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In order to explain citizens\u2019 non-adoption and adoption of public e-services, this article builds on the Inhibitor Theory as an analytical framework, based on which a dual factor-model is proposed and tested with survey data from 495 German citizens. The results of this study indicate that non-adoption of public e-services is less driven by technical issues than suggested in current literature. Instead, the need for personal consultation and status quo bias are the strongest predictors of citizens\u2019 non-adoption.<\/jats:p>","DOI":"10.3233\/ip-190214","type":"journal-article","created":{"date-parts":[[2020,4,14]],"date-time":"2020-04-14T13:33:54Z","timestamp":1586871234000},"page":"339-360","source":"Crossref","is-referenced-by-count":19,"title":["Assessing citizens\u2019 non-adoption of public e-services in Germany"],"prefix":"10.1177","volume":"25","author":[{"given":"Bettina","family":"Distel","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"179","reference":[{"issue":"2","key":"10.3233\/IP-190214_ref1","doi-asserted-by":"crossref","first-page":"179","DOI":"10.1016\/0749-5978(91)90020-T","article-title":"The theory of planned behavior","volume":"50","author":"Ajzen,","year":"1991","journal-title":"Organizational Behavior and Human Decision Processes"},{"key":"10.3233\/IP-190214_ref2","unstructured":"Akkaya, C., Wolf, P., & Krcmar, H. 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