{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,2,22]],"date-time":"2025-02-22T05:37:08Z","timestamp":1740202628001,"version":"3.37.3"},"reference-count":0,"publisher":"IOS Press","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2015]]},"abstract":"<jats:p>Electronic health records (EHRs) can produce significant disruption when first implemented. Successful implementations depend on the availability of technical and clinical support. We present a description of the frequency and types of issues raised during the first 12 months after the implementation of an EHR at a teaching hospital in Santiago, Chile.<\/jats:p>","DOI":"10.3233\/978-1-61499-564-7-875","type":"book-chapter","created":{"date-parts":[[2025,2,21]],"date-time":"2025-02-21T17:13:02Z","timestamp":1740157982000},"source":"Crossref","is-referenced-by-count":0,"title":["Characterization of Help Desk issues After the Implementation of an Emergency Department Electronic Health Record"],"prefix":"10.3233","author":[{"family":"Capurro Daniel","sequence":"additional","affiliation":[]},{"family":"Soto Mauricio","sequence":"additional","affiliation":[]},{"family":"Giacaman Patricio","sequence":"additional","affiliation":[]},{"family":"Catal&aacute;n Silvia","sequence":"additional","affiliation":[]}],"member":"7437","container-title":["Studies in Health Technology and Informatics","MEDINFO 2015: eHealth-enabled Health"],"original-title":[],"deposited":{"date-parts":[[2025,2,21]],"date-time":"2025-02-21T17:48:22Z","timestamp":1740160102000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.medra.org\/servlet\/aliasResolver?alias=iospressISBN&isbn=978-1-61499-563-0&spage=875&doi=10.3233\/978-1-61499-564-7-875"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2015]]},"references-count":0,"URL":"https:\/\/doi.org\/10.3233\/978-1-61499-564-7-875","relation":{},"ISSN":["0926-9630"],"issn-type":[{"value":"0926-9630","type":"print"}],"subject":[],"published":{"date-parts":[[2015]]}}}