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Key Performance Indicators (KPIs) of the production process can provide useful information on the current state of the ongoing process. In this paper, the relative importance of KPIs and their values at the enterprise level were assessed by the experts and decision-makers. Their estimates are described by the linguistic variables which were modeled by intuitionistic fuzzy numbers. The weights vector of KPIs at the level of the considered enterprise is given by the Fuzzy Analytic Hierarchical Process (FAHP) with Triangular Intuitionistic Fuzzy Numbers (TIFNs). The rank of enterprises with respect to KPIs\u2019 values and their weights was calculated using the modified TOPSIS with TIFNs. The developed model was tested on 30 enterprises from Serbia, belonging to the sector of small and medium-sized (SME) production enterprises. The improvement strategies of KPIs should be proposed at the level of each enterprise, separately, respecting the KPIs\u2019 values of the first-ranked enterprise.<\/jats:p>","DOI":"10.3233\/jifs-200159","type":"journal-article","created":{"date-parts":[[2020,9,8]],"date-time":"2020-09-08T10:07:42Z","timestamp":1599559662000},"page":"4009-4026","update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":2,"title":["Study on performance evaluation of\u00a0the\u00a0production process - fuzzy MCDM approach"],"prefix":"10.1177","volume":"39","author":[{"given":"Marija","family":"Zahar Djordjevic","sequence":"first","affiliation":[{"name":"University of Kragujevac, Faculty of Engineering, Sestre Janjic 6, Kragujevac, Serbia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Barbara","family":"Simeunovic","sequence":"additional","affiliation":[{"name":"University of Belgrade, Faculty of Organizational Science, Jove Ilica, Belgrade, Serbia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Snezana","family":"Nestic","sequence":"additional","affiliation":[{"name":"University of Kragujevac, Faculty of Engineering, Sestre Janjic 6, Kragujevac, Serbia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Aleksandar","family":"Aleksic","sequence":"additional","affiliation":[{"name":"University of Kragujevac, Faculty of Engineering, Sestre Janjic 6, Kragujevac, Serbia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Hrvoje","family":"Puskaric","sequence":"additional","affiliation":[{"name":"Technical College of Applied Studies in Kragujevac, Kosovska, Kragujevac, Serbia"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"179","published-online":{"date-parts":[[2020,8,19]]},"reference":[{"issue":"70","key":"e_1_3_2_2_2","first-page":"3467","article-title":"A New Approach on Solving Intuitionistic Fuzzy Linear Programming Problem","volume":"6","author":"Nagoorgani A.","year":"2012","unstructured":"NagoorganiA. and PonnalaguK., A New Approach on Solving Intuitionistic Fuzzy Linear Programming Problem, Applied Mathematical Sciences 6(70) (2012), 3467\u20133474.","journal-title":"Applied Mathematical Sciences"},{"key":"e_1_3_2_3_2","unstructured":"SimeunovicB. 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