{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,16]],"date-time":"2026-07-16T05:46:17Z","timestamp":1784180777015,"version":"3.55.0"},"reference-count":42,"publisher":"Informa UK Limited","issue":"1","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["International Journal of Electronic Commerce"],"published-print":{"date-parts":[[2013,10]]},"DOI":"10.2753\/jec1086-4415180101","type":"journal-article","created":{"date-parts":[[2013,9,24]],"date-time":"2013-09-24T02:42:59Z","timestamp":1379990579000},"page":"11-44","source":"Crossref","is-referenced-by-count":9,"title":["Expert Competition and the Internet"],"prefix":"10.1080","volume":"18","author":[{"given":"M. Tolga","family":"Ak\u00e7ura","sequence":"first","affiliation":[{"name":"a TUBITAK"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Zafer D.","family":"Ozdemir","sequence":"additional","affiliation":[{"name":"b Farmer School of Business, Miami University"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Sanjay","family":"Jain","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"301","published-online":{"date-parts":[[2014,12,6]]},"reference":[{"issue":"12","key":"1","doi-asserted-by":"crossref","first-page":"1613","DOI":"10.1287\/mnsc.45.12.1613","article-title":"Bundling information goods: Pricing, profits, and efficiency","volume":"45","author":"J. Bakos","year":"1999","journal-title":"Management Science"},{"issue":"3","key":"2","doi-asserted-by":"crossref","first-page":"181","DOI":"10.1287\/mksc.17.3.181","article-title":"Mail versus mall: A strategic analysis of competition between direct marketers and conventional retailers","volume":"17","author":"S. Balasubramanian","year":"1998","journal-title":"Marketing Science"},{"issue":"6","key":"3","doi-asserted-by":"crossref","first-page":"901","DOI":"10.1016\/S0167-7187(98)00048-4","article-title":"Price competition between an expert and a non-expert","volume":"18","author":"J. Bouckaert","year":"2000","journal-title":"International Journal of Industrial Organization"},{"issue":"1","key":"4","doi-asserted-by":"crossref","first-page":"4","DOI":"10.1287\/mnsc.1090.1066","article-title":"Cost structure, customer profitability, and retention implications of self-service distribution channels: Evidence from customer behavior in an online banking channel","volume":"56","author":"D. Campbell","year":"2010","journal-title":"Management Science"},{"issue":"1","key":"5","doi-asserted-by":"crossref","first-page":"107","DOI":"10.1287\/isre.14.1.107.14762","article-title":"Information goods pricing and copyright enforcement: Welfare analysis","volume":"14","author":"Y. Chen","year":"2003","journal-title":"Information Systems Research"},{"key":"6","doi-asserted-by":"crossref","first-page":"502","DOI":"10.1016\/j.im.2005.12.002","article-title":"A study of the roles of trusts and risks in information-oriented online legal services using an integrated model","volume":"43","author":"V. Cho","year":"2006","journal-title":"Information & Management"},{"issue":"1","key":"7","doi-asserted-by":"crossref","first-page":"239","DOI":"10.2307\/2527239","article-title":"Marketplaces and matching","volume":"39","author":"M. Coles","year":"1998","journal-title":"International Economic Review"},{"issue":"1","key":"8","doi-asserted-by":"crossref","first-page":"7","DOI":"10.1086\/466756","article-title":"Free competition and the optimal amount of fraud","volume":"16","author":"M. Darby","year":"1973","journal-title":"Journal of Law and Economics"},{"issue":"8","key":"9","doi-asserted-by":"crossref","first-page":"1055","DOI":"10.1287\/mnsc.49.8.1055.16401","article-title":"Product customization and price competition on the Internet","volume":"49","author":"R. Dewan","year":"2003","journal-title":"Management Science"},{"issue":"4","key":"10","doi-asserted-by":"crossref","first-page":"483","DOI":"10.1287\/mnsc.46.4.483.12053","article-title":"Organizing distribution channels for information goods on the Internet","volume":"46","author":"R. Dewan","year":"2000","journal-title":"Management Science"},{"key":"11","doi-asserted-by":"crossref","first-page":"357","DOI":"10.2307\/2231658","article-title":"The role of investment in entry-deterrence","volume":"90","author":"A. Dixit","year":"1980","journal-title":"Economic Journal"},{"key":"12","volume-title":"Repeat Buying: Facts, Theory and Applications","author":"A. Ehrenberg","year":"1988"},{"issue":"1","key":"13","doi-asserted-by":"crossref","first-page":"107","DOI":"10.2307\/2555942","article-title":"Credence goods and fraudulent experts","volume":"28","author":"W. Emons","year":"1997","journal-title":"Rand Journal of Economics"},{"key":"14","doi-asserted-by":"crossref","first-page":"375","DOI":"10.1016\/S0167-7187(99)00023-5","article-title":"Credence goods monopolists","volume":"19","author":"W. Emons","year":"2001","journal-title":"International Journal of Industrial Organization"},{"issue":"3","key":"15","doi-asserted-by":"crossref","first-page":"56","DOI":"10.2753\/MIS0742-1222220303","article-title":"How presentation flaws affect perceived site quality, trust, and intention to purchase from an online store","volume":"22","author":"A. Everard","year":"2005-6","journal-title":"Journal of Management Information Systems"},{"issue":"5","key":"16","doi-asserted-by":"crossref","first-page":"241","DOI":"10.1002\/(SICI)1099-1468(199908)20:5<241::AID-MDE936>3.0.CO;2-U","article-title":"The substitutability of brands","volume":"20","author":"G. Foxall","year":"1999","journal-title":"Managerial and Decision Economics"},{"issue":"1","key":"17","doi-asserted-by":"crossref","first-page":"20","DOI":"10.1287\/isre.1050.0073","article-title":"When the wait isn't so bad: The interacting effects of Web site delay, familiarity, and breadth","volume":"17","author":"D. Galletta","year":"2006","journal-title":"Information Systems Research"},{"issue":"3","key":"18","doi-asserted-by":"crossref","first-page":"223","DOI":"10.2307\/2950460","article-title":"Product line rivalry with brand differentiation","volume":"61","author":"R. Gilbert","year":"1993","journal-title":"Journal of Industrial Economics"},{"issue":"3","key":"19","doi-asserted-by":"crossref","first-page":"452","DOI":"10.2307\/2555839","article-title":"Entry, its deterrence and its accommodation: A study of the US photographic film industry","volume":"27","author":"V. Kadiyali","year":"1996","journal-title":"Rand Journal of Economics"},{"issue":"10","key":"20","doi-asserted-by":"crossref","first-page":"1216","DOI":"10.1287\/mnsc.36.10.1216","article-title":"Broader product line: A necessity to achieve success?","volume":"36","author":"S. Kekre","year":"1990","journal-title":"Management Science"},{"issue":"4","key":"21","doi-asserted-by":"crossref","first-page":"515","DOI":"10.2307\/2298075","article-title":"Competition when consumers have switching costs: An overview with applications to industrial organization, macroeconomics, and international trade","volume":"62","author":"P. Klemperer","year":"1995","journal-title":"Review of Economic Studies"},{"issue":"4","key":"22","doi-asserted-by":"crossref","first-page":"485","DOI":"10.1287\/mksc.18.4.485","article-title":"When and how is the Internet likely to decrease price competition?","volume":"18","author":"R. Lal","year":"1999","journal-title":"Marketing Science"},{"key":"23","doi-asserted-by":"crossref","DOI":"10.7312\/lanc94538","volume-title":"Variety, Equity, and Efficiency: Product Variety in an Industrial Society","author":"K. Lancaster","year":"1979"},{"issue":"1","key":"24","doi-asserted-by":"crossref","first-page":"75","DOI":"10.1080\/10864415.2001.11044227","article-title":"A trust model for consumer Internet shopping","volume":"6","author":"M. Lee","year":"2001","journal-title":"International Journal of Electronic Commerce"},{"issue":"11","key":"25","doi-asserted-by":"crossref","first-page":"1799","DOI":"10.1287\/mnsc.1050.0566","article-title":"Note on self-restraint as an online entry-deterrence strategy","volume":"52","author":"Y. Liu","year":"2006","journal-title":"Management Science"},{"issue":"1","key":"26","doi-asserted-by":"crossref","first-page":"83","DOI":"10.1287\/mksc.19.1.83.15183","article-title":"Wine online: Search costs affect competition on price, quality, and distribution","volume":"19","author":"J. Lynch","year":"2000","journal-title":"Marketing Science"},{"key":"27","unstructured":"Manhattan Research. The doctor is in \u2026 your inbox? New York, July 10, 2008 (available at <a target=\"_blank\" href='http:\/\/www.worldpharmanews.com\/research\/460-the-doctor-is-in-your-inbox\/'>www.worldpharmanews.com\/research\/460-the-doctor-is-in-your-inbox\/<\/a>"},{"issue":"1","key":"28","doi-asserted-by":"crossref","first-page":"141","DOI":"10.1111\/j.1430-9134.2005.00037.x","article-title":"Winner-take-all: Competition, strategy, and the structure of returns in the Internet economy","volume":"14","author":"T. Noe","year":"2005","journal-title":"Journal of Economics & Management Strategy"},{"issue":"3","key":"29","doi-asserted-by":"crossref","first-page":"89","DOI":"10.2753\/JEC1086-4415110303","article-title":"Optimal multi-channel delivery of expertise: An economic analysis","volume":"11","author":"Z. Ozdemir","year":"2007","journal-title":"International Journal of Electronic Commerce"},{"issue":"3","key":"30","doi-asserted-by":"crossref","first-page":"1747","DOI":"10.1016\/j.dss.2006.03.011","article-title":"Second opinions and online consultations","volume":"42","author":"Z. Ozdemir","year":"2006","journal-title":"Decision Support Systems"},{"issue":"2","key":"31","first-page":"417","article-title":"Second opinions and price competition: Inefficiency in the market for expert advice","volume":"70","author":"W. Pesendorfer","year":"2003","journal-title":"Review of Economic"},{"issue":"5","key":"32","first-page":"1032","article-title":"Honesty in a model of strategic information-transmission","volume":"77","author":"C. Pitchik","year":"1987","journal-title":"American Economic Review"},{"issue":"12","key":"33","doi-asserted-by":"crossref","first-page":"45","DOI":"10.1145\/355112.355122","article-title":"Reputation systems","volume":"43","author":"P. Resnick","year":"2000","journal-title":"Communications of the ACM"},{"issue":"1","key":"34","doi-asserted-by":"crossref","first-page":"129","DOI":"10.1509\/jmkr.39.1.129.18933","article-title":"Temporal differentiation and the market for second opinions","volume":"39","author":"M. Sarvary","year":"2002","journal-title":"Journal of Marketing Research"},{"key":"35","doi-asserted-by":"crossref","first-page":"485","DOI":"10.1086\/260683","article-title":"A model of advertising and product quality","volume":"87","author":"R. Schmalensee","year":"1978","journal-title":"Journal of Political Economy"},{"issue":"2","key":"36","doi-asserted-by":"crossref","first-page":"534","DOI":"10.2307\/3003302","article-title":"Entry, capacity, investment and oligopolistic pricing","volume":"8","author":"M. Spence","year":"1977","journal-title":"Bell Journal of Economics"},{"issue":"1","key":"37","doi-asserted-by":"crossref","first-page":"93","DOI":"10.1080\/10864415.2002.11044254","article-title":"The dynamics of click-and-mortar electronic commerce: Opportunities and management strategies","volume":"7","author":"C. Steinfeld","year":"2002","journal-title":"International Journal of Electronic Commerce"},{"issue":"2","key":"38","doi-asserted-by":"crossref","first-page":"137","DOI":"10.1080\/07421222.2004.11045805","article-title":"The market structure for Internet search engines","volume":"21","author":"R. Telang","year":"2004","journal-title":"Journal of Management Information Systems"},{"key":"39","doi-asserted-by":"crossref","first-page":"121","DOI":"10.1016\/S0268-4012(02)00104-4","article-title":"Sorting through the dot com rubble: How did the high-profile e-tailers fail?","volume":"23","author":"J. Thornton","year":"2003","journal-title":"International Journal of Information Management"},{"key":"40","volume-title":"The Theory of Industrial Organization","author":"J. Tirole","year":"1988"},{"issue":"3","key":"41","doi-asserted-by":"crossref","first-page":"483","DOI":"10.1287\/mnsc.1040.0338","article-title":"Competing across technology-differentiated channels: The impact of network externalities and switching costs","volume":"51","author":"S. Viswanathan","year":"2005","journal-title":"Management Science"},{"issue":"3","key":"42","doi-asserted-by":"crossref","first-page":"380","DOI":"10.2307\/2555964","article-title":"Competition in a market for informed experts' services","volume":"24","author":"A. Wolinsky","year":"1993","journal-title":"Rand Journal of Economics"}],"container-title":["International Journal of Electronic Commerce"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.tandfonline.com\/doi\/pdf\/10.2753\/JEC1086-4415180101","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,7,24]],"date-time":"2019-07-24T21:40:48Z","timestamp":1564004448000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.tandfonline.com\/doi\/full\/10.2753\/JEC1086-4415180101"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2013,10]]},"references-count":42,"journal-issue":{"issue":"1","published-online":{"date-parts":[[2014,12,6]]},"published-print":{"date-parts":[[2013,10]]}},"alternative-id":["10.2753\/JEC1086-4415180101"],"URL":"https:\/\/doi.org\/10.2753\/jec1086-4415180101","relation":{},"ISSN":["1086-4415","1557-9301"],"issn-type":[{"value":"1086-4415","type":"print"},{"value":"1557-9301","type":"electronic"}],"subject":[],"published":{"date-parts":[[2013,10]]}}}