{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,12,5]],"date-time":"2024-12-05T05:21:05Z","timestamp":1733376065696,"version":"3.30.1"},"reference-count":0,"publisher":"IOS Press","isbn-type":[{"value":"9781643685502","type":"electronic"}],"license":[{"start":{"date-parts":[[2024,12,3]],"date-time":"2024-12-03T00:00:00Z","timestamp":1733184000000},"content-version":"unspecified","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by-nc\/4.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2024,12,3]]},"abstract":"<jats:p>This study introduces a human-centered and transdisciplinary engineering-centered \u201c4D\u201d design model, comprising Discovering Service Touchpoints, Defining Service Sore Points, Depicting User Experience, and Design Idea Development phases, which are based on service encounter discovery and peal-end rule. The systematic travel experiment involving 30 volunteers across six city tours was conducted to analyze user behaviors and needs. Emotional change curves are utilized to optimize peak and end of travel experiences. The findings validate the 4D model for redefining service encounters and leveraging the peak-end rule for the improvement of public transport services.<\/jats:p>","DOI":"10.3233\/atde240845","type":"book-chapter","created":{"date-parts":[[2024,12,4]],"date-time":"2024-12-04T10:15:27Z","timestamp":1733307327000},"source":"Crossref","is-referenced-by-count":0,"title":["Urban Public Transportation Service Evaluation and Design Based on Service Encounter Discovery and Peak-End Rule"],"prefix":"10.3233","author":[{"given":"Ching-Hung","family":"Lee","sequence":"first","affiliation":[{"name":"School of Public Policy and Administration, Xi\u2019an Jiaotong University, China 710049"}]},{"given":"Zhichao","family":"Wang","sequence":"additional","affiliation":[{"name":"School of Public Policy and Administration, Xi\u2019an Jiaotong University, China 710049"}]},{"given":"Sujing","family":"Feng","sequence":"additional","affiliation":[]},{"given":"Fan","family":"Li","sequence":"additional","affiliation":[{"name":"Department of Aeronautical and Aviation Engineering, The Hong Kong Polytechnic University, Hongkong"}]},{"given":"Wanting","family":"Zhang","sequence":"additional","affiliation":[{"name":"\u201cThe Belt and Road\u201d and Eurasian Economic Union Study Center, Northwest University, Xi\u2019an, China"}]},{"given":"Chun-Hsien","family":"Chen","sequence":"additional","affiliation":[{"name":"School of Mechanical and Aerospace Engineering, Nanyang Technological University, Singapore 639798"}]}],"member":"7437","container-title":["Advances in Transdisciplinary Engineering","Engineering For Social Change"],"original-title":[],"link":[{"URL":"https:\/\/ebooks.iospress.nl\/pdf\/doi\/10.3233\/ATDE240845","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,12,4]],"date-time":"2024-12-04T10:15:28Z","timestamp":1733307328000},"score":1,"resource":{"primary":{"URL":"https:\/\/ebooks.iospress.nl\/doi\/10.3233\/ATDE240845"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024,12,3]]},"ISBN":["9781643685502"],"references-count":0,"URL":"https:\/\/doi.org\/10.3233\/atde240845","relation":{},"ISSN":["2352-751X","2352-7528"],"issn-type":[{"value":"2352-751X","type":"print"},{"value":"2352-7528","type":"electronic"}],"subject":[],"published":{"date-parts":[[2024,12,3]]}}}