{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,11,14]],"date-time":"2026-11-14T03:34:10Z","timestamp":1794627250668,"version":"4.9.1"},"reference-count":0,"publisher":"GITO Verlag","isbn-type":[{"value":"9783955453350","type":"print"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2020,3,9]]},"DOI":"10.30844\/wi_2020_r5-hermes","type":"book-chapter","created":{"date-parts":[[2020,3,6]],"date-time":"2020-03-06T11:29:21Z","timestamp":1583494161000},"page":"1738-1749","source":"Crossref","is-referenced-by-count":7,"title":["The Nature of Customer Experience and its Determinants in the Retail Context: Literature Review"],"prefix":"10.30844","author":[{"name":"ohannes Kepler University, Department of Business Informatics\u2013Information Engineering, Linz, Austria","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Anna","family":"Hermes","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Ren\u00e9","family":"Riedl","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"name":"University of Applied Sciences Upper Austria, School of Business and Management, Steyr, Austria","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"12297","published-online":{"date-parts":[[2020,3,9]]},"container-title":["WI2020 Zentrale Tracks"],"original-title":[],"deposited":{"date-parts":[[2021,9,2]],"date-time":"2021-09-02T15:42:45Z","timestamp":1630597365000},"score":1,"resource":{"primary":{"URL":"https:\/\/library.gito.de\/2021\/07\/13\/wi2020-zentrale-tracks-123\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,3,9]]},"ISBN":["9783955453350"],"references-count":0,"URL":"https:\/\/doi.org\/10.30844\/wi_2020_r5-hermes","relation":{"is-part-of":[{"id-type":"doi","id":"https:\/\/doi.org\/10.30844\/wi_2020_zt","asserted-by":"object"}]},"subject":[],"published":{"date-parts":[[2020,3,9]]}}}