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To address this question, we collected data from a large review platform that enables the identification of reviewers\u2019 spatial and temporal distance. The negativity of an experience was operationalized via review text sentiment. We introduced spatial and temporal distance as moderators between sentiment negativity and ratings and found a negative moderation by spatial distance and a positive moderation by temporal distance. Our findings indicate that the relationship between sentiment negativity and rating grows stronger under spatial distance and gets weaker under temporal distance. Text mining confirmed self-distancing as the driver behind the spatial moderation and construal levels as the driver behind the temporal moderation. We attribute the asymmetric moderations to differences in the tangibility of spatial distance (more tangible) and temporal distance (less tangible). These results improve our understanding of reviewing behavior and can help platforms de-bias ratings.<\/jats:p>","DOI":"10.25300\/misq\/2022\/17037","type":"journal-article","created":{"date-parts":[[2024,1,22]],"date-time":"2024-01-22T15:22:10Z","timestamp":1705936930000},"page":"1709-1726","source":"Crossref","is-referenced-by-count":12,"title":["Reviewing from a Distance: Uncovering Asymmetric Moderations of Spatial and Temporal Distance between Sentiment Negativity and Rating"],"prefix":"10.25300","volume":"47","author":[{"given":"J\u00fcrgen","family":"Neumann","sequence":"first","affiliation":[{"name":"Faculty of Business Administration and Economics, Paderborn University Paderborn, Germany"}]},{"given":"Dominik","family":"Gutt","sequence":"additional","affiliation":[{"name":"Rotterdam School of Management, Erasmus University Rotterdam Rotterdam, The Netherlands"}]},{"given":"Dennis","family":"Kundisch","sequence":"additional","affiliation":[{"name":"Faculty of Business Administration and Economics, Paderborn University Paderborn, Germany"}]}],"member":"10933","published-online":{"date-parts":[[2023,12,1]]},"reference":[{"key":"2025082212312309300_b1-14_rn_10_25300_misq_2022_17037","doi-asserted-by":"publisher","first-page":"139","DOI":"10.1016\/B978-0-12-816660-4.00007-6","article-title":"A \u201crosy view\u201d of the past: Positive memory biases","volume-title":"Cognitive biases in health and psychiatric disorders","author":"Adler","year":"2020"},{"issue":"8","key":"2025082212312309300_b2-14_rn_10_25300_misq_2022_17037","doi-asserted-by":"publisher","first-page":"1485","DOI":"10.1287\/mnsc.1110.1370","article-title":"Deriving the pricing power of product features by mining consumer reviews","volume":"57","author":"Archak","year":"2011","journal-title":"Management Science"},{"issue":"1","key":"2025082212312309300_b3-14_rn_10_25300_misq_2022_17037","doi-asserted-by":"publisher","first-page":"85","DOI":"10.1037\/0022-0663.71.1.85","article-title":"Attribution, affect, and college exam performance","volume":"71","author":"Arkin","year":"1979","journal-title":"Journal of Educational Psychology"},{"issue":"3","key":"2025082212312309300_b4-14_rn_10_25300_misq_2022_17037","doi-asserted-by":"publisher","first-page":"297","DOI":"10.1509\/jmr.14.0380","article-title":"The effect of electronic word of mouth on sales: A meta-analytic review of platform, product, and metric factors","volume":"53","author":"Babi\u0107 Rosario","year":"2016","journal-title":"Journal of Marketing Research"},{"key":"2025082212312309300_b5-14_rn_10_25300_misq_2022_17037","article-title":"Natural language processing with Python: Analyzing text with the natural language toolkit","author":"Bird","year":"2009","journal-title":"O\u2019Reilly Media"},{"key":"2025082212312309300_b6-14_rn_10_25300_misq_2022_17037","doi-asserted-by":"publisher","DOI":"10.1007\/978-1-4684-8956-9_4","article-title":"Self-esteem and self-serving biases in reactions to positive and negative events: An integrative review","volume-title":"Self-esteem","author":"Blaine","year":"1993"},{"issue":"2","key":"2025082212312309300_b7-14_rn_10_25300_misq_2022_17037","doi-asserted-by":"publisher","first-page":"265","DOI":"10.1287\/mnsc.1120.1609","article-title":"Engineering trust: Reciprocity in the production of reputation information","volume":"59","author":"Bolton","year":"2013","journal-title":"Management Science"},{"issue":"3","key":"2025082212312309300_b8-14_rn_10_25300_misq_2022_17037","doi-asserted-by":"publisher","first-page":"445","DOI":"10.1037\/0022-3514.55.3.445","article-title":"Self-esteem and direct versus indirect forms of self-enhancement","volume":"55","author":"Brown","year":"1988","journal-title":"Journal of Personality and Social Psychology"},{"issue":"2","key":"2025082212312309300_b9-14_rn_10_25300_misq_2022_17037","doi-asserted-by":"publisher","first-page":"144","DOI":"10.1016\/j.hrmr.2009.06.003","article-title":"Words versus numbers: A theoretical exploration of giving and receiving narrative comments in performance appraisal","volume":"20","author":"Brutus","year":"2010","journal-title":"Human Resource Management Review"},{"issue":"3","key":"2025082212312309300_b10-14_rn_10_25300_misq_2022_17037","doi-asserted-by":"publisher","first-page":"904","DOI":"10.3758\/s13428-013-0403-5","article-title":"Concreteness ratings for 40 thousand generally known English word lemmas","volume":"46","author":"Brysbaert","year":"2014","journal-title":"Behavior Research Methods"},{"issue":"6","key":"2025082212312309300_b11-14_rn_10_25300_misq_2022_17037","doi-asserted-by":"publisher","first-page":"6","DOI":"10.1002\/pfi.21920","article-title":"Evidence-based survey design: Ceiling effects associated with response scales","volume":"59","author":"Chyung","year":"2020","journal-title":"Performance Improvement"},{"key":"2025082212312309300_b12-14_rn_10_25300_misq_2022_17037","unstructured":"Correia, S.\n           (2019). 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