{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,27]],"date-time":"2026-03-27T15:38:04Z","timestamp":1774625884510,"version":"3.50.1"},"reference-count":58,"publisher":"Informa UK Limited","issue":"3","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["International Studies of Management &amp; Organization"],"published-print":{"date-parts":[[2013,1,1]]},"DOI":"10.2753\/imo0020-8825430305","type":"journal-article","created":{"date-parts":[[2013,9,24]],"date-time":"2013-09-24T06:51:19Z","timestamp":1380005479000},"page":"74-89","source":"Crossref","is-referenced-by-count":6,"title":["Uncertainty Reduction Through Everyday Performative Language Work"],"prefix":"10.1080","volume":"43","author":[{"given":"Natalia","family":"Nikolova","sequence":"first","affiliation":[{"name":"University of Technology Sydney Business School, P.O. Box 123, Broadway, NSW 2007, Australia"}]},{"given":"Stewart","family":"Clegg","sequence":"additional","affiliation":[{"name":"University of Technology Sydney Business School, P.O. Box 123, Broadway, NSW 2007, Australia"}]},{"given":"Stephen","family":"Fox","sequence":"additional","affiliation":[{"name":"University of Technology Sydney Business School, P.O. Box 123, Broadway, NSW 2007, Australia"}]},{"given":"Kjersti","family":"Bj\u00f8rkeng","sequence":"additional","affiliation":[{"name":"SINTEF Technology and Society, 7465 Trondheim, Norway"}]},{"given":"Tyrone","family":"Pitsis","sequence":"additional","affiliation":[{"name":"Newcastle University Business School, Newcastle University, 5 Barrack Road, Newcastle Upon Tyne, NE1 4SE, United Kingdom"}]}],"member":"301","published-online":{"date-parts":[[2014,12,8]]},"reference":[{"key":"CIT001","doi-asserted-by":"crossref","unstructured":"Alvesson, M. 1993. \"Organizations as Rhetoric: Knowledge-Intensive Firms and the Struggle with Ambiguity.\"Journal of Management Studies30 (6): 997-1015.","DOI":"10.1111\/j.1467-6486.1993.tb00476.x"},{"key":"CIT002","doi-asserted-by":"crossref","unstructured":"Alvesson, M. 2001. \"Knowledge Work: Ambiguity, Image and Identity.\"Human Relations54 (7): 863-886.","DOI":"10.1177\/0018726701547004"},{"key":"CIT003","unstructured":"Alvesson, M., and A. Johansson. 2002. \"Professionalism and Politics in Management Consultancy Work.\" InCritical Consulting. New Perspectives on the Management Advice Industry, ed. T. Clark and R. Fincham, 228-246. Oxford: Blackwell Business."},{"key":"CIT004","doi-asserted-by":"crossref","unstructured":"Alvesson, M., and D. K\u00e4rreman. 2000. \"Taking the Linguistic Turn in Organizational Research: Challenges, Responses, Consequences.\"Journal of Applied Behavioral Science36 (2): 136-158.","DOI":"10.1177\/0021886300362002"},{"key":"CIT005","doi-asserted-by":"crossref","unstructured":"Alvesson, M., and S. Sveningsson. 2003. \"Managers Doing Leadership: The Extra-Ordinarization of the Mundane.\"Human Relations56 (12): 1435-1459.","DOI":"10.1177\/00187267035612001"},{"key":"CIT006","doi-asserted-by":"crossref","unstructured":"Armbr\u00fcster, T. 2006.The Economics and Sociology of Management Consulting.Cambridge: Cambridge University Press.","DOI":"10.1017\/CBO9780511488467"},{"key":"CIT007","unstructured":"Argyris, C., and D. S. Sch\u00f6n. 1996.Organizational Learning II: Theory, Method and Practice.Reading, MA: Addison-Wesley."},{"key":"CIT008","doi-asserted-by":"crossref","unstructured":"B\u00e4cklund, J., and A. Werr. 2008. \"Constructing the Legitimate Buyer of Management Consulting Services.\"Journal of Organizational Change Management21 (6): 758-772.","DOI":"10.1108\/09534810810915763"},{"key":"CIT009","unstructured":"Blake, R., and J. Mouton. 1983.Consultation: A Handbook for Individual and Organizational Development.Reading, MA: Addison-Wesley."},{"key":"CIT0010","doi-asserted-by":"crossref","unstructured":"Brown, S. W., and A. M. Grant. 2010. \"From GROW to GROUP: Theoretical Issues and a Practical Model for Group Coaching in Organization.\"Coaching: An International Journal of Theory, Research and Practice3 (1): 30-45.","DOI":"10.1080\/17521880903559697"},{"key":"CIT0011","unstructured":"Clark, T. 1995.Managing Consultants. Consultancy as the Management of Impressions.Buckingham, UK: Open University Press."},{"key":"CIT0012","unstructured":"Clark, T., and G. Salaman. 1996. \"The Use of Metaphor in the Client-Consultant Relationship: A Study of Management Consultants.\" InOrganization Development, Metaphorical Explorations, ed. C. Oswick and D. Grant, 154-174. London: Pitman."},{"key":"CIT0013","doi-asserted-by":"crossref","unstructured":"Clark, T., and G. Salaman. 1998. \"Telling Tales: Management Gurus' Narratives and the Construction of Managerial Identity.\"Journal of Management Studies35 (2): 137-161.","DOI":"10.1111\/1467-6486.00088"},{"key":"CIT0014","doi-asserted-by":"crossref","unstructured":"Clegg, S. R., C. Rhodes, and M. Kornberger. 2007. \"Desperately Seeking Legitimacy: Organizational Identity and Emerging Industries.\"Organization Studies28 (4): 495-513.","DOI":"10.1177\/0170840606067995"},{"key":"CIT0015","unstructured":"Czarniawska-Joerges, B. 1996. \"Autobiographical Acts and Organizational Identities.\" InUnderstanding Management, ed. S. Linstead, R. Grafton-Small, and P. Jeffcutt, 151-171. London: Sage."},{"key":"CIT0016","unstructured":"Czerniawska, F. 2003.Management Consultancy in the 21st Century.Houndmills, UK: Macmillan Business."},{"key":"CIT0017","doi-asserted-by":"crossref","unstructured":"De Haan, E., V. Culpin, and J. Curd. 2011. \"Executive Coaching in Practice: What Determines Helpfulness for Clients of Coaching.\"Personnel Review40 (1): 24-44.","DOI":"10.1108\/00483481111095500"},{"key":"CIT0018","doi-asserted-by":"crossref","unstructured":"Ellinger, A. D., and R. P. Bolstrom. 2002. \"An Examination of Managers' Beliefs About Their Roles as Facilitators of Learning.\"Management Learning33 (2): 147-179.","DOI":"10.1177\/1350507602332001"},{"key":"CIT0019","doi-asserted-by":"crossref","unstructured":"Fincham, R. 2002-3. \"The Agent's Agent: Power, Knowledge and Uncertainty in Management Consultancy.\"International Studies of Management and Organization32 (45): 67-86.","DOI":"10.1080\/00208825.2002.11043668"},{"key":"CIT0020","doi-asserted-by":"crossref","unstructured":"Furusten, S. 2009. \"Management Consultants as Improvising Agents of Stability.\"Scandinavian Journal of Management25 (3): 264-274.","DOI":"10.1016\/j.scaman.2009.05.009"},{"key":"CIT0021","doi-asserted-by":"crossref","unstructured":"Gallouj, C. 1997. \"Asymmetry of Information and the Service Relationship: Selection and Evaluation of the Service Provider.\"International Journal of Service Industry Management8 (1): 42-52.","DOI":"10.1108\/09564239710161079"},{"key":"CIT0022","unstructured":"Garfinkel, H. 1967.Studies in Ethnomethodology.Englewood Cliffs, NJ: Prentice-Hall."},{"key":"CIT0023","doi-asserted-by":"crossref","unstructured":"Gl\u00fcckler, J., and T. Armbr\u00fcster. 2003. \"Bridging Uncertainty in Management Consulting: The Mechanisms of Trust and Networked Reputation.\"Organization Studies24 (2): 269-297.","DOI":"10.1177\/0170840603024002346"},{"key":"CIT0024","unstructured":"Goffman, E. 1973.The Presentation of Self in Everyday Life.Edinburgh: University of Edinburgh Press."},{"key":"CIT0025","doi-asserted-by":"crossref","unstructured":"Grant, A. M. 2011. \"Developing an Agenda for Teaching Coaching Psychology.\"International Coaching Psychology Review6 (1): 84-99.","DOI":"10.53841\/bpsicpr.2011.6.1.84"},{"key":"CIT0026","unstructured":"Hill, P. 1998. \"A School of Business Coaching.\"Training and Management Development Methods12 (4): 411-415."},{"key":"CIT0027","doi-asserted-by":"crossref","unstructured":"Jacobs C., and D. Coghlan. 2005. \"Sounds from Silence: On Listening in Organizational Learning.\"Human Relations58 (1): 115-138.","DOI":"10.1177\/0018726705050938"},{"key":"CIT0028","doi-asserted-by":"crossref","unstructured":"Kieser, A. 1997. \"Rhetoric and Myth in Management Fashion.\"Organization4 (1): 49-74.","DOI":"10.1177\/135050849741004"},{"key":"CIT0029","doi-asserted-by":"crossref","unstructured":"Kieser, A. 2002. \"Managers as Marionettes? Using Fashion Theories to Explain the Success of Consultancies.\" InManagement Consulting: Emergence and Dynamics of a Knowledge Industry, ed. L. Engwall and M. Kipping, 167-183. Oxford: Oxford University Press.","DOI":"10.1093\/oso\/9780199242856.003.0010"},{"key":"CIT0030","doi-asserted-by":"crossref","unstructured":"King, P., and J. Eaton. 1999. \"Coaching for Results.\"Industrial and Commercial Training31 (4): 145-150.","DOI":"10.1108\/00197859910275791"},{"key":"CIT0031","unstructured":"Kolb, D. A. 1984.Experiential Learning: Experience as the Source of Learning and Development.Englewood Cliffs, NJ: Prentice Hall."},{"key":"CIT0032","doi-asserted-by":"crossref","unstructured":"Llewellyn, N. 2008. \"Organization in Actual Episodes of Work: Harvey Sacks and Organizational Studies.\"Organization Studies29 (5): 763-791.","DOI":"10.1177\/0170840608088766"},{"key":"CIT0033","unstructured":"McCarthy, G. 2010. \"Approaches to the Postgraduate Education of Business Coaches.\"Australian Journal of Adult Learning50 (2): 323-356."},{"key":"CIT0034","doi-asserted-by":"crossref","unstructured":"McGivern, C. 1983. \"Some Facets of the Relationship Between Consultants and Clients in Organizations.\"Journal of Management Studies20 (3): 367-386.","DOI":"10.1111\/j.1467-6486.1983.tb00213.x"},{"key":"CIT0035","doi-asserted-by":"crossref","unstructured":"McGivern, C., and S. Fineman. 1983. \"Research and Consultancy: Towards a Conceptual Synthesis.\"Journal of Management Studies20 (4): 425-439.","DOI":"10.1111\/j.1467-6486.1983.tb00217.x"},{"key":"CIT0036","doi-asserted-by":"crossref","unstructured":"McKenna, C. D. 2006.The World's Newest Profession: Management Consulting in the Twentieth Century.New York: Cambridge University Press.","DOI":"10.1017\/CBO9780511511622"},{"key":"CIT0037","doi-asserted-by":"crossref","unstructured":"Nikolova, N., M. Reihlen, and J. F. Schlapfner. 2009. \"Client and Consultant Interaction: Capturing Social Practices of Professional Service Production.\"Scandinavian Journal of Management25 (3): 289-298.","DOI":"10.1016\/j.scaman.2009.05.004"},{"key":"CIT0038","unstructured":"Oxford, R. L., 1990.Language Learning Strategies: What Every Teacher Should Know.New York: Newbury House."},{"key":"CIT0039","unstructured":"Pitsis, A. 2008. \"Coaching.\" InThe International Encyclopedia of Organization Studies, ed. S. Clegg and J. Bailey, 172-179. Thousand Oaks, CA: Sage."},{"key":"CIT0040","doi-asserted-by":"crossref","unstructured":"Porter, S. 2000. \"Building Business Success: A Case Study of Small Business Coaching.\"Industrial and Commercial Training32 (7): 241-245.","DOI":"10.1108\/00197850010379785"},{"key":"CIT0041","unstructured":"Revans, R. W. 1998.ABC of Action Learning.London: Lemos and Crane."},{"key":"CIT0042","unstructured":"Rogers, C. and R. E. Farson. 1957.Active Listening.Chicago: University of Chicago Industrial Relations Center."},{"key":"CIT0043","doi-asserted-by":"crossref","unstructured":"Rutter, K. A. 2003. \"From Measuring Clouds to Active Listening.\"Management Learning34 (4): 465-480.","DOI":"10.1177\/1350507603039069"},{"key":"CIT0044","unstructured":"Sacks, H. 1992.Lectures on Conversation.Oxford: Basil Blackwell."},{"key":"CIT0045","unstructured":"Schein, E. 1987.Process Consultation: Lessons for Managers and Consultants.Reading, MA: Addison-Wesley."},{"key":"CIT0046","unstructured":"Schein, E. 1969.Process Consultation.Reading, MA: Addison-Wesley."},{"key":"CIT0047","unstructured":"Schein, E. H. 1999.Process Consultation Revisited.Reading, MA: Addison-Wesley."},{"key":"CIT0048","unstructured":"Schein, E. H. 2002. \"Consulting: What Should It Mean?\" InCritical Consulting. New Perspectives on the Management Advice Industry, ed. T. Clark and R. Fincham, 21-27. Oxford: Blackwell."},{"key":"CIT0049","unstructured":"Sch\u00f6n, D. A. 1983.The Reflective Practitioner: How Professionals Think in Action.New York: Basic Books."},{"key":"CIT0050","unstructured":"Sch\u00f6n, D. A. 1987.Educating the Reflective Practitioner.San Francisco: Jossey-Bass."},{"key":"CIT0051","doi-asserted-by":"crossref","unstructured":"Segers, J., D. Vloeberghs, and E. Henderickx. 2011. \"Structuring and Understanding the Coaching Industry: The Coaching Cube.\"Academy of Management Learning & Education10 (2): 204-221.","DOI":"10.5465\/amle.10.2.zqr204"},{"key":"CIT0052","unstructured":"Silverman, D., et al. 1994.The Fifth Discipline Fieldbook: Strategies and Tools for Building a Learning Organization.New York: Crown."},{"key":"CIT0053","unstructured":"Silverman, D., et al. 1998.Harvey Sacks: Social Science and Conversation Analysis.Cambridge, UK: Polity."},{"key":"CIT0054","doi-asserted-by":"crossref","unstructured":"Sofo, F., R. K. Yei, and J. Villafa\u00f1e. 2010. \"Optimizing the Learning in Action Learning: Reflective Questions, Levels of Learning, and Coaching.\"Advances in Developing Human Resources12 (2): 205-224.","DOI":"10.1177\/1523422310367883"},{"key":"CIT0055","unstructured":"Storey, M. A. 2003. \"Bringing Head and Heart to Coaching.\"Organizational Development Journal21 (2): 77-81."},{"key":"CIT0056","doi-asserted-by":"crossref","unstructured":"Sturdy, A. 1997. \"The Consultancy Process\u2014An Insecure Business?\"Journal of Management Studies34 (3): 389-413.","DOI":"10.1111\/1467-6486.00056"},{"key":"CIT0057","unstructured":"Weick, K. E. 1995.Sensemaking.Thousand Oaks, CA: Sage."},{"key":"CIT0058","doi-asserted-by":"crossref","unstructured":"Werr, A., and A. Styhre. 2002. \"Management Consultants\u2014Friend or Foe?International Studies of Management and Organization32 (4): 43-66.","DOI":"10.1080\/00208825.2002.11043670"}],"container-title":["International Studies of Management &amp; Organization"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.tandfonline.com\/doi\/pdf\/10.2753\/IMO0020-8825430305","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,5,18]],"date-time":"2024-05-18T03:43:06Z","timestamp":1716003786000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.tandfonline.com\/doi\/full\/10.2753\/IMO0020-8825430305"}},"subtitle":["The Case of Coaching"],"short-title":[],"issued":{"date-parts":[[2013,1,1]]},"references-count":58,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2013,1,1]]}},"alternative-id":["10.2753\/IMO0020-8825430305"],"URL":"https:\/\/doi.org\/10.2753\/imo0020-8825430305","relation":{},"ISSN":["0020-8825","1558-0911"],"issn-type":[{"value":"0020-8825","type":"print"},{"value":"1558-0911","type":"electronic"}],"subject":[],"published":{"date-parts":[[2013,1,1]]}}}