{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,12]],"date-time":"2026-05-12T06:54:12Z","timestamp":1778568852054,"version":"3.51.4"},"reference-count":48,"publisher":"SAGE Publications","issue":"4","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IP"],"published-print":{"date-parts":[[2022,12,15]]},"abstract":"<jats:p>A citizen-centric approach was used to understand the effectiveness of e-government web portals in India. So, the study aims to find the factors of e-government (i.e., information clarity and appropriateness, relevance &amp; usefulness, information accuracy &amp; completeness, system security, users\u2019 privacy, system stability, and interactive services) and their influence on citizen perception, citizen satisfaction, and users\u2019 intention. Since the e-government web portal is for the citizen of a country and random sampling is more appropriate. So, our study did the same with a modified scale. The confirmatory factor analysis (CFA) model was applied to show model fit and multiple regression analysis was employed to analyze the final data. The results revealed that the factors of e-government positively impact quality perception, citizen satisfaction, and Users\u2019 intention toward e-government. Further, data analysis has enough evidence to say e-government quality perception and citizen satisfaction mediate the relationship between factors of e-government and Users\u2019 intention. This investigation outlines how the government designs its e-government portal to enhance citizen satisfaction, citizen perception in terms of e-government quality, and users\u2019 intentions.<\/jats:p>","DOI":"10.3233\/ip-220001","type":"journal-article","created":{"date-parts":[[2022,11,15]],"date-time":"2022-11-15T11:40:54Z","timestamp":1668512454000},"page":"539-555","source":"Crossref","is-referenced-by-count":8,"title":["A citizen-centric approach to understand the effectiveness of e-government web portals: Empirical evidence from India"],"prefix":"10.1177","volume":"27","author":[{"given":"Sumanjeet","family":"Singh","sequence":"first","affiliation":[{"name":"Department of Commerce, Ramjas College, University of Delhi, New Delhi, India"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Vimal","family":"Kumar","sequence":"additional","affiliation":[{"name":"Department of Information Management, Chaoyang University of Technology, Taichung, Taiwan"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Minakshi","family":"Paliwal","sequence":"additional","affiliation":[{"name":"Department of Commerce, Daulat Ram Collegem, University of Delhi, Delhi, India"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Pratima","family":"Verma","sequence":"additional","affiliation":[{"name":"Department of Strategic Management, Indian Institute of Management Kozhikode, India"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Binod","family":"Rajak","sequence":"additional","affiliation":[{"name":"Innovation and Creativity Management, Department of Management Studies, Nalsar University of Law, Justice City, Shamirpet, Hyderabad, India"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"179","reference":[{"key":"10.3233\/IP-220001_ref1","first-page":"231","article-title":"EGOSQ-users\u2019 assessment of e-governance online-services: A quality measurement instrumentation","author":"Agrawal","year":"2007","journal-title":"In the International Conference on E-governance"},{"issue":"1","key":"10.3233\/IP-220001_ref2","doi-asserted-by":"publisher","first-page":"22","DOI":"10.5121\/ijmvsc.2011.2102","article-title":"\u201cInnovative approach for e-government transformation\u201d","volume":"2","author":"Al-Khouri","year":"2011","journal-title":"International Journal of Managing Value and Supply Chains (IJMVSC)"},{"issue":"2","key":"10.3233\/IP-220001_ref3","doi-asserted-by":"publisher","first-page":"207","DOI":"10.1108\/09593841211232712","article-title":"Predictors for e-government adoption in Jordan: Deployment of an empirical evaluation based on a citizen-centric approach","volume":"25","author":"Alomari","year":"2012","journal-title":"Information Technology & People"},{"issue":"4","key":"10.3233\/IP-220001_ref4","doi-asserted-by":"publisher","first-page":"689","DOI":"10.2307\/25750701","article-title":"The Other Side of Acceptance: Studying the Direct and Indirect Effects of Emotions on Information Technology Use","volume":"34","author":"Beaudry","year":"2010","journal-title":"MIS Quarterly"},{"issue":"1","key":"10.3233\/IP-220001_ref5","doi-asserted-by":"publisher","first-page":"89","DOI":"10.1108\/02640471211204088","article-title":"E-government portals: a knowledge management study","volume":"30","author":"Behzadi","year":"2012","journal-title":"The Electronic Library"},{"issue":"3","key":"10.3233\/IP-220001_ref6","doi-asserted-by":"publisher","first-page":"246","DOI":"10.1108\/17410391211224408","article-title":"E-service quality model for Indian government portals: citizens\u2019 perspective","volume":"25","author":"Bhattacharya","year":"2012","journal-title":"Journal of Enterprise Information Management"},{"issue":"7","key":"10.3233\/IP-220001_ref7","doi-asserted-by":"publisher","first-page":"1","DOI":"10.3390\/agronomy10070932","article-title":"Evaluation of e-Government Web Portals: The Case of Agricultural e-gov Services in Greece","volume":"10","author":"Bournaris","year":"2020","journal-title":"Agronomy"},{"issue":"1\/2","key":"10.3233\/IP-220001_ref8","doi-asserted-by":"publisher","first-page":"33","DOI":"10.1108\/GKMC-05-2018-0045","article-title":"Development level of electronic government services: An empirical study of e-government websites in Pakistan","volume":"68","author":"Butt","year":"2019","journal-title":"Global Knowledge, Memory and Communication"},{"issue":"1","key":"10.3233\/IP-220001_ref9","doi-asserted-by":"publisher","first-page":"5","DOI":"10.1111\/j.1365-2575.2005.00183.x","article-title":"The utilization of e-gov Services: citizen trust, innovation and acceptance factors","volume":"15","author":"Carter","year":"2005","journal-title":"Information Systems Journal"},{"key":"10.3233\/IP-220001_ref10","unstructured":"Eggers, W., Bellman, J. 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