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Based on literature and considering the characteristics of web ATM, this study constructs a model for web ATM adoption that comprises three dimensions: The knowledge, the potential value, and the security. 222 valid user questionnaires are collected, and factor analysis is used to verify the factor structure of the decision hierarchy. FAHP is then used to calculate the weights of criteria with six experts through pairwise comparisons. Finally, FAHP weights are integrated into a CBR prediction mechanism for evaluating a user\u2019s adoption intention toward web ATM. The results are helpful for financial institutions to understand and to evaluate the user behavior toward internet banking service adoption.<\/jats:p>","DOI":"10.3233\/jifs-191408","type":"journal-article","created":{"date-parts":[[2020,7,28]],"date-time":"2020-07-28T15:24:37Z","timestamp":1595949877000},"page":"2869-2879","update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":4,"title":["Using FAHP and CBR to evaluate the intention of adoption of internet banking service: The example of web ATM"],"prefix":"10.1177","volume":"39","author":[{"given":"Shih-Jui","family":"Chang","sequence":"first","affiliation":[{"name":"Department of Business Administration, Ming Chuan University, Taipei, Taiwan (R.O.C)"}]},{"given":"Chi-I","family":"Hsu","sequence":"additional","affiliation":[{"name":"Department of Information Management, Kainan University, Taoyuan, Taiwan (R.O.C)"}]},{"given":"Chin-Tsai","family":"Lin","sequence":"additional","affiliation":[{"name":"Department of Business Administration, Ming Chuan University, Taipei, Taiwan (R.O.C)"}]}],"member":"179","published-online":{"date-parts":[[2020,7,18]]},"reference":[{"key":"e_1_3_1_2_2","unstructured":"ATM market place Web ATMs: Is it time to go. https:\/\/perma.cc\/G3YG-NW6K"},{"key":"e_1_3_1_3_2","doi-asserted-by":"publisher","DOI":"10.1108\/00251740910984578"},{"key":"e_1_3_1_4_2","unstructured":"BhargavaA.K. 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