{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,11]],"date-time":"2026-07-11T01:37:47Z","timestamp":1783733867617,"version":"3.55.0"},"reference-count":63,"publisher":"MIS Quarterly","issue":"3","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2023,9,1]]},"abstract":"<jats:p>We collaborated with a leading fast-moving consumer goods (FMCG) manufacturer to investigate how intelligent image processing (IIP)-based shelf monitoring aids manufacturers\u2019 shelf management by using data from a quasi-experiment and a field experiment. We discovered that such artificial intelligence (AI) assistance significantly and consistently improves product sales. Several underlying mechanisms were revealed by our quantitative and qualitative analysis. First, retailers are more likely to comply due to the greater monitoring effectiveness enabled by AI assistance. Second, the positive effect of IIP-based shelf monitoring partially persists after it is terminated, implying that human learning takes place. Third, the value of IIP-based shelf monitoring can be attributed to independent retailers rather than chain retailers. Since the degree of contract heterogeneity is the major difference between these retailers in terms of monitoring, this finding further suggests that AI is relatively more scalable when coping with more heterogeneous instances. Apart from these great benefits, we demonstrate the low marginal costs of implementing IIP-powered shelf monitoring, which indicates its long-term applicability and potential to generate incremental value. Our research contributes to several literature streams and provides managerial insights for practitioners who consider AI-assisted operational models.<\/jats:p>","DOI":"10.25300\/misq\/2022\/16813","type":"journal-article","created":{"date-parts":[[2023,9,29]],"date-time":"2023-09-29T17:14:55Z","timestamp":1696007695000},"page":"1045-1072","source":"Crossref","is-referenced-by-count":38,"title":["Let Artificial Intelligence Be Your Shelf Watchdog: The Impact of Intelligent Image Processing-Powered Shelf Monitoring on Product Sales"],"prefix":"10.25300","volume":"47","author":[{"given":"Yipu","family":"Deng","sequence":"first","affiliation":[{"name":"HKU Business School, University of Hong Kong, Hong Kong, China"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Jinyang","family":"Zheng","sequence":"additional","affiliation":[{"name":"Krannert School of Management, Purdue University, Lafayette, IN, U.S.A."}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Liqiang","family":"Huang","sequence":"additional","affiliation":[{"name":"School of Management, Zhejiang University and Center for Research on Zhejiang Digital Development and Governance, Hangzhou, China"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Karthik","family":"Kannan","sequence":"additional","affiliation":[{"name":"Eller College of Management, University of Arizona, Tempe, AZ, U.S.A."}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"10933","published-online":{"date-parts":[[2023,9,1]]},"reference":[{"issue":"10","key":"2025082212312933900_b1-05_ra_10_25300_misq_2022_16813","doi-asserted-by":"publisher","first-page":"3003","DOI":"10.1257\/aer.104.10.3003","article-title":"The short-run and long-run effects of behavioral interventions: Experimental evidence from energy conservation","volume":"104","author":"Allcott","year":"2014","journal-title":"American Economic Review"},{"issue":"2","key":"2025082212312933900_b2-05_ra_10_25300_misq_2022_16813","doi-asserted-by":"publisher","first-page":"648","DOI":"10.1016\/j.ejor.2006.05.008","article-title":"Shelf-space allocation of national and private brands","volume":"180","author":"Amrouche","year":"2007","journal-title":"European Journal of Operational Research"},{"issue":"1","key":"2025082212312933900_b3-05_ra_10_25300_misq_2022_16813","doi-asserted-by":"publisher","first-page":"13","DOI":"10.1287\/opre.22.1.13","article-title":"A mathematical model for simultaneously determining the optimal brand-collection and display-area allocation","volume":"22","author":"Anderson","year":"1974","journal-title":"Operations Research"},{"issue":"1","key":"2025082212312933900_b4-05_ra_10_25300_misq_2022_16813","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1086\/344122","article-title":"Outsourcing at will: The contribution of unjust dismissal doctrine to the growth of employment outsourcing","volume":"21","author":"Autor","year":"2003","journal-title":"Journal of Labor Economics"},{"issue":"1","key":"2025082212312933900_b5-05_ra_10_25300_misq_2022_16813","doi-asserted-by":"publisher","first-page":"92","DOI":"10.1287\/mnsc.2013.1755","article-title":"Matthew: Effect or fable?","volume":"60","author":"Azoulay","year":"2014","journal-title":"Management Science"},{"issue":"1","key":"2025082212312933900_b6-05_ra_10_25300_misq_2022_16813","doi-asserted-by":"publisher","first-page":"9","DOI":"10.1016\/j.artmed.2012.12.003","article-title":"Artificial intelligence framework for simulating clinical decision-making: A Markov decision process approach","volume":"57","author":"Bennett","year":"2013","journal-title":"Artificial Intelligence in Medicine"},{"issue":"1","key":"2025082212312933900_b7-05_ra_10_25300_misq_2022_16813","doi-asserted-by":"publisher","first-page":"249","DOI":"10.1162\/003355304772839588","article-title":"How much should we trust differences-in-differences estimates?","volume":"119","author":"Bertrand","year":"2004","journal-title":"The Quarterly Journal of Economics"},{"issue":"1","key":"2025082212312933900_b8-05_ra_10_25300_misq_2022_16813","first-page":"65","article-title":"Logistics paradigms: the impact of information technology","volume":"16","author":"Bowersox","year":"1995","journal-title":"Journal of Business Logistics"},{"key":"2025082212312933900_b9-05_ra_10_25300_misq_2022_16813","unstructured":"Brinkhoff, A., & Gro\u00dfpietsch, J. 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