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Yet previous attempts at social listening in healthcare have yielded mixed results, largely because they have failed to incorporate sufficient context to understand the communications they seek to analyze. Guided by activity theory to design HealthSense, we propose a platform for efficiently sensing and gathering data across the web for real-time analysis to support public health outcomes. HealthSense couples theory-guided content analysis and graph propagation with graph neural networks (GNNs) to assess the relevance and credibility of information, as well as intelligently navigate the complex online channel landscape, leading to significant improvements over existing social listening tools. We demonstrate the value of our artifact in gathering information to support two exemplar public health tasks: (1) performing postmarket drug surveillance for adverse reactions and (2) addressing the opioid crisis by monitoring for potent synthetic opioids released into communities. Our results across data, user, and event experiments show that effective design artifacts can enable better outcomes across both automated and human decision-making contexts, making social listening for public health possible, practical, and valuable. Through our design process, we extend activity theory to address the complexities of modern online communication platforms, where information resides not only in the collection of individual communication activities but also in the complex network of interactions among them.<\/jats:p>","DOI":"10.25300\/misq\/2023\/17381","type":"journal-article","created":{"date-parts":[[2024,9,7]],"date-time":"2024-09-07T18:03:42Z","timestamp":1725732222000},"page":"899-930","source":"Crossref","is-referenced-by-count":10,"title":["Timely, Granular, and Actionable: Designing a Social Listening Platform for Public Health 3.0"],"prefix":"10.25300","volume":"48","author":[{"given":"Brent","family":"Kitchens","sequence":"first","affiliation":[{"name":"McIntire School of Commerce, University of Virginia Charlottesville, VA, U.S.A."}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jennifer L.","family":"Claggett","sequence":"additional","affiliation":[{"name":"School of Business, Wake Forest University, Winston-Salem, NC, U.S.A."}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Ahmed","family":"Abbasi","sequence":"additional","affiliation":[{"name":"Mendoza College of Business, University of Notre Dame South Bend, IN, U.S.A."}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"10933","published-online":{"date-parts":[[2024,9,1]]},"reference":[{"issue":"4","key":"2025082212343966100_b1-03_ra_10_25300_misq_2023_17381","doi-asserted-by":"publisher","DOI":"10.1145\/2382438.2382441","article-title":"Detecting fake medical web sites using recursive trust labeling","volume":"30","author":"Abbasi","year":"2012","journal-title":"ACM Transactions on Information Systems"},{"issue":"2","key":"2025082212343966100_b2-03_ra_10_25300_misq_2023_17381","doi-asserted-by":"publisher","first-page":"427","DOI":"10.25300\/MISQ\/2018\/13239","article-title":"Text analytics to support sense-making in social media: A language-action perspective","volume":"42","author":"Abbasi","year":"2018","journal-title":"MIS Quarterly"},{"issue":"3","key":"2025082212343966100_b3-03_ra_10_25300_misq_2023_17381","doi-asserted-by":"publisher","first-page":"612","DOI":"10.1287\/isre.2017.0768","article-title":"The impact of user personality traits on word of mouth: Text-mining social media platforms","volume":"29","author":"Adamopoulos","year":"2018","journal-title":"Information Systems Research"},{"issue":"2","key":"2025082212343966100_b4-03_ra_10_25300_misq_2023_17381","first-page":"74","article-title":"Signal fusion for social media analysis of adverse drug events","volume":"29","author":"Adjeroh","year":"2014","journal-title":"IEEE Intelligent Sys"},{"key":"2025082212343966100_b5-03_ra_10_25300_misq_2023_17381","doi-asserted-by":"publisher","DOI":"10.1145\/371920.371955","article-title":"Intelligent crawling on the World Wide Web with arbitrary predicates","author":"Aggarwal","year":"2001"},{"issue":"3","key":"2025082212343966100_b6-03_ra_10_25300_misq_2023_17381","doi-asserted-by":"publisher","first-page":"835","DOI":"10.25300\/MISQ\/2013\/37.3.08","article-title":"How should technology-mediated organizational change be explained? 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