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We propose that while EHR adoption reduces the likelihood of claim denials by improving the accuracy and completeness of information processing, it can also increase claim denials if EHR applications are sourced from multiple vendors within a hospital or different vendors across hospitals. Using a large-scale dataset of claim records from the state of Maryland from 2012-2016, we found that the greater the EHR adoption by care providers, the less likely a claim is denied. In addition, our findings suggest that EHRs are more effective in preventing denials when a hospital sources EHR applications from a single vendor and when a group of hospitals in the same health system sources EHRs from the same vendor. Additionally, we observed a decrease in claim denials when physicians previously worked in hospitals utilizing EHR applications from the same vendor. This study provides significant theoretical insights into the information systems literature on HIT and offers practical implications for healthcare providers by uncovering the multifaceted roles of EHRs in information processing and compliance.<\/jats:p>","DOI":"10.25300\/misq\/2024\/17469","type":"journal-article","created":{"date-parts":[[2024,9,11]],"date-time":"2024-09-11T18:32:34Z","timestamp":1726079554000},"page":"1169-1184","source":"Crossref","is-referenced-by-count":0,"title":["The Interplay Between Healthcare Information Technologies and Denied Claims"],"prefix":"10.25300","volume":"49","author":[{"given":"Sezgin","family":"Ayabakan","sequence":"first","affiliation":[{"name":"Management Information Systems Department, Fox School of Business, Temple University Philadelphia, PA, U.S.A"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Hilal","family":"Atasoy","sequence":"additional","affiliation":[{"name":"Accounting and Information Systems Department, Rutgers Business School, Rutgers University New Brunswick, NJ, U.S.A"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Min-Seok","family":"Pang","sequence":"additional","affiliation":[{"name":"Department of Operations and Information Management, Wisconsin School of Business, University of Wisconsin-Madison Madison, WI, U.S.A"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"10933","published-online":{"date-parts":[[2025,9,1]]},"reference":[{"issue":"2","key":"2025090211541712500_b1-12_rn_10_25300_misq_2024_17469","doi-asserted-by":"publisher","first-page":"341","DOI":"10.1287\/isre.2017.0745","article-title":"Reducing Medicare spending through electronic health information exchange: The role of incentives and exchange maturity","volume":"29","author":"Adjerid","year":"2018","journal-title":"Information Systems Research"},{"key":"2025090211541712500_b2-12_rn_10_25300_misq_2024_17469","unstructured":"Advisory Board\n          . 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