{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,21]],"date-time":"2026-04-21T22:42:59Z","timestamp":1776811379696,"version":"3.51.2"},"reference-count":23,"publisher":"European Society of Computational Methods in Sciences and Engineering","issue":"5","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JCM"],"published-print":{"date-parts":[[2021,11,1]]},"abstract":"<jats:p>Servitization has a significant impact on the upgrading and reform of the equipment manufacturing industry. From the perspective of application of high-end servitization theory in business practice of equipment manufacturing industry, based on the review of relevant literature, this paper analyzes the concept of integration delay strategy mechanism of cooperative production between enterprises and customers, and thus constructs the theoretical model framework of 4S service pilot high-end equipment manufacturing product-customer interaction experience. With the Liaoning equipment manufacturing industry as a case for quantitative analysis, the feasibility of using delay strategy in the 4S service pilot program is demonstrated, and the three-stage development plan of Liaoning 4S service pilot is outlined. The results show that: At present, in the trend of servitization of China\u2019s equipment manufacturing enterprises, 4S service pilot high-end manufacturing product model enables equipment manufacturing enterprises to delay production time and produce according to customer orders, improve service efficiency and optimize resource allocation, and help enterprises to obtain new exclusive competitive advantages.<\/jats:p>","DOI":"10.3233\/jcm-215093","type":"journal-article","created":{"date-parts":[[2021,6,15]],"date-time":"2021-06-15T14:10:48Z","timestamp":1623766248000},"page":"1441-1453","source":"Crossref","is-referenced-by-count":0,"title":["Grey relation analysis of 4S service pilot in high-end equipment manufacturing industry"],"prefix":"10.66113","volume":"21","author":[{"given":"Chunyue","family":"Xiao","sequence":"first","affiliation":[{"name":"School of Business Administration, Shengyang Polytechnic College, Shenyang, Liaoning, China"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jian","family":"Sun","sequence":"additional","affiliation":[{"name":"School of Management, Shenyang University of Technolog, Shenyang, Liaoning, China"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"55691","reference":[{"issue":"1","key":"10.3233\/JCM-215093_ref1","doi-asserted-by":"crossref","first-page":"47","DOI":"10.4236\/ojbm.2018.61004","article-title":"Transformation and upgrading of manufacturing service-taking shaangu as an example","volume":"6","author":"Zhao","year":"2018","journal-title":"Open Journal of Business and Management"},{"key":"10.3233\/JCM-215093_ref2","doi-asserted-by":"crossref","first-page":"133","DOI":"10.1016\/j.infsof.2018.04.005","article-title":"Supporting the evolution of event-driven service-oriented architectures using change patterns","volume":"100","author":"Tragatschnig","year":"2018","journal-title":"Information and Software Technology"},{"issue":"2","key":"10.3233\/JCM-215093_ref3","first-page":"48","article-title":"Implementation path of service-oriented township government construction-the perspective of transformation of government functions","volume":"10","author":"Sui","year":"2015","journal-title":"International Business and Management"},{"issue":"1","key":"10.3233\/JCM-215093_ref4","first-page":"14","article-title":"Overcoming, the service paradox in manufacturing, companies","volume":"23","author":"Gebauer","year":"2005","journal-title":"Journal of European Management"},{"key":"10.3233\/JCM-215093_ref5","doi-asserted-by":"crossref","first-page":"302","DOI":"10.1016\/j.cie.2018.09.043","article-title":"A function availability-based integrated product-service network model for high-end manufacturing equipment","volume":"126","author":"Chang","year":"2018","journal-title":"Computers & Industrial Engineering"},{"issue":"4","key":"10.3233\/JCM-215093_ref6","first-page":"38","article-title":"Transformation and promotion path of high-end equipment manufacturing industry in China","volume":"37","author":"Xia","year":"2018","journal-title":"Journal of Information and Management"},{"key":"10.3233\/JCM-215093_ref7","doi-asserted-by":"crossref","first-page":"90","DOI":"10.1016\/j.indmarman.2020.06.014","article-title":"Firm boundaries in servitization: Interplay and repositioning practices","volume":"90","author":"Huikkola","year":"2020","journal-title":"Industrial Marketing Management"},{"issue":"4","key":"10.3233\/JCM-215093_ref8","doi-asserted-by":"crossref","first-page":"331","DOI":"10.1108\/09600030710752532","article-title":"Postponement strategy from a supply chain perspective: Cases from China","volume":"37","author":"Jeff","year":"2007","journal-title":"International Journal of Physical Distribution & Logistics Management"},{"issue":"4","key":"10.3233\/JCM-215093_ref9","doi-asserted-by":"crossref","first-page":"647","DOI":"10.1108\/TQM-01-2020-0006","article-title":"Fourth industrial revolution, digital servitization and relationship quality in Italian B2B manufacturing firms. An exploratory study","volume":"32","author":"Grandinetti","year":"2020","journal-title":"The TQM Journal"},{"issue":"12","key":"10.3233\/JCM-215093_ref10","first-page":"137","article-title":"Path selection of service-oriented manufacturing industry\u00a0\u2013 based on smile curve theory","volume":"32","author":"Jian","year":"2011","journal-title":"Science and Technology Management"},{"issue":"3","key":"10.3233\/JCM-215093_ref11","doi-asserted-by":"crossref","first-page":"410","DOI":"10.1080\/00343404.2018.1468076","article-title":"Antecedents and implications of territorial servitization","volume":"53","author":"Gome","year":"2018","journal-title":"Region Studies"},{"key":"10.3233\/JCM-215093_ref12","first-page":"44","article-title":"Analysis of factors influencing industrial service outsourcing\u00a0\u2013 based on panel data analysis of 22 industrial sectors","volume":"12","author":"Huo","year":"2012","journal-title":"China Industrial Economy"},{"key":"10.3233\/JCM-215093_ref13","doi-asserted-by":"crossref","unstructured":"H. G\u00f6rg, A. Hanley and E. Strobl, Outsourcing, Foreign Ownership, Exporting and Productivity: An Empirical Investigation with Plant Level Data, Research Paper, GEP of University of Nottingham, Nottingham, 2004.","DOI":"10.2139\/ssrn.715964"},{"key":"10.3233\/JCM-215093_ref15","doi-asserted-by":"crossref","first-page":"313","DOI":"10.1080\/00343404.2018.1542670","article-title":"Territorial servitization and the manufacturing renaissance in knowledge-based economies","volume":"53","author":"Lafuente","year":"2018","journal-title":"Region Studies"},{"issue":"3","key":"10.3233\/JCM-215093_ref16","doi-asserted-by":"crossref","first-page":"398","DOI":"10.1080\/00343404.2018.1524134","article-title":"Territorial servitization in Marshallian industrial districts: the industrial district as a place-based form of servitization","volume":"53","author":"Sforzi","year":"2018","journal-title":"Region Studies"},{"key":"10.3233\/JCM-215093_ref17","unstructured":"J. Marceau and C. Martinez, Selling Solutions: Product\u00a0\u2013 service Packages as Links between New and Old Economic, Industrial Dynamics of the New and Old Economy\u00a0\u2013 who are embracing whom? DRUID Summer Conference, 2002."},{"key":"10.3233\/JCM-215093_ref18","first-page":"91","article-title":"Research on value creation of service-oriented manufacturing enterprises","author":"Guo","year":"2013","journal-title":"China Science and Technology Forum"},{"issue":"13","key":"10.3233\/JCM-215093_ref19","doi-asserted-by":"crossref","first-page":"2326","DOI":"10.1016\/j.ifacol.2019.11.553","article-title":"Servitization of small- and medium-sized manufacturing enterprises: facing barriers through the dortmund management model","volume":"52","author":"Michali","year":"2019","journal-title":"IFAC-Papers OnLine"},{"issue":"5","key":"10.3233\/JCM-215093_ref20","doi-asserted-by":"crossref","first-page":"451","DOI":"10.1108\/EUM0000000006093","article-title":"Service strategies within the manufacturing sector: benefits, costs and partnership","volume":"12","author":"Mathieu","year":"2001","journal-title":"International Journal of Service Industry Management"},{"issue":"6","key":"10.3233\/JCM-215093_ref21","first-page":"103","article-title":"An empirical study on service enhancement and differentiation mechanism of manufacturing enterprises in China","author":"Lin","year":"2007","journal-title":"Management World"},{"issue":"3","key":"10.3233\/JCM-215093_ref22","first-page":"119","article-title":"Research review on the servitization of foreign manufacturing industry","author":"Liu","year":"2007","journal-title":"Economists"},{"key":"10.3233\/JCM-215093_ref23","doi-asserted-by":"crossref","first-page":"23","DOI":"10.1016\/j.mfglet.2020.03.004","article-title":"Service-oriented energy supply method in manufacturing system for efficiency","volume":"24","author":"Li","year":"2020","journal-title":"Manufacturing Letters"},{"issue":"4","key":"10.3233\/JCM-215093_ref24","doi-asserted-by":"crossref","first-page":"462","DOI":"10.1108\/GS-04-2018-0018","article-title":"Evaluation of outpatient satisfaction and service quality of Pakistani healthcare projects","volume":"8","author":"Javed","year":"2018","journal-title":"Grey Systems: Theory and Application"}],"container-title":["Journal of Computational Methods in Sciences and Engineering"],"original-title":[],"link":[{"URL":"https:\/\/content.iospress.com\/download?id=10.3233\/JCM-215093","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,4,21]],"date-time":"2026-04-21T22:06:09Z","timestamp":1776809169000},"score":1,"resource":{"primary":{"URL":"https:\/\/journals.sagepub.com\/doi\/full\/10.3233\/JCM-215093"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,11,1]]},"references-count":23,"journal-issue":{"issue":"5"},"URL":"https:\/\/doi.org\/10.3233\/jcm-215093","relation":{},"ISSN":["1472-7978","1875-8983"],"issn-type":[{"value":"1472-7978","type":"print"},{"value":"1875-8983","type":"electronic"}],"subject":[],"published":{"date-parts":[[2021,11,1]]}}}