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In this paper, a hybrid single-valued neutrosophic multi-criteria group decision-making (MCGDM) approach with quality function deployment (QFD) is used to support the MSE\/MSS process. Firstly, single-valued neutrosophic numbers are used to represent the decision-makers\u2019 qualitative assessments. Secondly, an extended QFD is used to translate the customer requirements (CRs) into relevant design requirements (DRs), and a single-valued neutrosophic DEMATEL (DEcision-MAking Trial and Evaluation Laboratory) is used to determine the importance weights of CRs and DRs. Thirdly, a single-valued neutrosophic TODIM (An acronym in Portuguese of interactive and multi-criteria decision-making) is employed to rank all the alternatives. Subsequently, a case study of MSE\/MSS of a smart bike-sharing company is presented. Finally, some valuable managerial suggestions are provided through the results of sensitivity analysis and comparative analysis.<\/jats:p>","DOI":"10.3233\/jifs-171055","type":"journal-article","created":{"date-parts":[[2018,1,19]],"date-time":"2018-01-19T10:57:15Z","timestamp":1516359435000},"page":"177-187","update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":33,"title":["Hybrid single-valued neutrosophic MCGDM with QFD for market segment evaluation and selection"],"prefix":"10.1177","volume":"34","author":[{"given":"Zhang-Peng","family":"Tian","sequence":"first","affiliation":[{"name":"School of Business, Central South University, Changsha, PR China"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jian-Qiang","family":"Wang","sequence":"additional","affiliation":[{"name":"School of Business, Central South University, Changsha, PR China"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Hong-Yu","family":"Zhang","sequence":"additional","affiliation":[{"name":"School of Business, Central South University, Changsha, PR China"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"179","published-online":{"date-parts":[[2018,1,12]]},"reference":[{"key":"e_1_3_2_2_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.cie.2016.01.016"},{"key":"e_1_3_2_3_2","doi-asserted-by":"publisher","DOI":"10.1080\/00207543.2011.615352"},{"key":"e_1_3_2_4_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2015.07.073"},{"key":"e_1_3_2_5_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2017.02.032"},{"key":"e_1_3_2_6_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2016.10.031"},{"key":"e_1_3_2_7_2","article-title":"Embedding carbon impact assessment in multi-criteria supplier segmentation using ELECTRE TRI-rC","author":"Rezaei J.","year":"2017","unstructured":"RezaeiJ., Kadzi\u0144skiM., VanaC. and TavasszyL., Embedding carbon impact assessment in multi-criteria supplier segmentation using ELECTRE TRI-rC, Annals of Operations Research (2017). doi: 10.1007\/s10479-017-2454-y","journal-title":"Annals of Operations Research"},{"key":"e_1_3_2_8_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.cie.2017.04.017"},{"key":"e_1_3_2_9_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.ejor.2017.02.013"},{"key":"e_1_3_2_10_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.asoc.2011.11.026"},{"key":"e_1_3_2_11_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2014.09.044"},{"key":"e_1_3_2_12_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.engappai.2015.06.005"},{"key":"e_1_3_2_13_2","doi-asserted-by":"publisher","DOI":"10.1504\/IJOR.2015.072231"},{"key":"e_1_3_2_14_2","doi-asserted-by":"publisher","DOI":"10.3846\/16111699.2016.1278559"},{"key":"e_1_3_2_15_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.apm.2014.11.051"},{"issue":"4","key":"e_1_3_2_16_2","first-page":"7","article-title":"New product development and quality assurance-quality deployment system","volume":"25","author":"Akao Y.","year":"1972","unstructured":"AkaoY., New product development and quality assurance-quality deployment system, Standardization and Quality Control 25(4) (1972), 7\u201314.","journal-title":"Standardization and Quality Control"},{"key":"e_1_3_2_17_2","doi-asserted-by":"publisher","DOI":"10.1016\/S0019-9958(65)90241-X"},{"key":"e_1_3_2_18_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.engappai.2015.02.006"},{"key":"e_1_3_2_19_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.cie.2016.07.005"},{"key":"e_1_3_2_20_2","doi-asserted-by":"publisher","DOI":"10.1080\/00207543.2016.1259670"},{"key":"e_1_3_2_21_2","doi-asserted-by":"publisher","DOI":"10.3390\/sym8110119"},{"key":"e_1_3_2_22_2","doi-asserted-by":"publisher","DOI":"10.2307\/1914185"},{"issue":"1","key":"e_1_3_2_23_2","first-page":"10","article-title":"Single valued neutrosophic sets","volume":"16","author":"Wang H.B.","year":"2010","unstructured":"WangH.B., SmarandacheF., ZhangY.Q. and SunderramanR., Single valued neutrosophic sets, The Scientific Informative Review 16(1) (2010), 10\u201314.","journal-title":"The Scientific Informative Review"},{"key":"e_1_3_2_24_2","doi-asserted-by":"publisher","DOI":"10.1080\/00207721.2014.994050"},{"key":"e_1_3_2_25_2","article-title":"Frank prioritized Bonferroni mean operator with single-valued neutrosophic sets and its application in selecting third-party logistics providers","author":"Ji P.","year":"2016","unstructured":"JiP., WangJ. and ZhangH.Y., Frank prioritized Bonferroni mean operator with single-valued neutrosophic sets and its application in selecting third-party logistics providers, Neural Computing and Applications (2016). doi: 10.1007\/s00521-016-2660-6","journal-title":"Neural Computing and Applications"},{"key":"e_1_3_2_26_2","doi-asserted-by":"publisher","DOI":"10.1615\/Int.J.UncertaintyQuantification.2017020126"},{"key":"e_1_3_2_27_2","unstructured":"SmarandacheF. 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