{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,16]],"date-time":"2026-04-16T06:43:22Z","timestamp":1776321802661,"version":"3.50.1"},"reference-count":71,"publisher":"MIS Quarterly","issue":"1","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2023,3,1]]},"abstract":"<jats:p>The COVID-19 pandemic forced organizations, including higher education institutions, to rapidly adjust their operations. In the face of the pandemic, most higher education institutions shut down their campuses and transitioned to emergency remote teaching mode. This study examines digital resilience in higher education institutions through the conceptual lens of disaster response management, by assessing the role played by the centralized governance of information technology (IT) investments. We posit that centralized IT helps organizations maintain customer satisfaction with services during a crisis (e.g., student satisfaction with classes during COVID-19) by facilitating the organization-wide transition to an emergency operational mode and supporting its service operations. Consolidating data on IT investment, governance, and course evaluations from 463 U.S. higher education institutions from 2017-2020, we show that centralized IT helped organizations adapt better to the pandemic in terms of maintaining student satisfaction. Moreover, we found that centralized IT investments geared toward facilitating organizational coordination and providing instructional and technical support played a pivotal role in enabling ERT and improving student ratings during the crisis. These results are corroborated by interviews with CIOs of U.S. higher education institutions. Additional analyses also suggest that the effectiveness of centralized IT governance is contingent upon organizational size, dissimilarity of local units, and the strategic role of the CIO. We also discuss theoretical extensions toward digital resilience as well as practical implications.<\/jats:p>","DOI":"10.25300\/misq\/2022\/17265","type":"journal-article","created":{"date-parts":[[2023,5,4]],"date-time":"2023-05-04T16:58:03Z","timestamp":1683219483000},"page":"451-482","source":"Crossref","is-referenced-by-count":39,"title":["The Value of Centralized IT in Building Resilience During Crises: Evidence from U.S. Higher Education\u2019s Transition to Emergency Remote Teaching"],"prefix":"10.25300","volume":"47","author":[{"given":"Jiyong","family":"Park","sequence":"first","affiliation":[{"name":"Bryan School of Business and Economics, University of North Carolina at Greensboro Greensboro, NC, U.S.A."}]},{"given":"Yoonseock","family":"Son","sequence":"additional","affiliation":[{"name":"Mendoza College of Business, University of Notre Dame Notre Dame, IN, U.S.A."}]},{"given":"Corey M.","family":"Angst","sequence":"additional","affiliation":[{"name":"Mendoza College of Business, University of Notre Dame Notre Dame, IN, U.S.A."}]}],"member":"10933","published-online":{"date-parts":[[2023,3,1]]},"reference":[{"issue":"1","key":"2025082212304858800_b1-16_si_10_25300_misq_2022_17265","doi-asserted-by":"publisher","first-page":"113","DOI":"10.1257\/000282803321455188","article-title":"The economic costs of conflict: A case study of the Basque country","volume":"93","author":"Abadie","year":"2003","journal-title":"American Economic Review"},{"issue":"490","key":"2025082212304858800_b2-16_si_10_25300_misq_2022_17265","doi-asserted-by":"publisher","first-page":"493","DOI":"10.1198\/jasa.2009.ap08746","article-title":"Synthetic control methods for comparative case studies: Estimating the effect of California\u2019s tobacco control program","volume":"105","author":"Abadie","year":"2010","journal-title":"Journal of the American Statistical Association"},{"issue":"4","key":"2025082212304858800_b3-16_si_10_25300_misq_2022_17265","doi-asserted-by":"publisher","first-page":"1490","DOI":"10.1287\/isre.2021.1016","article-title":"Call for papers\u2014Special issue of information systems research: Unleashing the power of information technology for strategic management of disasters","volume":"32","author":"Abbasi","year":"2021","journal-title":"Information Systems Research"},{"issue":"3","key":"2025082212304858800_b4-16_si_10_25300_misq_2022_17265","doi-asserted-by":"publisher","first-page":"188","DOI":"10.1177\/0273475317735654","article-title":"Is RateMyProfessors.com unbiased? 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