{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,2,20]],"date-time":"2025-02-20T05:18:14Z","timestamp":1740028694590,"version":"3.37.3"},"reference-count":0,"publisher":"IOS Press","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2014]]},"abstract":"<jats:p>A good shopping center must provide good car and motorcycle parking space, in order to meet customer demand for parking. Therefore, to improve service quality and optimize customer parking experience are still key goals for innovation. This study uses the case of Taipei 101 Mall to enhance service design based on the service blueprint method to analyze the parking principles and direction of improvement. Service blueprints help businesses establish and improve the service model of operation, and can formulate the individual service duties of the service system. It could reduce the poor linkage of strategy and culture to technology to develop services by a problem-oriented design approach. After service blueprint method is implemented, the case company's current service and deficiencies are depicted and thus new and innovative service can be designed and achieved. The new service model will become a new technological paradigm for parking services.<\/jats:p>","DOI":"10.3233\/978-1-61499-440-4-659","type":"book-chapter","created":{"date-parts":[[2025,2,19]],"date-time":"2025-02-19T17:19:26Z","timestamp":1739985566000},"source":"Crossref","is-referenced-by-count":0,"title":["Enhancing Parking Service Design by Service Blueprint Approach"],"prefix":"10.3233","author":[{"family":"Lee Ching-Hung","sequence":"additional","affiliation":[]},{"family":"Wang Yu-Hui","sequence":"additional","affiliation":[]},{"family":"Trappey Amy J.C.","sequence":"additional","affiliation":[]}],"member":"7437","container-title":["Advances in Transdisciplinary Engineering","Moving Integrated Product Development to Service Clouds in the Global Economy"],"original-title":[],"deposited":{"date-parts":[[2025,2,19]],"date-time":"2025-02-19T17:21:25Z","timestamp":1739985685000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.medra.org\/servlet\/aliasResolver?alias=iospressISSNISBN&issn=2352-751X&volume=1&spage=659"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2014]]},"references-count":0,"URL":"https:\/\/doi.org\/10.3233\/978-1-61499-440-4-659","relation":{},"ISSN":["2352-751X"],"issn-type":[{"value":"2352-751X","type":"print"}],"subject":[],"published":{"date-parts":[[2014]]}}}