{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,4]],"date-time":"2026-05-04T17:37:08Z","timestamp":1777916228085,"version":"3.51.4"},"reference-count":96,"publisher":"MIS Quarterly","issue":"1","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2023,3,1]]},"abstract":"<jats:p>The COVID-19 pandemic has underscored the urgent need for healthcare entities to develop resilient strategies to cope with disruptions caused by the pandemic. This study focuses on the digital resilience of certified physicians who adopted an online healthcare community (OHC) to acquire patients and conduct telemedicine services during the pandemic. We synthesize the resilience literature and identify two effects of digital resilience\u2014the resistance effect and the recovery effect. We use a proprietary dataset that matches online and offline data sources to study the digital resilience of physicians. A difference-in-differences (DID) analysis shows that physicians who adopted an OHC had strong resistance and recovery effects during the pandemic. Remarkably, after the COVID-19 outbreak, these physicians had 35.0% less reduction in medical consultations in the immediate period and 31.0% more bounce-back in the subsequent period as compared to physicians who did not adopt the OHC. We further analyze the sources of physicians\u2019 digital resilience by distinguishing between new and existing patients from both online and offline channels. Our subgroup analysis shows that, in general, digital resilience is more pronounced when physicians have a higher online reputation rating or have more positive interactions with patients on the OHC platform, providing further support for the mechanisms underlying digital resilience. Our research has significant theoretical and managerial implications beyond the context of the pandemic.<\/jats:p>","DOI":"10.25300\/misq\/2022\/17248","type":"journal-article","created":{"date-parts":[[2023,5,4]],"date-time":"2023-05-04T16:58:03Z","timestamp":1683219483000},"page":"391-422","source":"Crossref","is-referenced-by-count":64,"title":["Understanding the Digital Resilience of Physicians during the COVID-19 Pandemic: An Empirical Study"],"prefix":"10.25300","volume":"47","author":[{"given":"Yinghao","family":"Liu","sequence":"first","affiliation":[{"name":"SILC Business School, Shanghai University, Shanghai, China"}]},{"given":"Xin","family":"Xu","sequence":"additional","affiliation":[{"name":"Faculty of Business, The Hong Kong Polytechnic University Kowloon, Hong Kong SAR, China"}]},{"given":"Yong","family":"Jin","sequence":"additional","affiliation":[{"name":"Faculty of Business, The Hong Kong Polytechnic University Kowloon, Hong Kong SAR, China"}]},{"given":"Honglin","family":"Deng","sequence":"additional","affiliation":[{"name":"Advanced Institute of Business, Tongji University Shanghai, China"}]}],"member":"10933","published-online":{"date-parts":[[2023,3,1]]},"reference":[{"issue":"3","key":"2025082212291514700_b1-14_si_10_25300_misq_2022_17248","doi-asserted-by":"publisher","first-page":"497","DOI":"10.1086\/383100","article-title":"Women, war, and wages: The effect of female labor supply on the wage structure at midcentury","volume":"112","author":"Acemoglu","year":"2004","journal-title":"Journal of Political Economy"},{"issue":"3","key":"2025082212291514700_b2-14_si_10_25300_misq_2022_17248","doi-asserted-by":"publisher","first-page":"264","DOI":"10.1108\/17595901011080869","article-title":"Resilience strategies of healthcare facilities: present and future","volume":"1","author":"Achour","year":"2010","journal-title":"International Journal of Disaster Resilience in the Built Environment"},{"issue":"2","key":"2025082212291514700_b3-14_si_10_25300_misq_2022_17248","doi-asserted-by":"publisher","first-page":"313","DOI":"10.1111\/peps.12054","article-title":"Star performers in twenty-first century organizations","volume":"67","author":"Aguinis","year":"2014","journal-title":"Personnel Psychology"},{"key":"2025082212291514700_b4-14_si_10_25300_misq_2022_17248","doi-asserted-by":"publisher","first-page":"111","DOI":"10.1016\/j.jom.2014.11.002","article-title":"Firm\u2019s resilience to supply chain disruptions: Scale development and empirical examination","volume":"33","author":"Ambulkar","year":"2015","journal-title":"Journal of Operations Management"},{"issue":"12","key":"2025082212291514700_b5-14_si_10_25300_misq_2022_17248","doi-asserted-by":"publisher","first-page":"2178","DOI":"10.1111\/poms.12236","article-title":"Life is all about timing: An examination of differences in treatment quality for trauma patients based on hospital arrival time","volume":"23","author":"Anderson","year":"2014","journal-title":"Production and Operations Management"},{"issue":"6","key":"2025082212291514700_b6-14_si_10_25300_misq_2022_17248","doi-asserted-by":"publisher","first-page":"583","DOI":"10.1111\/j.1937-5956.2009.01031.x","article-title":"Co-opetition and investment for supply-chain resilience","volume":"18","author":"Bakshi","year":"2009","journal-title":"Production and Operations Management"},{"issue":"4","key":"2025082212291514700_b7-14_si_10_25300_misq_2022_17248","doi-asserted-by":"publisher","first-page":"704","DOI":"10.1287\/isre.2016.0648","article-title":"Creating value in online communities: The sociomaterial configuring of strategy, platform, and stakeholder engagement","volume":"27","author":"Barrett","year":"2016","journal-title":"Information Systems Research"},{"issue":"6","key":"2025082212291514700_b8-14_si_10_25300_misq_2022_17248","doi-asserted-by":"publisher","first-page":"2326","DOI":"10.1287\/mnsc.2019.3325","article-title":"Should hospitals keep their patients longer? 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