{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,8,3]],"date-time":"2026-08-03T06:41:34Z","timestamp":1785739294674,"version":"3.56.0"},"reference-count":0,"publisher":"IOS Press","isbn-type":[{"value":"9781643681948","type":"print"},{"value":"9781643681955","type":"electronic"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2021,9,8]]},"abstract":"<jats:p>Customer product reviews play a role in improving the quality of products and services for business organizations or their brands. Complaining is an attitude that expresses dissatisfaction with an event or a product not meeting customer expectations. In this paper, we build a Vietnamese Open-domain Complaint Detection dataset (UIT-ViOCD), including 5,485 human-annotated reviews on four categories about product reviews on e-commerce sites. After the data collection phase, we proceed to the annotation task and achieve the inter-annotator agreement (Am) of 87%. Then, we present an extensive methodology for the research purposes and achieve 92.16% by F1-score for identifying complaints. With the results, in future, we aim to build a system for open-domain complaint detection on E-commerce websites.<\/jats:p>","DOI":"10.3233\/faia210058","type":"book-chapter","created":{"date-parts":[[2021,9,16]],"date-time":"2021-09-16T09:23:06Z","timestamp":1631784186000},"source":"Crossref","is-referenced-by-count":10,"title":["Vietnamese Complaint Detection on E-Commerce Websites"],"prefix":"10.3233","author":[{"given":"Nhung Thi-Hong","family":"Nguyen","sequence":"first","affiliation":[{"name":"University of Information Technology, Ho Chi Minh City, Vietnam"},{"name":"Vietnam National University Ho Chi Minh City, Vietnam"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Phuong Phan-Dieu","family":"Ha","sequence":"additional","affiliation":[{"name":"University of Information Technology, Ho Chi Minh City, Vietnam"},{"name":"Vietnam National University Ho Chi Minh City, Vietnam"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Luan Thanh","family":"Nguyen","sequence":"additional","affiliation":[{"name":"University of Information Technology, Ho Chi Minh City, Vietnam"},{"name":"Vietnam National University Ho Chi Minh City, Vietnam"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Kiet Van","family":"Nguyen","sequence":"additional","affiliation":[{"name":"University of Information Technology, Ho Chi Minh City, Vietnam"},{"name":"Vietnam National University Ho Chi Minh City, Vietnam"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Ngan Luu-Thuy","family":"Nguyen","sequence":"additional","affiliation":[{"name":"University of Information Technology, Ho Chi Minh City, Vietnam"},{"name":"Vietnam National University Ho Chi Minh City, Vietnam"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"7437","container-title":["Frontiers in Artificial Intelligence and Applications","New Trends in Intelligent Software Methodologies, Tools and Techniques"],"original-title":[],"link":[{"URL":"https:\/\/ebooks.iospress.nl\/pdf\/doi\/10.3233\/FAIA210058","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,10,25]],"date-time":"2021-10-25T13:29:31Z","timestamp":1635168571000},"score":1,"resource":{"primary":{"URL":"https:\/\/ebooks.iospress.nl\/doi\/10.3233\/FAIA210058"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,9,8]]},"ISBN":["9781643681948","9781643681955"],"references-count":0,"URL":"https:\/\/doi.org\/10.3233\/faia210058","relation":{},"ISSN":["0922-6389","1879-8314"],"issn-type":[{"value":"0922-6389","type":"print"},{"value":"1879-8314","type":"electronic"}],"subject":[],"published":{"date-parts":[[2021,9,8]]}}}