2025082212115488700_b49-10_14160_ra_leeruiwhinston","first-page":"11","article-title":"Psychology and Economics","volume":"36","author":"Rabin","year":"1998","journal-title":"Journal of Economic Literature"},{"issue":"4","key":"2025082212115488700_b50-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"9","DOI":"10.1177\/108056990106400403","article-title":"You-Attitude: A Linguistic Perspective","volume":"64","author":"Rodman","year":"2001","journal-title":"Business Communication Quarterly"},{"issue":"2","key":"2025082212115488700_b51-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"193","DOI":"10.2307\/25148676","article-title":"Special Issue on Information Technologies and Knowledge Management","volume":"29","author":"Sambamurthy","year":"2005","journal-title":"MIS Quarterly"},{"issue":"336","key":"2025082212115488700_b52-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"783","DOI":"10.1080\/01621459.1971.10482346","article-title":"Elicitation of Personal Probabilities and Expectations","volume":"66","author":"Savage","year":"1971","journal-title":"Journal of the American Statistical Association"},{"key":"2025082212115488700_b53-10_14160_ra_leeruiwhinston","first-page":"411","article-title":"Evaluating and Predicting Answer Quality in Community QA","author":"Shah","year":"2010"},{"issue":"4","key":"2025082212115488700_b54-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"303","DOI":"10.1177\/002194369503200401","article-title":"Positive Emphasis and You-Attitude: An Empirical Study","volume":"32","author":"Shelby","year":"1995","journal-title":"Journal of Business Communication"},{"issue":"1","key":"2025082212115488700_b55-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"47","DOI":"10.1287\/isre.14.1.47.14767","article-title":"Informational Influence in Organizations: An Integrated Approach to Knowledge Adoption","volume":"14","author":"Sussman","year":"2003","journal-title":"Information Systems Research"},{"issue":"1","key":"2025082212115488700_b56-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"24","DOI":"10.1177\/0261927X09351676","article-title":"The Psychological Meaning of Words: LIWC and Computerized Text Analysis Methods","volume":"29","author":"Tausczik","year":"2010","journal-title":"Journal of Language and Social Psychology"},{"key":"2025082212115488700_b57-10_14160_ra_leeruiwhinston","first-page":"1885","article-title":"Predicting the Perceived Quality of Online Mathematics Contributions from Users\u2019 Reputations","author":"Tausczik","year":"2011"},{"key":"2025082212115488700_b58-10_14160_ra_leeruiwhinston","first-page":"725","article-title":"Towards Predicting the Best Answers in Community-Based Question-Answering Services","author":"Tian","year":"2013"},{"issue":"3","key":"2025082212115488700_b59-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"397","DOI":"10.1080\/03634520802613419","article-title":"Earning Influence by Communicating Respect: Facework\u2019s Contributions to Effective Instructional Feedback","volume":"58","author":"Trees","year":"2009","journal-title":"Communication Education"},{"issue":"4157","key":"2025082212115488700_b60-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"1124","DOI":"10.1126\/science.185.4157.1124","article-title":"Judgment under Uncertainty: Heuristics and Biases","volume":"185","author":"Tversky","year":"1974","journal-title":"Science"},{"key":"2025082212115488700_b61-10_14160_ra_leeruiwhinston","doi-asserted-by":"publisher","first-page":"6521","DOI":"10.1073\/pnas.1702413114","article-title":"Language from Police Body Camera Footage Shows Racial Disparities in Officer Respect","author":"Voigt","year":"2017"},{"issue":"1","key":"2025082212115488700_b62-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"35","DOI":"10.2307\/25148667","article-title":"Why Should I Share? Examining Social Capital and Knowledge Contribution in Electronic Networks of Practice","volume":"29","author":"Wasko","year":"2005","journal-title":"MIS Quarterly"},{"issue":"3","key":"2025082212115488700_b63-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"254","DOI":"10.1016\/j.dss.2009.02.012","article-title":"The Provision of Online Public Goods: Examining Social Structure in an Electronic Network of Practice","volume":"47","author":"Wasko","year":"2009","journal-title":"Decision Support Systems"},{"issue":"2","key":"2025082212115488700_b64-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"149","DOI":"10.2307\/25148631","article-title":"Operationalizing the Essential Role of the Information Technology Artifact in Information Systems Research: Gray Area, Pitfalls, and the Importance of Strategic Ambiguity","volume":"28","author":"Whinston","year":"2004","journal-title":"MIS Quarterly"},{"issue":"1","key":"2025082212115488700_b65-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"64","DOI":"10.1111\/j.1468-2958.1998.tb00437.x","article-title":"Identity Implications of Influence Goals A Revised Analysis of Face-Threatening Acts and Application to Seeking Compliance with Same-Sex Friends","volume":"25","author":"Wilson","year":"1998","journal-title":"Human Communication Research"},{"key":"2025082212115488700_b66-10_14160_ra_leeruiwhinston","volume-title":"Econometric Analysis of Cross Section and Panel Data","author":"Wooldridge","year":"2010"},{"key":"2025082212115488700_b67-10_14160_ra_leeruiwhinston","article-title":"What Makes Geeks Tick? A Study of Stack Overflow Careers","volume-title":"Working Paper No. EC-18-04","author":"Xu","year":"2018"},{"issue":"7","key":"2025082212115488700_b68-10_14160_ra_leeruiwhinston","doi-asserted-by":"crossref","first-page":"961","DOI":"10.1002\/asi.20361","article-title":"Relevance Judgment: What Do Information Users Consider Beyond Topicality?","volume":"57","author":"Xu","year":"2006","journal-title":"Journal of the American Society for Information Science and Technology"},{"issue":"2","key":"2025082212115488700_b69-10_14160_ra_leeruiwhinston","first-page":"73","article-title":"Capitalizing on Content: Information Adoption in Two Online Communities","volume":"9","author":"Zhang","year":"2008","journal-title":"Journal of the AIS"}],"container-title":["MIS Quarterly"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/misq.umn.edu\/misq\/article-pdf\/43\/2\/579\/5839\/10_14160_ra_leeruiwhinston.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"syndication"},{"URL":"https:\/\/misq.umn.edu\/misq\/article-pdf\/43\/2\/579\/5839\/10_14160_ra_leeruiwhinston.pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,8,22]],"date-time":"2025-08-22T16:12:57Z","timestamp":1755879177000},"score":1,"resource":{"primary":{"URL":"https:\/\/misq.umn.edu\/misq\/article\/43\/2\/579\/1615\/Is-Best-Answer-Really-the-Best-Answer-The"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2019,6,1]]},"references-count":69,"journal-issue":{"issue":"2","published-online":{"date-parts":[[2019,6,1]]},"published-print":{"date-parts":[[2019,6,1]]}},"URL":"https:\/\/doi.org\/10.25300\/misq\/2019\/14160","relation":{},"ISSN":["0276-7783","2162-9730"],"issn-type":[{"value":"0276-7783","type":"print"},{"value":"2162-9730","type":"electronic"}],"subject":[],"published":{"date-parts":[[2019,6,1]]}}}