{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,2,22]],"date-time":"2025-02-22T05:37:33Z","timestamp":1740202653494,"version":"3.37.3"},"reference-count":0,"publisher":"IOS Press","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2004]]},"abstract":"<jats:p>In order to enhance our understanding of how to best improve patient care, it was necessary to initially identify key questions that patients ask mostfrequently by recording actual calls made by home hemodialysis patients to a dialysis clinic over a threemonth period. From an initial analysis of the recorded conversations, one of the mostfrequent reasonsfor patient calls was for scheduling concerns. Since the use of automated systems often enable a quicker response to patients&amp;rsquo; needs and alleviate time demands on the personnel that have to answer these calls, an automated scheduling system was designed and implemented to address this concern.<\/jats:p>","DOI":"10.3233\/978-1-60750-949-3-969","type":"book-chapter","created":{"date-parts":[[2025,2,21]],"date-time":"2025-02-21T17:46:46Z","timestamp":1740160006000},"source":"Crossref","is-referenced-by-count":0,"title":["The Medical Appointment Scheduler"],"prefix":"10.3233","author":[{"family":"Lacson Ronilda","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"7437","container-title":["Studies in Health Technology and Informatics","MEDINFO 2004"],"original-title":[],"deposited":{"date-parts":[[2025,2,21]],"date-time":"2025-02-21T18:22:37Z","timestamp":1740162157000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.medra.org\/servlet\/aliasResolver?alias=iospressISSNISBN&issn=0926-9630&volume=107&spage=969"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2004]]},"references-count":0,"URL":"https:\/\/doi.org\/10.3233\/978-1-60750-949-3-969","relation":{},"ISSN":["0926-9630"],"issn-type":[{"value":"0926-9630","type":"print"}],"subject":[],"published":{"date-parts":[[2004]]}}}