{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,8,9]],"date-time":"2026-08-09T07:15:39Z","timestamp":1786259739284,"version":"3.56.0"},"reference-count":108,"publisher":"MIS Quarterly","issue":"2","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2020,6,1]]},"abstract":"<jats:p>Today\u2019s healthcare workers, specifically nurses, are experiencing technostress associated with the use of healthcare information technology (HIT). Technostress is often characterized by IS researchers as negative, or as being on the \u201cdark side\u201d of technology. However, a broader reading of the stress literature suggests that technostress may be both positive and negative, and can therefore have a \u201cbright side\u201d in addition to a dark side. The objective of this study is to conceptualize a holistic technostress process that includes positive and negative components of technostress embedded in two subprocesses: the techno-eustress subprocess and the techno-distress subprocess, respectively. The study instantiates this holistic technostress model through a sequential mixed-methods research design in the context of HIT. Phase 1 of the design is a qualitative, interpretive case study involving interviews with 32 nurses. Based on the findings from the case study, the paper builds a research model that operationalizes the concepts embedded in the holistic technostress model and identifies contextually relevant challenge and hindrance technostressors and outcomes. In Phase 2, the research model is empirically validated by analyzing survey data collected from 402 nurses employed in the United States. Results reveal that several challenge and hindrance technostressors are related to positive and negative psychological responses, respectively, and that such responses are related to job satisfaction and attrition, which impact turnover intention. Contributions to theory and practice are also discussed.<\/jats:p>","DOI":"10.25300\/misq\/2020\/14818","type":"journal-article","created":{"date-parts":[[2021,1,14]],"date-time":"2021-01-14T15:21:39Z","timestamp":1610637699000},"page":"809-856","source":"Crossref","is-referenced-by-count":398,"title":["The Bright and Dark Sides of Technostress: A Mixed-Methods Study Involving Healthcare IT"],"prefix":"10.25300","volume":"44","author":[{"given":"Christopher B.","family":"Califf","sequence":"first","affiliation":[{"name":"College of Business and Economics, Western Washington University, Bellingham, WA 98225 U.S.A."}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Saonee","family":"Sarker","sequence":"additional","affiliation":[{"name":"McIntire School of Commerce, University of Virginia, Charlottesville, VA 22093 U.S.A."}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Suprateek","family":"Sarker","sequence":"additional","affiliation":[{"name":"McIntire School of Commerce, University of Virginia, Charlottesville, VA 22093 U.S.A."}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"10933","published-online":{"date-parts":[[2020,6,1]]},"reference":[{"issue":"2","key":"2025082211194837700_b1-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"100","DOI":"10.1016\/j.infoandorg.2017.03.002","article-title":"Affordance Potency: Explaining the Actualization of Technology Affordances","volume":"27","author":"Anderson","year":"2017","journal-title":"Information and Organization"},{"issue":"4","key":"2025082211194837700_b2-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"443","DOI":"10.1287\/orsc.3.4.443","article-title":"Organization Science, Managers, and Language Games","volume":"3","author":"Astley","year":"1992","journal-title":"Organization Science"},{"issue":"4","key":"2025082211194837700_b3-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"796","DOI":"10.1287\/isre.1100.0327","article-title":"Research Commentary\u2014The Digital Transformation of Healthcare: Current Status and the Road Ahead","volume":"21","author":"Agarwal","year":"2010","journal-title":"Information Systems Research"},{"issue":"1","key":"2025082211194837700_b4-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"35","DOI":"10.1016\/S0022-3999(97)00083-4","article-title":"Technological Stress: Psychophysiological Symptoms in Modern Offices","volume":"43","author":"Arnetz","year":"1997","journal-title":"Journal of Psychosomatic Research"},{"issue":"4","key":"2025082211194837700_b5-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"831","DOI":"10.2307\/41409963","article-title":"Technostress: Technological Antecedents and Implications","volume":"35","author":"Ayyagari","year":"2011","journal-title":"MIS Quarterly"},{"issue":"1","key":"2025082211194837700_b6-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1186\/s13033-019-0264-0","article-title":"Understanding the Mental Health and Recovery Needs of Canadian Youth with Mental Health Disorders: A Strategy for Patient-Oriented (SPOR) Collaboration Protocol","volume":"13","author":"Barbic","year":"2019","journal-title":"International Journal of Mental Health Systems"},{"issue":"1","key":"2025082211194837700_b7-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"59","DOI":"10.2307\/249610","article-title":"Measuring User Participation, User Involvement, and User Attitude","volume":"18","author":"Barki","year":"1994","journal-title":"MIS Quarterly"},{"issue":"6","key":"2025082211194837700_b8-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"725","DOI":"10.1057\/palgrave.ejis.3000717","article-title":"Physicians\u2019 Resistance Toward Healthcare Information Technology: A Theoretical Model and Empirical Test","volume":"16","author":"Bhattacherjee","year":"2007","journal-title":"European Journal of Information Systems"},{"issue":"2","key":"2025082211194837700_b9-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"135","DOI":"10.1177\/001872678203500204","article-title":"A Unified Model of Turnover from Organizations","volume":"35","author":"Bluedorn","year":"1982","journal-title":"Human Relations"},{"key":"2025082211194837700_b10-11_14818_ra_califfsarkersarker","volume-title":"Techno Stress: The Human Cost of the Computer Revolution","author":"Brod","year":"1984"},{"issue":"2","key":"2025082211194837700_b11-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"229","DOI":"10.1046\/j.1365-2648.1997.1997025229.x","article-title":"Nurses\u2019 Reflections on Problems Associated With Decision-Making in Critical Care Settings","volume":"25","author":"Bucknall","year":"1997","journal-title":"Journal of Advanced Nursing"},{"issue":"1","key":"2025082211194837700_b12-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"57","DOI":"10.1016\/j.nedt.2008.06.008","article-title":"The Incidence of Technological Stress among Baccalaureate Nurse Educators Using Technology during Course Preparation and Delivery","volume":"29","author":"Burke","year":"2009","journal-title":"Nurse Education Today"},{"issue":"3","key":"2025082211194837700_b13-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"445","DOI":"10.2307\/20650304","article-title":"Minimizing Method Bias through Programmatic Research","volume":"33","author":"Burton-Jones","year":"2009","journal-title":"MIS Quarterly"},{"key":"2025082211194837700_b14-11_14818_ra_califfsarkersarker","article-title":"The Bright and Dark Sides of Technostress: An Empirical Study of Healthcare Workers","author":"Califf","year":"2015"},{"issue":"1","key":"2025082211194837700_b15-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"65","DOI":"10.1037\/0021-9010.85.1.65","article-title":"An Empirical Examination of Self-Reported Work Stress among U.S. Managers","volume":"85","author":"Cavanaugh","year":"2000","journal-title":"Journal of Applied Psychology"},{"issue":"4","key":"2025082211194837700_b16-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"297","DOI":"10.1016\/S0378-7206(01)00098-2","article-title":"Investigating Healthcare Professionals\u2019 Decisions to Accept Telemedicine Technology: An Empirical Test of Competing Theories","volume":"39","author":"Chau","year":"2002","journal-title":"Information & Management"},{"issue":"4","key":"2025082211194837700_b17-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"1023","DOI":"10.25300\/MISQ\/2018\/13631","article-title":"Life Interrupted: The Effects of Technology-Mediated Work Interruptions on Work and Non-work Outcomes","volume":"42","author":"Chen","year":"2018","journal-title":"MIS Quarterly"},{"issue":"3","key":"2025082211194837700_b18-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"176","DOI":"10.1046\/j.1466-7657.2003.00165.x","article-title":"Job Satisfaction of Hospital Nurses: An Empirical Test of A Causal Model in Taiwan","volume":"50","author":"Chu","year":"2003","journal-title":"International Nursing Review"},{"issue":"1","key":"2025082211194837700_b19-11_14818_ra_califfsarkersarker","first-page":"3","article-title":"Do New Roles Contribute to Job Satisfaction and Retention of Staff in Nursing and Professions Allied to Medicine?","volume":"8","author":"Collins","year":"2000","journal-title":"Journal of Nursing Management"},{"issue":"2","key":"2025082211194837700_b20-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"189","DOI":"10.2307\/249688","article-title":"Computer Self-Efficacy: Development of a Measure and Initial Test","volume":"19","author":"Compeau","year":"1995","journal-title":"MIS Quarterly"},{"issue":"3","key":"2025082211194837700_b21-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"161","DOI":"10.1207\/s15327655jchn0203_7","article-title":"Job Satisfaction among Occupational Health Nurses","volume":"2","author":"Conrad","year":"1985","journal-title":"Journal of Community Health Nursing"},{"issue":"2","key":"2025082211194837700_b22-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"297","DOI":"10.1016\/j.ijnurstu.2006.02.004","article-title":"Impact of Job Satisfaction Components on Intent to Leave and Turnover for Hospital-Based Nurses: A Review of the Research Literature","volume":"44","author":"Coomber","year":"2007","journal-title":"International Journal of Nursing Studies"},{"key":"2025082211194837700_b23-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","DOI":"10.4135\/9781452231235","volume-title":"Organizational Stress: A Review and Critique of Theory, Research, and Applications","author":"Cooper","year":"2001"},{"issue":"4","key":"2025082211194837700_b24-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"280","DOI":"10.4037\/ajcc1995.4.4.280","article-title":"Moral Distress of Critical Care Nurses","volume":"4","author":"Corley","year":"1995","journal-title":"American Journal of Critical Care"},{"issue":"4","key":"2025082211194837700_b25-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"9","DOI":"10.1080\/07421222.2003.11045748","article-title":"The DeLone and McLean Model of Information Systems Success: A Ten-Year Update","volume":"19","author":"DeLone","year":"2003","journal-title":"Journal of Management Information Systems"},{"key":"2025082211194837700_b26-11_14818_ra_califfsarkersarker","first-page":"558","article-title":"Academic Physicians\u2019 Assessment of the Effects of Computers on Health Care","author":"Detmer","year":"1994"},{"issue":"3","key":"2025082211194837700_b27-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"279","DOI":"10.1002\/hrdq.1104","article-title":"The Effects of Organizational Learning Culture and Job Satisfaction on Motivation to Transfer Learning and Turnover Intention","volume":"15","author":"Egan","year":"2004","journal-title":"Human Resource Development Quarterly"},{"issue":"3","key":"2025082211194837700_b28-11_14818_ra_califfsarkersarker","article-title":"Understanding and Addressing Moral Distress","volume":"15","author":"Epstein","year":"2010","journal-title":"Online Journal of Issues in Nursing"},{"key":"2025082211194837700_b29-11_14818_ra_califfsarkersarker","unstructured":"Evans, E. M. W.\n          \u20082013. Understanding Productivity and Techno-stress for Oncology Nurses Using an Electronic Health Record (EHR) to Increase Safety, Quality, and Effectiveness of Care for Patients with Cancer, Doctoral Dissertation, Capella University."},{"key":"2025082211194837700_b30-11_14818_ra_califfsarkersarker","volume-title":"An Introduction to Qualitative Research","author":"Flick","year":"1998"},{"issue":"1","key":"2025082211194837700_b31-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"1","DOI":"10.17705\/1jais.00387","article-title":"Interrupting the Workplace: Examining Stressors in an Information Technology Context","volume":"16","author":"Galluch","year":"2015","journal-title":"Journal of the Association for Information Systems"},{"issue":"3","key":"2025082211194837700_b32-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"282","DOI":"10.1111\/j.1365-2648.2007.04497.x","article-title":"Stress and Eustress in Nursing Students","volume":"61","author":"Gibbons","year":"2008","journal-title":"Journal of Advanced Nursing"},{"key":"2025082211194837700_b33-11_14818_ra_califfsarkersarker","volume-title":"The Discovery of Grounded Theory: Strategies for Qualitative Theory","author":"Glaser","year":"1967"},{"key":"2025082211194837700_b34-11_14818_ra_califfsarkersarker","volume-title":"Work Redesign","author":"Hackman","year":"1980"},{"key":"2025082211194837700_b35-11_14818_ra_califfsarkersarker","volume-title":"Multivariate Data Analysis (Pearson New International Edition)","author":"Hair","year":"2014"},{"issue":"1","key":"2025082211194837700_b36-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"61","DOI":"10.1016\/j.orgdyn.2012.12.008","article-title":"Generating Eustress by Challenging Employees","volume":"42","author":"Hargrove","year":"2013","journal-title":"Organizational Dynamics"},{"issue":"2","key":"2025082211194837700_b37-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"237","DOI":"10.1016\/j.ijnurstu.2005.02.007","article-title":"Nurse Turnover: A Literature Review","volume":"43","author":"Hayes","year":"2006","journal-title":"International Journal of Nursing Studies"},{"issue":"2","key":"2025082211194837700_b38-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"141","DOI":"10.1016\/0030-5073(84)90001-1","article-title":"The Validity of Mobley\u2019s (1977) Model of Employee Turnover","volume":"34","author":"Hom","year":"1984","journal-title":"Organizational Behavior and Human Performance"},{"issue":"1","key":"2025082211194837700_b39-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"111","DOI":"10.1287\/isre.2013.0501","article-title":"A Framework and Guidelines for Context-Specific Theorizing in Information Systems Research","volume":"25","author":"Hong","year":"2013","journal-title":"Information Systems Research"},{"key":"2025082211194837700_b40-11_14818_ra_califfsarkersarker","unstructured":"Institute of Medicine (IOM)\n          . 2011. \u201cThe Future of Nursing: Leading Change, Advancing Health,\u201d Institute of Medicine, Washington, DC: National Academies Press (https:\/\/www.ncbi.nlm.nih.gov\/pubmed\/24983041)."},{"issue":"2","key":"2025082211194837700_b41-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"145","DOI":"10.2307\/4132324","article-title":"Measuring Information System Service Quality: Servqual From The Other Side","volume":"26","author":"Jiang","year":"2002","journal-title":"MIS Quarterly"},{"issue":"3","key":"2025082211194837700_b42-11_14818_ra_califfsarkersarker","article-title":"The Costs and Benefits of Nurse Turnover: A Business Case For Nurse Retention","volume":"12","author":"Jones","year":"2007","journal-title":"The Online Journal of Issues in Nursing"},{"issue":"3","key":"2025082211194837700_b43-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"547","DOI":"10.2307\/25148807","article-title":"Turnover of Information Technology Professionals: A Narrative Review, Meta-Analytic Structural Equation Modeling, and Model Development","volume":"31","author":"Joseph","year":"2007","journal-title":"MIS Quarterly"},{"issue":"3","key":"2025082211194837700_b44-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"376","DOI":"10.1037\/0033-2909.127.3.376","article-title":"The Job Satisfaction-Job Performance Relationship: A Qualitative and Quantitative Review","volume":"127","author":"Judge","year":"2001","journal-title":"Psychological Bulletin"},{"issue":"6","key":"2025082211194837700_b45-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"959","DOI":"10.1017\/S0033291702006074","article-title":"Short Screening Scales to Monitor Population Prevalences and Trends in Non-Specific Psychological Distress","volume":"32","author":"Kessler","year":"2002","journal-title":"Psychological Medicine"},{"issue":"2","key":"2025082211194837700_b46-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"184","DOI":"10.1001\/archpsyc.60.2.184","article-title":"Screening for Serious Mental Illness in the General Population","volume":"60","author":"Kessler","year":"2002","journal-title":"Archives of General Psychiatry"},{"issue":"4","key":"2025082211194837700_b47-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"364","DOI":"10.1016\/j.hlpt.2015.08.005","article-title":"Juggling Digitization and Technostress: The Case of Alert Fatigues in the Patient Care System Implementation","volume":"4","author":"Khuntia","year":"2015","journal-title":"Health Policy and Technology"},{"issue":"1","key":"2025082211194837700_b48-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"67","DOI":"10.2307\/249410","article-title":"A Set of Principles for Conducting and Evaluating Interpretive Field Studies in Information Systems","volume":"23","author":"Klein","year":"1999","journal-title":"MIS Quarterly"},{"key":"2025082211194837700_b49-11_14818_ra_califfsarkersarker","unstructured":"Krueger, A.\n          \u20082010. \u201c6 Ways Technology Is Improving Healthcare,\u201d Business Insider (https:\/\/www.businessinsider.com\/6-ways-technology-is-improving-healthcare-2010-12)."},{"issue":"1","key":"2025082211194837700_b50-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","DOI":"10.1186\/1472-6947-13-88","article-title":"An Investigation of the Effect of Nurses\u2019 Technology Readiness on the Acceptance of Mobile Electronic Medical Record Systems","volume":"13","author":"Kuo","year":"2013","journal-title":"BMC Medical Informatics and Decision Making"},{"issue":"5","key":"2025082211194837700_b51-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"764","DOI":"10.5465\/amj.2005.18803921","article-title":"A Meta-Analytic Test of the Challenge Stressor-Hindrance Stressor Framework: An Explanation for Inconsistent Relationships among Stressors and Performance","volume":"48","author":"LePine","year":"2005","journal-title":"Academy of Management Journal"},{"issue":"3","key":"2025082211194837700_b52-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"461","DOI":"10.2307\/25148692","article-title":"A Multilevel Model of Resistance to Information Technology Implementation","volume":"29","author":"Lapointe","year":"2005","journal-title":"MIS Quarterly"},{"issue":"2","key":"2025082211194837700_b53-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"237","DOI":"10.2307\/20650291","article-title":"A Scientific Basis for Rigor in Information Systems Research","volume":"33","author":"Lee","year":"2009","journal-title":"MIS Quarterly"},{"issue":"8","key":"2025082211194837700_b54-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"1017","DOI":"10.1016\/j.ijnurstu.2011.11.009","article-title":"Job Satisfaction among Hospital Nurses Revisited: A Systematic Review","volume":"49","author":"Lu","year":"2012","journal-title":"International Journal of Nursing Studies"},{"issue":"4","key":"2025082211194837700_b55-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"214","DOI":"10.1053\/jpnu.2002.127573","article-title":"The Relationships Among Turnover Intentions, Professional Commitment, and Job Satisfaction of Hospital Nurses","volume":"18","author":"Lu","year":"2002","journal-title":"Journal of Professional Nursing"},{"issue":"6","key":"2025082211194837700_b56-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"695","DOI":"10.1002\/job.165","article-title":"The Need for and Meaning of Positive Organizational Behavior","volume":"23","author":"Luthans","year":"2002","journal-title":"Journal of Organizational Behavior"},{"issue":"6","key":"2025082211194837700_b57-11_14818_ra_califfsarkersarker","first-page":"335","article-title":"Why Are Nurses Leaving? Findings from an Initial Qualitative Study on Nursing Attrition","volume":"19","author":"MacKusick","year":"2010","journal-title":"MEDSURG Nursing"},{"issue":"6","key":"2025082211194837700_b58-11_14818_ra_califfsarkersarker","article-title":"Techno-Stress: Modern Dilemma In the Nursing Profession?","volume":"8","author":"Mahdian","year":"2017","journal-title":"Pharmacophore"},{"issue":"3","key":"2025082211194837700_b59-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"509","DOI":"10.1080\/10705511.2012.687667","article-title":"Principles and Practice of Structural Equation Modeling by Rex B. Kline","volume":"19","author":"Markus","year":"2012","journal-title":"Structural Equation Modeling: A Multidisciplinary Journal"},{"key":"2025082211194837700_b60-11_14818_ra_califfsarkersarker","first-page":"1351","article-title":"Stress and Behavior in Organizations","volume-title":"Handbook of Industrial and Organizational Psychology","author":"McGrath","year":"1976"},{"issue":"6","key":"2025082211194837700_b61-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"633","DOI":"10.1046\/j.0309-2402.2003.02853.x","article-title":"Workplace Stress in Nursing: A Literature Review","volume":"44","author":"McVicar","year":"2003","journal-title":"Journal of Advanced Nursing"},{"key":"2025082211194837700_b62-11_14818_ra_califfsarkersarker","unstructured":"Miliard, M.\n          \u20082014. \u201cNurses Not Happy with Hospital EHRs,\u201d Healthcare IT News (https:\/\/www.healthcareitnews.com\/news\/nurses-not-happy-hospital-ehrs)."},{"issue":"3","key":"2025082211194837700_b63-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"192","DOI":"10.1287\/isre.2.3.192","article-title":"Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation","volume":"2","author":"Moore","year":"1991","journal-title":"Information Systems Research"},{"key":"2025082211194837700_b64-11_14818_ra_califfsarkersarker","article-title":"EHR Acceptance Factors in Ambulatory Care: A Survey of Physician Perceptions","volume":"7","author":"Morton","year":"2010","journal-title":"Perspectives in Health Information Management"},{"key":"2025082211194837700_b65-11_14818_ra_califfsarkersarker","volume-title":"Qualitative Research in Business and Management","author":"Myers","year":"2008"},{"key":"2025082211194837700_b66-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"97","DOI":"10.1037\/10474-005","article-title":"Health Psychology and Work Stress: A More Positive Approach","volume-title":"Handbook of Occupational Health Psychology","author":"Nelson","year":"2003","edition":"2nd"},{"key":"2025082211194837700_b67-11_14818_ra_califfsarkersarker","first-page":"265","article-title":"Eustress: An Elusive Construct, an Engaging Pursuit","volume-title":"Research in Occupational Stress and Well Being: Vol. 3: Emotional and Physiological Processes and Positive Intervention Strategies","author":"Nelson","year":"2004"},{"issue":"1","key":"2025082211194837700_b68-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"155","DOI":"10.1007\/s11205-010-9662-z","article-title":"The Relationship between Hope, Eustress, Self-Efficacy, and Life Satisfaction among Undergraduates","volume":"101","author":"O\u2019Sullivan","year":"2011","journal-title":"Social Indicators Research"},{"key":"2025082211194837700_b69-11_14818_ra_califfsarkersarker","volume-title":"Qualitative Evaluation and Research Methods","author":"Patton","year":"1990","edition":"2nd"},{"issue":"6","key":"2025082211194837700_b70-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"351","DOI":"10.3928\/01484834-20130520-01","article-title":"Self-Esteem and Self-Efficacy as Predictors of Attrition in Associate Degree Nursing Students","volume":"52","author":"Peterson-Graziose","year":"2013","journal-title":"Journal of Nursing Education"},{"issue":"2","key":"2025082211194837700_b71-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"438","DOI":"10.1037\/0021-9010.92.2.438","article-title":"Differential Challenge Stressor-Hindrance Stressor Relationships with Job Attitudes, Turnover Intentions, Turnover, and Withdrawal Behavior: A Meta-Analysis","volume":"92","author":"Podsakoff","year":"2007","journal-title":"Journal of Applied Psychology"},{"issue":"5","key":"2025082211194837700_b72-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"879","DOI":"10.1037\/0021-9010.88.5.879","article-title":"Common Method Biases In Behavioral Research: A Critical Review of the Literature and Recommended Remedies","volume":"88","author":"Podsakoff","year":"2003","journal-title":"Journal of Applied Psychology"},{"issue":"1","key":"2025082211194837700_b73-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"539","DOI":"10.1146\/annurev-psych-120710-100452","article-title":"Sources of Method Bias in Social Science Research and Recommendations on How to Control It","volume":"63","author":"Podsakoff","year":"2012","journal-title":"Annual Review of Psychology"},{"issue":"4","key":"2025082211194837700_b74-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"417","DOI":"10.1287\/isre.1070.0165","article-title":"The Consequences of Technostress for End Users in Organizations: Conceptual Development and Empirical Validation","volume":"19","author":"Ragu-Nathan","year":"2008","journal-title":"Information Systems Research"},{"issue":"1","key":"2025082211194837700_b75-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"18","DOI":"10.1145\/2436239.2436242","article-title":"On the Biology of Technostress: Literature Review and Research Agenda","volume":"44","author":"Riedl","year":"2012","journal-title":"The Data Base for Advances in Information Systems"},{"issue":"3","key":"2025082211194837700_b76-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"iii","DOI":"10.2307\/41703474","article-title":"Riding the Wave: Past Trends and Future Directions for Health IT Research","volume":"36","author":"Romanow","year":"2012","journal-title":"MIS Quarterly"},{"issue":"2","key":"2025082211194837700_b77-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"161","DOI":"10.1097\/00044067-200604000-00011","article-title":"Defining and Addressing Moral Distress: Tools for Critical Care Nursing Leaders","volume":"17","author":"Rushton","year":"2006","journal-title":"AACN Advanced Critical Care"},{"issue":"3","key":"2025082211194837700_b78-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"440","DOI":"10.1287\/isre.1090.0241","article-title":"Exploring Agility in Distributed Information Systems Development (ISD) Teams: An Interpretive Study in an Offshoring Context","volume":"20","author":"Sarker","year":"2009","journal-title":"Information Systems Research"},{"issue":"2","key":"2025082211194837700_b79-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"209","DOI":"10.1057\/ejis.2010.20","article-title":"The Impact of the Nature of Globally Distributed Work Arrangement on Work\u2013Life Conflict and Valence: The Indian GSD Professionals Perspective","volume":"19","author":"Sarker","year":"2010","journal-title":"European Journal of Information Systems"},{"issue":"4","key":"2025082211194837700_b80-11_14818_ra_califfsarkersarker","first-page":"iii","article-title":"Guest Editorial: Qualitative Studies in Information Systems: A Critical Review of Some Guiding Principles","volume":"37","author":"Sarker","year":"2013","journal-title":"MIS Quarterly"},{"key":"2025082211194837700_b81-11_14818_ra_califfsarkersarker","volume-title":"Stress Without Distress","author":"Selye","year":"1974"},{"key":"2025082211194837700_b82-11_14818_ra_califfsarkersarker","volume-title":"Strategic Management of Technostress in an Information Society","author":"Sethi","year":"1987"},{"issue":"4","key":"2025082211194837700_b83-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"7","DOI":"10.1097\/00004010-200110000-00002","article-title":"Eustress at Work: The Relationship Between Hope and Health in Hospital Nurses","volume":"26","author":"Simmons","year":"2001","journal-title":"Health Care Management Review"},{"key":"2025082211194837700_b84-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"40","DOI":"10.4135\/9781446212752.n4","article-title":"Eustress at Work: Extending the Holistic Stress Model","volume-title":"Positive Organizational Behavior","author":"Simmons","year":"2007"},{"issue":"2","key":"2025082211194837700_b85-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"367","DOI":"10.25300\/MISQ\/2015\/39.2.05","article-title":"Coping with Information Technology: Mixed Emotions, Vacillation, and Nonconforming Use Patterns","volume":"39","author":"Stein","year":"2015","journal-title":"MIS Quarterly"},{"issue":"2","key":"2025082211194837700_b86-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"160","DOI":"10.1287\/orsc.9.2.160","article-title":"Knowledge Worker Communications and Recipient Availability: Toward a Task Closure Explanation of Media Choice","volume":"9","author":"Straub","year":"1998","journal-title":"Organization Science"},{"issue":"2","key":"2025082211194837700_b87-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"53","DOI":"10.17705\/1jais.00353","article-title":"A Theory of Organization-EHR Affordance Actualization","volume":"15","author":"Strong","year":"2014","journal-title":"Journal of the Association for Information Systems"},{"key":"2025082211194837700_b88-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"123","DOI":"10.4337\/9781785366284.00017","article-title":"On the Use of Meta-Theory in Grounded Investigations: In Principal and Practice in Hospitality and Tourism Research","volume-title":"Handbook of Research Methods for Tourism and Hospitality Management","author":"Stumpf","year":"2018"},{"issue":"2","key":"2025082211194837700_b89-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"253","DOI":"10.1007\/s10862-012-9276-7","article-title":"Investigating the Factor Structure of the Kessler Psychological Distress Scale in Community and Clinical Samples of the Australian Population","volume":"34","author":"Sunderland","year":"2012","journal-title":"Journal of Psychopathology and Behavioral Assessment"},{"issue":"12","key":"2025082211194837700_b90-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"1905","DOI":"10.1016\/S0277-9536(98)00333-5","article-title":"Review of Nursing Turnover Research, 1977-1996","volume":"47","author":"Tai","year":"1998","journal-title":"Social Science & Medicine"},{"key":"2025082211194837700_b91-11_14818_ra_califfsarkersarker","volume-title":"Mixed Methodology: Combining Qualitative and Quantitative Approaches","author":"Tashakkori","year":"1998"},{"issue":"1","key":"2025082211194837700_b92-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"6","DOI":"10.1111\/isj.12169","article-title":"The Technostress Trifecta\u2014Techno Eustress, Techno Distress, and Design: Theoretical Directions and an Agenda for Research","volume":"29","author":"Tarafdar","year":"2017","journal-title":"Information Systems Journal"},{"issue":"3","key":"2025082211194837700_b93-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"269","DOI":"10.1111\/isj.12015","article-title":"The Dark Side of Information Technology Use","volume":"23","author":"Tarafdar","year":"2013","journal-title":"Information Systems Journal"},{"issue":"1","key":"2025082211194837700_b94-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"301","DOI":"10.2753\/MIS0742-1222240109","article-title":"The Impact of Technostress on Role Stress and Productivity","volume":"24","author":"Tarafdar","year":"2007","journal-title":"Journal of Management Information Systems"},{"issue":"3","key":"2025082211194837700_b95-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"303","DOI":"10.2753\/MIS0742-1222270311","article-title":"Impact of Technostress on End-User Satisfaction and Performance","volume":"27","author":"Tarafdar","year":"2010","journal-title":"Journal of Management Information Systems"},{"issue":"9","key":"2025082211194837700_b96-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"113","DOI":"10.1145\/1995376.1995403","article-title":"Crossing to the Dark Side: Examining Creators, Outcomes, and Inhibitors of Technostress","volume":"54","author":"Tarafdar","year":"2011","journal-title":"Communications of the ACM"},{"issue":"4","key":"2025082211194837700_b97-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"77","DOI":"10.1145\/1053291.1053323","article-title":"Computer-Related Technostress in China","volume":"48","author":"Tu","year":"2005","journal-title":"Communications of the ACM"},{"issue":"3","key":"2025082211194837700_b98-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"392","DOI":"10.1136\/amiajnl-2011-000432","article-title":"Health Information Exchange Technology on the Front Lines of Healthcare: Workflow Factors and Patterns of Use","volume":"19","author":"Unertl","year":"2012","journal-title":"Journal of the American Medical Informatics Association"},{"issue":"8","key":"2025082211194837700_b99-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"1002","DOI":"10.1111\/j.1365-2834.2009.01028.x","article-title":"Hospital Nurses\u2019 Job Satisfaction: A Literature Review","volume":"17","author":"Utriainen","year":"2009","journal-title":"Journal of Nursing Management"},{"issue":"1","key":"2025082211194837700_b100-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"21","DOI":"10.25300\/MISQ\/2013\/37.1.02","article-title":"Bridging the Qualitative\u2013Quantitative Divide: Guidelines for Conducting Mixed Methods Research in Information Systems","volume":"37","author":"Venkatesh","year":"2013","journal-title":"MIS Quarterly"},{"issue":"7","key":"2025082211194837700_b101-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"435","DOI":"10.17705\/1jais.00433","article-title":"Guidelines for Conducting Mixed-Methods Research: An Extension and Illustration","volume":"17","author":"Venkatesh","year":"2016","journal-title":"Journal of the Association for Information Systems"},{"issue":"2","key":"2025082211194837700_b102-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"74","DOI":"10.1057\/ejis.1995.9","article-title":"Interpretive Case Studies in IS Research: Nature and Method","volume":"4","author":"Walsham","year":"1995","journal-title":"European Journal of Information Systems"},{"issue":"3","key":"2025082211194837700_b103-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"320","DOI":"10.1057\/palgrave.ejis.3000589","article-title":"Doing Interpretive Research","volume":"15","author":"Walsham","year":"2006","journal-title":"European Journal of Information Systems"},{"issue":"1","key":"2025082211194837700_b104-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"39","DOI":"10.2307\/249409","article-title":"GIS for District-Level Administration in India: Problems and Opportunities","volume":"23","author":"Walsham","year":"1999","journal-title":"MIS Quarterly"},{"issue":"6","key":"2025082211194837700_b105-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"1063","DOI":"10.1037\/0022-3514.54.6.1063","article-title":"Development and Validation of Brief Measures of Positive and Negative Affect: The PANAS Scales","volume":"54","author":"Watson","year":"1988","journal-title":"Journal of Personality and Social Psychology"},{"issue":"2","key":"2025082211194837700_b106-11_14818_ra_califfsarkersarker","article-title":"The Critical Nature of Early Nursing Involvement for Introducing New Technologies","volume":"14","author":"Weckman","year":"2009","journal-title":"Online Journal of Issues in Nursing"},{"issue":"6","key":"2025082211194837700_b107-11_14818_ra_califfsarkersarker","doi-asserted-by":"crossref","first-page":"1162","DOI":"10.1111\/j.1365-2648.1994.tb01200.x","article-title":"Professional Uncertainty: Nurses in the Technologically Intense Arena","volume":"19","author":"Wichowski","year":"1994","journal-title":"Journal of Advanced Nursing"},{"key":"2025082211194837700_b108-11_14818_ra_califfsarkersarker","unstructured":"World Health Organization (WHO)\n          . 2010. \u201cIncreasing Complexity of Medical Technology and Consequences for Training and Outcome of Care,\u201d Background Paper 4, August 2010, World Health Organization (https:\/\/apps.who.int\/\/iris\/handle\/10665\/70455)."}],"container-title":["MIS Quarterly"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/misq.umn.edu\/misq\/article-pdf\/44\/2\/809\/1848\/11_14818_ra_califfsarkersarker.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"syndication"},{"URL":"https:\/\/misq.umn.edu\/misq\/article-pdf\/44\/2\/809\/1848\/11_14818_ra_califfsarkersarker.pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,8,22]],"date-time":"2025-08-22T15:20:05Z","timestamp":1755876005000},"score":1,"resource":{"primary":{"URL":"https:\/\/misq.umn.edu\/misq\/article\/44\/2\/809\/430\/The-Bright-and-Dark-Sides-of-Technostress-A-Mixed"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,6,1]]},"references-count":108,"journal-issue":{"issue":"2","published-online":{"date-parts":[[2020,6,1]]},"published-print":{"date-parts":[[2020,6,1]]}},"URL":"https:\/\/doi.org\/10.25300\/misq\/2020\/14818","relation":{},"ISSN":["0276-7783","2162-9730"],"issn-type":[{"value":"0276-7783","type":"print"},{"value":"2162-9730","type":"electronic"}],"subject":[],"published":{"date-parts":[[2020,6,1]]}}}