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We found that public contestation over competing societal values, including public health, individual rights, and social justice, influenced how contact tracing systems were adopted and redesigned. Through the (re)design and adoption actions, symbolic and social boundaries were demarcated and contested. Our study illustrates the critical role of news media in counteracting the consequences of IS design and adoption decisions that limit access to resources for marginalized social groups.<\/jats:p>","DOI":"10.25300\/misq\/2024\/18313","type":"journal-article","created":{"date-parts":[[2024,8,7]],"date-time":"2024-08-07T15:42:31Z","timestamp":1723045351000},"page":"1745-1770","source":"Crossref","is-referenced-by-count":3,"title":["Technology-Centric Contestation over Symbolic and Social Boundaries: The Social Justice Implications of Covid-19 Contact Tracing Technologies"],"prefix":"10.25300","volume":"48","author":[{"given":"Semi","family":"Min","sequence":"first","affiliation":[{"name":"Carlson School of Management, University of Minnesota, Minneapolis, MN, U.S.A."}]},{"given":"Natalia","family":"Levina","sequence":"additional","affiliation":[{"name":"New York University, Stern School of Business, New York, NY, U.S.A."}]},{"given":"Hila","family":"Lifshitz","sequence":"additional","affiliation":[{"name":"University Of Warwick, Warwick Business School, Coventry, U.K."}]}],"member":"10933","published-online":{"date-parts":[[2024,12,1]]},"reference":[{"issue":"2","key":"2025082212350872400_b1-17_si_10.25300_misq_2024_18313","doi-asserted-by":"publisher","first-page":"121","DOI":"10.1016\/j.jsis.2013.02.002","article-title":"From boundary spanning to creolization: A study of Chinese software and services outsourcing vendors","volume":"22","author":"Abbott","year":"2013","journal-title":"The Journal of Strategic Information Systems"},{"key":"2025082212350872400_b2-17_si_10.25300_misq_2024_18313","first-page":"205","article-title":"The description of technical objects","volume-title":"Shaping technology \/ building society: Studies in sociotechnical change","author":"Akrich","year":"1992"},{"key":"2025082212350872400_b3-17_si_10.25300_misq_2024_18313","unstructured":"Amnesty\n          . 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K.\n           (2020). Some workers confined in dorms due to Covid-19 to be allowed to visit recreation centres in trial run. The Straits Times. https:\/\/www.straitstimes.com\/singapore\/after-months-in-dormitories-some-workers-to-be-able-to-run-errands-at-centres"},{"key":"2025082212350872400_b136-17_si_10.25300_misq_2024_18313","unstructured":"Gov.sg\n          . (2020a). Help speed up contact tracing with TraceTogether. Gov.Sg. https:\/\/www.gov.sg\/article\/help-speed-up-contact-tracing-with-tracetogether"},{"key":"2025082212350872400_b137-17_si_10.25300_misq_2024_18313","unstructured":"Gov.sg\n          . (2020b). Moving into Phase 3 of re-opening on 28 Dec 2020. Gov.Sg. https:\/\/www.gov.sg\/article\/moving-into-phase-3-of-re-opening-on-28-dec-2020"},{"key":"2025082212350872400_b138-17_si_10.25300_misq_2024_18313","unstructured":"GovTech\n          . (2020). 9 geeky myth-busting facts you need to know about Tracetogether. 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P.\n           (2020). The more we TraceTogether, the safer we will be. The Straits Times. https:\/\/www.straitstimes.com\/opinion\/the-more-we-tracetogether-the-safer-we-will-be"},{"key":"2025082212350872400_b143-17_si_10.25300_misq_2024_18313","unstructured":"Hwang, S.\n           (2020). Accommodation \u00b7 Safety \u00b7 Location \u00b7 Tracking \u00b7 Inspection\u2026 Local governments emergency due to mandatory quarantine for 2 weeks for foreign immigrants. The JoongAng. https:\/\/news.joins.com\/article\/23745780"},{"key":"2025082212350872400_b144-17_si_10.25300_misq_2024_18313","volume-title":"Singapore reveals Covid privacy data available to police","author":"Illmer","year":"2021"},{"key":"2025082212350872400_b145-17_si_10.25300_misq_2024_18313","unstructured":"Jang, H.\n           (2020). \u201cI\u2019m afraid of \u2018doxing\u2019 as much as infection\u201d \u2026 What is the optimal level for disclosure of information on confirmed cases? YTN. https:\/\/www.yna.co.kr\/view\/AKR20200223047800004"},{"key":"2025082212350872400_b146-17_si_10.25300_misq_2024_18313","unstructured":"Jeong, B.\n           (2020). Disclosure of the movement of confirmed COVID-19 patients \u201cconcern about invasion of privacy\u201d VS \u201cpublic interest.\u201d The Dong-A Ilbo. https:\/\/www.donga.com\/news\/article\/all\/20200309\/100074533\/2"},{"key":"2025082212350872400_b147-17_si_10.25300_misq_2024_18313","unstructured":"Khalik, S.\n           (2020). Coronavirus: How contact tracers track down the people at risk of infection. The Straits Times. https:\/\/www.straitstimes.com\/singapore\/health\/how-contact-tracers-track-down-the-people-at-risk-of-infection"},{"key":"2025082212350872400_b148-17_si_10.25300_misq_2024_18313","unstructured":"Kim, H. E.\n           (2020). Coronavirus privacy: Are South Korea\u2019s alerts too revealing. BBC News Korean. https:\/\/www.bbc.com\/news\/world-asia-51733145"},{"key":"2025082212350872400_b149-17_si_10.25300_misq_2024_18313","unstructured":"Kim, J.\n           (2020). Park Won-soon \u201c24,000 tests related to Itaewon \u2026 8 times increase after the introduction of anonymity.\u201d Yonhap News Agency. https:\/\/www.yna.co.kr\/view\/AKR20200514023700004"},{"key":"2025082212350872400_b150-17_si_10.25300_misq_2024_18313","unstructured":"Kim, J., An, J. A.-R., Oh, S., Oh, J., & Lee, J. (2021). Emerging COVID-19 success story: South Korea learned the lessons of MERS. Our World in Data. https:\/\/ourworldindata.org\/covid-exemplar-south-korea"},{"key":"2025082212350872400_b151-17_si_10.25300_misq_2024_18313","volume-title":"We\u2019re treated like criminals\u201d: South Korean sect feels coronavirus backlash","author":"Kim","year":"2020"},{"key":"2025082212350872400_b152-17_si_10.25300_misq_2024_18313","unstructured":"Kim, P.\n           (2020). Violation of self-isolation could lead to jail\u2026 YTN. https:\/\/www.ytn.co.kr\/_ln\/0103_202004060010356178"},{"key":"2025082212350872400_b153-17_si_10.25300_misq_2024_18313","unstructured":"Kit, T. S., & Mahmud, A. H. (2020). Singapore launches TraceTogether mobile app to boost COVID-19 contact tracing efforts. Channel News Asia. https:\/\/www.channelnewsasia.com\/singapore\/covid19-trace-together-mobile-app-contact-tracing-coronavirus-773571"},{"key":"2025082212350872400_b154-17_si_10.25300_misq_2024_18313","article-title":"Flattening the curve on COVID-19: How Korea responded to a pandemic using ICT","volume-title":"The Government of the Republic of Korea","author":"Korean Government","year":"2020"},{"key":"2025082212350872400_b155-17_si_10.25300_misq_2024_18313","article-title":"9,000 Shincheonji Daegu Church tested in self-isolation\u2026 Operation of \u201cmobile inspection team\u201d","volume-title":"Korea.Kr","author":"Korean Government","year":"2020"},{"key":"2025082212350872400_b156-17_si_10.25300_misq_2024_18313","unstructured":"Korean Government\n          . (2020c, March\u200814). Disclosure of confirmed patient\u2019s movement route considering \u201cpublic interest and privacy\u201d \u2026 Home address and workplace name not disclosed. 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Korea to change guidelines for information disclosure regarding COVID-19 patients. Hankyoreh News. https:\/\/www.hani.co.kr\/arti\/english_edition\/e_national\/944958.html"},{"key":"2025082212350872400_b163-17_si_10.25300_misq_2024_18313","unstructured":"Kwon, K.\n           (2020). Shincheonji \u201cThe witch hunt is at its peak\u2026 Is a non-established denomination a reason to die.\u201d Hankook Ilbo. https:\/\/www.hankookilbo.com\/News\/Read\/202002281563092477"},{"key":"2025082212350872400_b164-17_si_10.25300_misq_2024_18313","unstructured":"Lee, H.\n           (2020). Creating a data agency? Big brother is coming. Kyunghyang Shinmun. https:\/\/m.khan.co.kr\/economy\/economy-general\/article\/202007041859001"},{"key":"2025082212350872400_b165-17_si_10.25300_misq_2024_18313","unstructured":"Lin, L., & Ping, C. K. (2020). Singapore built a coronavirus app, but it hasn\u2019t worked so far. 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CNN. https:\/\/edition.cnn.com\/2020\/02\/22\/asia\/south-korea-coronavirus-religious-group-intl\/index.html"},{"key":"2025082212350872400_b169-17_si_10.25300_misq_2024_18313","unstructured":"Meah, N.\n           (2020). TraceTogether adoption rate surpasses 70%, more distribution points to reopen from January 2021. Today Online. https:\/\/www.todayonline.com\/singapore\/tracetogether-adoption-rate-surpasses-70-more-distribution-points-reopen-january-2021"},{"key":"2025082212350872400_b170-17_si_10.25300_misq_2024_18313","unstructured":"Ministry of Manpower\n          . (2020). New resources to provide better care for migrant workers. Ministry of Manpower. https:\/\/www.mom.gov.sg\/newsroom\/press-releases\/2020\/0527-new-resources-to-provide-better-care-for-migrant-workers"},{"key":"2025082212350872400_b171-17_si_10.25300_misq_2024_18313","unstructured":"Park, J.\n           (2020). Do you put electronic bracelets on corona quarantine people \u2026 Controversy over \u201cprevention of departure\u201d and \u201cinfringement of human rights.\u201d Chosun Ilbo. https:\/\/biz.chosun.com\/site\/data\/html_dir\/2020\/04\/07\/2020040701253.html"},{"key":"2025082212350872400_b172-17_si_10.25300_misq_2024_18313","unstructured":"Park, K.\n           (2020). National Human Rights Commission \u201cConcerns about self-quarantine wearing \u2018wristbands\u2019\u2026 You can\u2019t undermine human rights values.\u201d JoongAng Ilbo. https:\/\/www.joongang.co.kr\/article\/23750918#home"},{"key":"2025082212350872400_b173-17_si_10.25300_misq_2024_18313","unstructured":"Privacy International\n          . (2020). Singapore contact tracing app made mandatory for migrant workers. 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Smart Nation Singapore. https:\/\/www.smartnation.gov.sg\/media-hub\/press-releases\/factsheet-tracetogether-programme"},{"key":"2025082212350872400_b182-17_si_10.25300_misq_2024_18313","unstructured":"Smart Nation\n          . (2020c). Seniors to receive first batch of TraceTogether tokens from 28 June 2020. Smart Nation Singapore. https:\/\/www.smartnation.gov.sg\/media-hub\/press-releases\/seniors-to-receive-first-batch-of-tracetogether-tokens"},{"key":"2025082212350872400_b183-17_si_10.25300_misq_2024_18313","unstructured":"Smart Nation\n          . (2020d). Smart Nation ambassadors emerging stronger conversation and appreciation event on 25 September 2020. Smart Nation Singapore. https:\/\/www.smartnation.gov.sg\/media-hub\/speeches\/smart-nation-ambassadors-emerging-stronger-conversation-and-appreciation-event-2020\/"},{"key":"2025082212350872400_b184-17_si_10.25300_misq_2024_18313","unstructured":"Stevens, H.\n           (2020). Does the take-up of Singapore\u2019s TraceTogether really show increased trust in the government?\u2008South China Morning Post. https:\/\/www.scmp.com\/week-asia\/opinion\/article\/3115863\/does-take-singapores-tracetogether-really-show"},{"key":"2025082212350872400_b185-17_si_10.25300_misq_2024_18313","article-title":"COVID-19 Special: Volunteers from all walks of life join Singapore\u2019s fight against virus","author":"Tai","year":"2020","journal-title":"The Straits Times"},{"key":"2025082212350872400_b186-17_si_10.25300_misq_2024_18313","unstructured":"Tan, A.\n           (2020). TraceTogether token not a tracking device, has no GPS chip: Vivian Balakrishnan. 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World Health Organization. https:\/\/iris.who.int\/handle\/10665\/332049"},{"key":"2025082212350872400_b193-17_si_10.25300_misq_2024_18313","unstructured":"Xinghui, K.\n           (2020). Coronavirus: Singapore imposes strict measures on migrant workers as it looks to resume some construction in June. South China Morning Post. https:\/\/www.scmp.com\/week-asia\/health-environment\/article\/3084661\/coronavirus-singapore-imposes"},{"key":"2025082212350872400_b194-17_si_10.25300_misq_2024_18313","unstructured":"Xinghui, K., & Sim, D. (2020). Singapore turns a corner in Covid-19 fight but experts warn the battle is not over. South China Morning Post. https:\/\/www.scmp.com\/week-asia\/economics\/article\/3103353\/singapore-turns-corner-covid-19-fight-experts-warn-battle-not"},{"key":"2025082212350872400_b195-17_si_10.25300_misq_2024_18313","unstructured":"Yi, W.\n           (2020). SafeEntry for cabs: Passengers Urged by LTA to Scan QR code. The Straits Times. Available at https:\/\/www.shareinvestor.com\/news\/news.html?source=sg_stbt&nid=257968"},{"key":"2025082212350872400_b196-17_si_10.25300_misq_2024_18313","unstructured":"Yong, C.\n           (2020). Coronavirus: Healthcare concerns should take priority when contact tracing, says Shanmugam. The Straits Times. https:\/\/www.straitstimes.com\/world\/united-states\/coronavirus-healthcare-concerns-should-take-priority-when-contact-tracing-says"},{"key":"2025082212350872400_b197-17_si_10.25300_misq_2024_18313","unstructured":"Yoon, H.\n           (2020). \u201cWho is to blame?\u201d Citizens angry at Shincheonji\u2019s claim of \u201chuman rights violation.\u201d Hankook Ilbo. https:\/\/www.hankookilbo.com\/News\/Read\/202002261684046790"},{"key":"2025082212350872400_b198-17_si_10.25300_misq_2024_18313","unstructured":"YTN\n          . (2020a). S. Korea to use electronic wristbands on violators of self-isolation rules: PM. 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