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We found that female voicebots increase the odds of a positive repayment intention by 28.3%. This gender effect is more pronounced when service encounters begin with higher tension, such as during weekdays or with initially uncooperative customers. We further show that the gender effect can be explained by the advantages of female voicebots in reducing behavioral and emotional tension during service interactions.<\/jats:p>","DOI":"10.25300\/misq\/2025\/17909","type":"journal-article","created":{"date-parts":[[2025,9,18]],"date-time":"2025-09-18T16:14:19Z","timestamp":1758212059000},"page":"627-1642","source":"Crossref","is-referenced-by-count":4,"title":["Does Bot Gender Matter? 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