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The aim of this study is to provide empirical insights into citizen awareness of and beliefs about ADM in public-sector services. To this end, we participated in an annual national survey in Sweden carried out by the SOM Institute at Gothenburg University concluding that a minority of the citizens know about the use of ADM in public-sector services. Furthermore, when computers instead of civil servants make decisions in the public-sector, citizens expect decisions by computers to become less legally secure but more impartial. They also expect ADM to take personal circumstances into account to a lesser degree and become less transparent. Finally, we found that citizens with that awareness expect decisions by computers to become more reliable and impartial. Based on our empirical findings in relation to previous research, we suggest four hypotheses on citizen\u2019s awareness and beliefs about public-sector ADM.<\/jats:p>","DOI":"10.3233\/ip-211516","type":"journal-article","created":{"date-parts":[[2022,4,26]],"date-time":"2022-04-26T17:54:40Z","timestamp":1650995680000},"page":"391-408","source":"Crossref","is-referenced-by-count":6,"title":["Citizens\u2019 attitudes towards automated decision-making"],"prefix":"10.1177","volume":"27","author":[{"given":"Thomas","family":"Denk","sequence":"first","affiliation":[{"name":"School of Humanitites, Education and Social Sciences, \u00d6rebro University, \u00d6rebro, Sweden"}]},{"given":"Karin","family":"Hedstr\u00f6m","sequence":"additional","affiliation":[{"name":"Department of Informatics, \u00d6rebro University, \u00d6rebro, Sweden"}]},{"given":"Fredrik","family":"Karlsson","sequence":"additional","affiliation":[{"name":"Department of Informatics, \u00d6rebro University, \u00d6rebro, Sweden"}]}],"member":"179","reference":[{"issue":"3","key":"10.3233\/IP-211516_ref1","doi-asserted-by":"crossref","first-page":"253","DOI":"10.1057\/ap.2014.22","article-title":"Procedural fairness and political trust among young people: Evidence from a panel study of Swedish school students","volume":"50","author":"Abdelzadeh","year":"2015","journal-title":"Acta Politica"},{"issue":"3","key":"10.3233\/IP-211516_ref2","doi-asserted-by":"crossref","first-page":"611","DOI":"10.1007\/s00146-019-00931-w","article-title":"In AI we trust? 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