{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,9,16]],"date-time":"2026-09-16T17:39:57Z","timestamp":1789580397139,"version":"build-2803163510"},"reference-count":34,"publisher":"Pan American Health Organization","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2020,12,17]]},"abstract":"<p><bold>Objetivo.<\/bold> Conocer la frecuencia de la violencia, tanto f\u00edsica como verbal, hacia los profesionales de enfermer\u00eda, a nivel mundial en los servicios de emergencias y su impacto en la salud y en el contexto laboral.<\/p>\n<p><bold>M\u00e9todos.<\/bold> La investigaci\u00f3n fue realizada mediante una revisi\u00f3n integrativa, en febrero de 2020, de las bases bibliogr\u00e1f\u00edcas MEDLINE, LILACS, CINAHL y SciELO, utilizando los descriptores \u201cNurses\u201d, \u201cWorkplace Violence\u201d, \u201cPhysical Aggression\u201d, \u201cPsychological Aggression\u201d, \u201cStress, Psychological\u201d, \u201cPsychological Trauma\u201d, \u201cAggression\u201d, \u201cHealth Impact Assessment\u201d, \u201cHealth Impact\u201d, \u201cImpacts on Health\u201d, \u201cImpact Assessment, Health\u201d y \u201cOccupational Health\u201d.<\/p>\n<p><bold>Resultados.<\/bold> De los art\u00edculos localizados, 18 fueron incluidos en el an\u00e1lisis. Los estudios confirmaron que los profesionales de la salud m\u00e1s afectados por la violencia eran los profesionales de enfermer\u00eda y el tipo m\u00e1s com\u00fan fueron las agresiones verbales, seguidas por la violencia f\u00edsica. El \u00e1rea intrahospitalaria m\u00e1s com\u00fan donde ocurr\u00edan dichas agresiones era el servicio de emergencias. El impacto en la salud de los profesionales de enfermer\u00eda se correlacion\u00f3 con el estr\u00e9s, el agotamiento emocional, la ansiedad y el miedo, entre otros s\u00edntomas. Con respecto al impacto laboral, se evidenciaron relaciones indirectas significativas vinculadas con la reducci\u00f3n de la productividad. Todos estos aspectos llevaban a los profesionales de enfermer\u00eda a considerar el abandono de sus trabajos en los servicios de emergencias.<\/p>\n<p><bold>Conclusiones.<\/bold> Los resultados permitieron identificar un perfil de riesgo de violencia contra los profesionales de enfermer\u00eda en los servicios de emergencias evidenciado por la alta incidencia de violencia f\u00edsica y verbal que repercuti\u00f3 en la disminuci\u00f3n de la productividad en su trabajo y la aparici\u00f3n de s\u00edntomas relacionados al s\u00edndrome de <italic>burnout<\/italic>.<\/p>","DOI":"10.26633\/rpsp.2020.173","type":"journal-article","created":{"date-parts":[[2020,12,17]],"date-time":"2020-12-17T19:34:05Z","timestamp":1608233645000},"page":"1","source":"Crossref","is-referenced-by-count":2,"title":["Violencia en el trabajo hacia los profesionales de enfermer\u00eda en los servicios de emergencias: revisi\u00f3n integrativa"],"prefix":"10.26633","volume":"44","author":[{"given":"Pia Contreras","family":"Jofre","sequence":"first","affiliation":[{"name":"Escuela de Enfermer\u00eda, Facultad de Enfermer\u00eda, Universidad Andres Bello, Santiago, Chile."}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"\u00c1mbar","family":"Valenzuela Sol\u00eds","sequence":"additional","affiliation":[{"name":"Escuela de Enfermer\u00eda, Facultad de Enfermer\u00eda, Universidad Andres Bello, Santiago, Chile."}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Jessica","family":"Pinto Soto","sequence":"additional","affiliation":[{"name":"Escuela de Enfermer\u00eda, Facultad de Enfermer\u00eda, Universidad Andres Bello, Santiago, Chile."}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Natalia","family":"Mendoza Ponce","sequence":"additional","affiliation":[{"name":"Escuela de Enfermer\u00eda, Facultad de Enfermer\u00eda, Universidad Andres Bello, Santiago, Chile."}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Fanny","family":"L\u00f3pez-Alegr\u00eda","sequence":"additional","affiliation":[{"name":"Escuela de Enfermer\u00eda, Facultad de Enfermer\u00eda, Universidad Andres Bello, Santiago, Chile."},{"name":"Fanny.lopez@usach.cl"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"11167","reference":[{"key":"ref1","unstructured":"Chappell D, Di Martino V. 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