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Step-1: performance evaluation and integration; Step-2: forecasting model construction; and Step-3: knowledge generation. First, the decision making trial and evaluation laboratory (DEMATEL) is incorporated with balanced scorecards (BSC) to discover the complicated\/intertwined relationships among BSC\u2019s four perspectives. To overcome the problem of BSC that cannot yield a specific direction, the study then employs data envelopment analysis (DEA). Apart from previous studies that utilize an all embracing one-stage model, this set-up extends it to a two-stage model that calculates the performance scores for each BSC perspective. By doing so, users can realize a company\u2019s weaknesses and strengths and identify possible paths toward efficiency. VIKOR is subsequently used to summarize all scores into a synthesized one. Second, the analyzed outcomes are then fed into random vector functional-link (RVFL) networks to establish the forecasting model. To handle the opaque nature of RVFL, the instance learning method is conducted to extract the implicit decision logics. 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