{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,12,31]],"date-time":"2025-12-31T18:06:13Z","timestamp":1767204373844,"version":"build-2238731810"},"update-to":[{"DOI":"10.29328\/journal.cjncp.1001030","type":"new_edition","label":"New edition","source":"publisher","updated":{"date-parts":[[2021,2,11]],"date-time":"2021-02-11T00:00:00Z","timestamp":1613001600000}}],"reference-count":23,"publisher":"Heighten Science Publications Corporation","issue":"1","license":[{"start":{"date-parts":[[2021,2,11]],"date-time":"2021-02-11T00:00:00Z","timestamp":1613001600000},"content-version":"unspecified","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"},{"start":{"date-parts":[[2013,11,25]],"date-time":"2013-11-25T00:00:00Z","timestamp":1385337600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by-nc\/4.0\/"},{"start":{"date-parts":[[2016,4,18]],"date-time":"2016-04-18T00:00:00Z","timestamp":1460937600000},"content-version":"am","delay-in-days":0,"URL":"https:\/\/www.nursingpracticejournal.com\/licensing-policy"}],"content-domain":{"domain":["www.heighpubs.org"],"crossmark-restriction":true},"short-container-title":["Clin J Nurs Care Pract"],"abstract":"<jats:p>Objective: In primary care, during treatments, nurses may need to wear surgical masks, namely for control of infection contamination, or to minimize unpleasant odors. The goal of this study is to inspect the effect of nurses wearing the mask on patient perception of the nurse-patient relation.\r\nMethods: A pre-post-test, control-experimental group design was employed with 60 patients treated in family health units. Patients responded to the Patient Satisfaction Questionnaire III (PSQ-III) regarding nurses\u2019 communication, interpersonal manner, technical quality, as well regarding general satisfaction with the encounter. An additional question asked both patients and nurses how long they felt that the visit lasted.\r\nResults: Results show that nurses wearing the surgical mask had significantly negative effects in all dimensions of PSQ-III and increased the perceived visit duration among both nurses and patients.\r\nConclusion: When a previous relationship exists, nurses wearing the surgical mask in primary care in Portugal negatively affects patient satisfaction with both the patient-nurse relation and the nurses\u2019 technical quality.\r\nPractice implications: Is important the nurse understand this impact to discuss with the colleagues the best strategy to minimize the negative impact to the patient- family nurse relation and manager this situation in the best way to the patient.<\/jats:p>","DOI":"10.29328\/journal.cjncp.1001030","type":"journal-article","created":{"date-parts":[[2021,4,2]],"date-time":"2021-04-02T23:59:56Z","timestamp":1617407996000},"page":"003-008","update-policy":"https:\/\/doi.org\/10.29328\/crossmark-policy","source":"Crossref","is-referenced-by-count":0,"title":["The impact of the surgical mask on the relationship between patient and family nurse in primary care"],"prefix":"10.29328","volume":"5","author":[{"given":"Ana Raquel","family":"Braga","sequence":"first","affiliation":[]},{"given":"Irene P","family":"Carvalho","sequence":"additional","affiliation":[]}],"member":"11877","published-online":{"date-parts":[[2021,2,11]]},"reference":[{"key":"27380","unstructured":"Grupo Regional de Controlo de Infe\u00e7\u00e3o. Manual de controlo de infe\u00e7\u00e3o. Porto: ARSNorte Portugal. 2013."},{"key":"27381","unstructured":"Neves HCC, Souza ACS. Seguran\u00e7a dos trabalhadores de enfermagem e fatores determinantes para ades\u00e3o aos equipamentos de prote\u00e7\u00e3o individual. Revista Latino-Americana de Enfermagem. 2011. http:\/\/www.redalyc.org\/articulo.oa?id=281421955018"},{"key":"27382","doi-asserted-by":"crossref","unstructured":"Mafra, Denise Aparecida Lopes, et al. Perce\u00e7\u00e3o dos enfermeiros sobre a import\u00e2ncia do uso dos equipamentos de prote\u00e7\u00e3o individual para riscos biol\u00f3gicos em um servi\u00e7o de atendimento m\u00f3vel de urg\u00eancia. O Mundo da Sa\u00fade S\u00e3o Paulo. 2008; 32: 31-38.","DOI":"10.15343\/0104-7809.200832.1.4"},{"key":"27383","doi-asserted-by":"crossref","unstructured":"Atcherson SR, Mendel LL, Baltimore WJ, Patro C, Lee S, et al. The effect of conventional and transparent surgical masks on speech understanding in individuals with and without hearing loss. J Am Acad Audiol. 2017; 28: 58-67. PubMed: https:\/\/pubmed.ncbi.nlm.nih.gov\/28054912\/","DOI":"10.3766\/jaaa.15151"},{"key":"27384","doi-asserted-by":"crossref","unstructured":"Shakya KM, Noyes A, Kallin R, Peltier RE. Evaluating the efficacy of cloth facemasks in reducing particulate matter exposure. J Expo Sci Environ Epidemiol. 2017; 27: 352-357. PubMed: https:\/\/pubmed.ncbi.nlm.nih.gov\/27531371\/","DOI":"10.1038\/jes.2016.42"},{"key":"27385","doi-asserted-by":"crossref","unstructured":"Mendel LL, Gardino JA, Atcherson SR. Speech understanding using surgical masks: A Problem in Health Care? J Am Acad Audiol. 2008; 19: 686-695. PubMed: https:\/\/pubmed.ncbi.nlm.nih.gov\/19418708\/","DOI":"10.3766\/jaaa.19.9.4"},{"key":"27386","doi-asserted-by":"crossref","unstructured":"Firth-Cozens J. Why communication fails in the operating room. Quality & Safety in Health Care. 2004; 13: 327. PubMed: https:\/\/www.ncbi.nlm.nih.gov\/pmc\/articles\/PMC1743895\/","DOI":"10.1136\/qhc.13.5.327"},{"key":"27387","doi-asserted-by":"crossref","unstructured":"Kahriman I, Nural N, Arslan U, Topbas M, Can G, et al. The effect of empathy training on the empathic skills of nurses. Iran Red Crescent Med J. 2016; 18: e24847. PubMed: https:\/\/pubmed.ncbi.nlm.nih.gov\/27621922\/","DOI":"10.5812\/ircmj.24847"},{"key":"27388","doi-asserted-by":"crossref","unstructured":"Macdonald LM. Expertise in everyday nurse-patient conversations: The importance of small talk. Global Qual Nurs Res. 2016; 3: 2333393616643201. PubMed: https:\/\/pubmed.ncbi.nlm.nih.gov\/28462336\/","DOI":"10.1177\/2333393616643201"},{"key":"27389","doi-asserted-by":"crossref","unstructured":"Bikker AP, Fitzpatrick B, Murphy D, Mercer SW. Measuring empathic, person-centred communication in primary care nurses: validity and reliability of the Consultation and Relational Empathy (CARE) Measure. BMC Fam Pract. 2015; 16: 149. PubMed: https:\/\/pubmed.ncbi.nlm.nih.gov\/26493072\/","DOI":"10.1186\/s12875-015-0374-y"},{"key":"27390","doi-asserted-by":"crossref","unstructured":"Lee M, Yom YH. A comparative study of patients and nurses perceptions of the quality of nurses services, satisfaction and intent to revisit the hospital: A questionnaire survey. Int J Nurs Stud. 2007; 44: 545-555. PubMed: https:\/\/pubmed.ncbi.nlm.nih.gov\/16687147\/","DOI":"10.1016\/j.ijnurstu.2006.03.006"},{"key":"27391","unstructured":"Marques Lopes SMG. Satisfa\u00e7\u00e3o dos utentes com os cuidados de enfermagem na Unidade de Cuidados de Sa\u00fade Personalizados de Eiras. (Master\u2019s thesis). 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