{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,2]],"date-time":"2026-02-02T11:20:42Z","timestamp":1770031242299,"version":"3.49.0"},"reference-count":43,"publisher":"SAGE Publications","issue":"2","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IFS"],"published-print":{"date-parts":[[2021,9,15]]},"abstract":"<jats:p>Since the information quality in the online health community is very important for users to obtain valuable health information, information quality evaluation is a necessary research that involves a multi-attribute decision-making (MADM) problem. However, few researches have been done to address both the construction of evaluation criteria and the expression and processing of fuzzy information, especially in online health community. This paper proposes a novel evaluation framework of information service quality combined principal component analysis (PCA) method with the TOPSIS method under q-rung orthopair fuzzy set (q-ROFS) environment. An accurate evaluation criteria system is optimized by the PCA method, and the q-ROF TOPSIS method is proposed to process larger space of fuzzy evaluation information and overcome information loss and information distortion, in which a new distance measure between q-ROFSs is defined and an entropy weight model is initiated to determine the unknown weight of attribute. Moreover, a numerical example is performed to prove the practicability and superiority of the method through comparative analysis, which gives clear results of information quality evaluation of four online health communities. This research ends with fuzzy decision-making theory and application, and provides references for standardizing and improving the information quality of online health communities.<\/jats:p>","DOI":"10.3233\/jifs-211123","type":"journal-article","created":{"date-parts":[[2021,8,13]],"date-time":"2021-08-13T13:53:15Z","timestamp":1628862795000},"page":"3697-3714","source":"Crossref","is-referenced-by-count":15,"title":["q-Rung orthopair fuzzy TOPSIS method and the application to information service quality evaluation in online health community"],"prefix":"10.1177","volume":"41","author":[{"given":"Aihui","family":"Ye","sequence":"first","affiliation":[{"name":"School of Economics and Management, Beijing Jiaotong University, Beijing, China"}]},{"given":"Runtong","family":"Zhang","sequence":"additional","affiliation":[{"name":"School of Economics and Management, Beijing Jiaotong University, Beijing, China"}]},{"given":"Pei","family":"Wu","sequence":"additional","affiliation":[{"name":"School of Economics and Management, Beijing Jiaotong University, Beijing, China"}]},{"given":"Yuping","family":"Xing","sequence":"additional","affiliation":[{"name":"Glorious Sun School of Business and Management, Donghua University, Shanghai, China"}]}],"member":"179","reference":[{"issue":"6","key":"10.3233\/JIFS-211123_ref1","doi-asserted-by":"crossref","first-page":"1108","DOI":"10.1002\/int.22088","article-title":"Pythagorean fuzzy TOPSIS for multicriteria group decision-making with unknown weight information through entropy measure","volume":"34","author":"Biswas","year":"2019","journal-title":"International Journal of Intelligent Systems"},{"key":"10.3233\/JIFS-211123_ref2","doi-asserted-by":"crossref","first-page":"263","DOI":"10.1016\/j.ins.2014.02.019","article-title":"Fuzzy inferior ratio method for multiple attribute decision making problems","volume":"277","author":"Hadi-Vencheh","year":"2014","journal-title":"Information Sciences"},{"key":"10.3233\/JIFS-211123_ref3","doi-asserted-by":"crossref","first-page":"9","DOI":"10.1016\/j.jmsy.2018.11.002","article-title":"Sustainable supplier selection: A multi-criteria intuitionistic fuzzy TOPSIS method","volume":"50","author":"Memari","year":"2019","journal-title":"Journal of Manufacturing Systems"},{"issue":"8","key":"10.3233\/JIFS-211123_ref4","doi-asserted-by":"crossref","first-page":"1749","DOI":"10.1007\/s13042-020-01070-1","article-title":"A q-rung orthopair fuzzy multi-criteria group decision making method for supplier selection based on a novel distance measure","volume":"11","author":"Pinar","year":"2020","journal-title":"International Journal of Machine Learning and Cybernetics"},{"key":"10.3233\/JIFS-211123_ref5","doi-asserted-by":"crossref","unstructured":"Hwang C.L. and Yoon K.S. , Multiple Attribute Decision Making: Methods and Applications, Berlin: Springer, (1981).","DOI":"10.1007\/978-3-642-48318-9"},{"issue":"1","key":"10.3233\/JIFS-211123_ref6","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/S0165-0114(97)00377-1","article-title":"Extensions of the TOPSIS for group decision-making under fuzzy environment","volume":"114","author":"Chen","year":"2000","journal-title":"Fuzzy Sets and Systems"},{"key":"10.3233\/JIFS-211123_ref7","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/j.eswa.2018.12.010","article-title":"A group decision making sustainable supplier selection approach using extended TOPSIS under interval-valued Pythagorean fuzzy environment","volume":"121","author":"Yu","year":"2019","journal-title":"Expert Systems with Applications"},{"key":"10.3233\/JIFS-211123_ref8","doi-asserted-by":"crossref","first-page":"386","DOI":"10.1016\/j.eswa.2019.01.053","article-title":"Corrigendum to \u201cA group decision making sustainable supplier selection approach using extended topsis under interval-valued Pythagorean fuzzy environment\u201d","volume":"123","author":"Yu","year":"2019","journal-title":"Expert Systems with Applications"},{"key":"10.3233\/JIFS-211123_ref9","doi-asserted-by":"crossref","unstructured":"Chen D.H. , Zhang R.T. , Liu K.C. and Hou L. , Knowledge Discovery from Posts in Online Health Communities Using Unified Medical Language System, International Journal of Environmental Research and Public Health 15(6) (2018).","DOI":"10.3390\/ijerph15061291"},{"issue":"8","key":"10.3233\/JIFS-211123_ref10","doi-asserted-by":"crossref","first-page":"11363","DOI":"10.1016\/j.eswa.2009.03.039","article-title":"A multi-criteria intuitionistic fuzzy group decision making for supplier selection with TOPSIS method","volume":"36","author":"Boran","year":"2009","journal-title":"Expert Systems with Applications"},{"issue":"1","key":"10.3233\/JIFS-211123_ref11","doi-asserted-by":"crossref","first-page":"50","DOI":"10.1002\/int.22042","article-title":"Some q-rung orthopair fuzzy Maclaurin symmetric mean operators and their applications to potential evaluation of emerging technology commercialization","volume":"34","author":"Wei","year":"2019","journal-title":"International Journal of Intelligent Systems"},{"issue":"7","key":"10.3233\/JIFS-211123_ref12","doi-asserted-by":"crossref","first-page":"1426","DOI":"10.1002\/int.21985","article-title":"Some q-rung orthopair fuzzy Heronian mean operators in multiple attribute decision making","volume":"33","author":"Wei","year":"2018","journal-title":"International Journal of Intelligent Systems"},{"key":"10.3233\/JIFS-211123_ref13","doi-asserted-by":"crossref","unstructured":"Liao H.C. , Wu X.L. and Mi X.M. , An integrated method for cognitive complex multiple experts multiple criteria decision making based on ELECTRE III with weighted Borda rule, Omega-International Journal of Management 93 (2020).","DOI":"10.1016\/j.omega.2019.03.010"},{"key":"10.3233\/JIFS-211123_ref14","doi-asserted-by":"crossref","first-page":"328","DOI":"10.1016\/j.asoc.2014.07.006","article-title":"On the entropy for Atanassov\u2019s intuitionistic fuzzy sets: An interpretation from the perspective of amount of knowledge","volume":"24","author":"Guo","year":"2014","journal-title":"Applied Soft Computing"},{"key":"10.3233\/JIFS-211123_ref15","doi-asserted-by":"crossref","first-page":"87","DOI":"10.1016\/S0165-0114(86)80034-3","article-title":"Intuitionistic fuzzy sets","volume":"20","author":"Atanassov","year":"1986","journal-title":"Fuzzy Sets and Systems"},{"key":"10.3233\/JIFS-211123_ref16","doi-asserted-by":"crossref","unstructured":"Bai K.Y. , Zhu X.M. , Wang J. and Zhang R.T. , Some Partitioned Maclaurin Symmetric Mean Based on q-Rung Orthopair Fuzzy Information for Dealing with Multi-Attribute Group Decision Making, Symmetry 10(9) (2018).","DOI":"10.3390\/sym10090383"},{"key":"10.3233\/JIFS-211123_ref17","doi-asserted-by":"crossref","first-page":"338","DOI":"10.1016\/S0019-9958(65)90241-X","article-title":"Fuzzy sets","volume":"8","author":"Zadeh","year":"1965","journal-title":"Information and Control"},{"issue":"4","key":"10.3233\/JIFS-211123_ref18","first-page":"461","article-title":"Project Delivery System Decision Making using Pythagorean Fuzzy TOPSIS","volume":"30","author":"Su","year":"2019","journal-title":"Inzinerine Ekonomika-Engineering Economics"},{"issue":"5","key":"10.3233\/JIFS-211123_ref19","doi-asserted-by":"crossref","first-page":"3425","DOI":"10.1007\/s00500-019-04105-0","article-title":"Multi-criteria group decision making based on ELECTRE I method in Pythagorean fuzzy information","volume":"24","author":"Akram","year":"2020","journal-title":"Soft Computing"},{"issue":"7","key":"10.3233\/JIFS-211123_ref20","doi-asserted-by":"crossref","first-page":"1455","DOI":"10.1002\/int.22103","article-title":"Group decision-making based on pythagorean fuzzy TOPSIS method","volume":"34","author":"Akram","year":"2019","journal-title":"International Journal of Intelligent Systems"},{"key":"10.3233\/JIFS-211123_ref21","doi-asserted-by":"crossref","first-page":"100387","DOI":"10.1016\/j.rtbm.2019.100387","article-title":"Evaluation of service quality in public bus transportation using interval- valued intuitionistic fuzzy QFD methodology","volume":"33","author":"Deveci","year":"2019","journal-title":"Research in Transportation Business and Management"},{"key":"10.3233\/JIFS-211123_ref22","doi-asserted-by":"crossref","unstructured":"Rajak M. and Shaw K. , Evaluation and selection of mobile health (mHealth) applications using AHP and fuzzy TOPSIS, Technology in Society 59 (2019).","DOI":"10.1016\/j.techsoc.2019.101186"},{"key":"10.3233\/JIFS-211123_ref23","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1155\/2018\/1579865","article-title":"Fuzzy Entropy for Pythagorean Fuzzy Sets with Application to Multicriterion Decision Making","volume":"2018","author":"Yang","year":"2018","journal-title":"Complexity"},{"issue":"2","key":"10.3233\/JIFS-211123_ref24","doi-asserted-by":"crossref","first-page":"315","DOI":"10.1002\/int.21933","article-title":"Some q-Rung orthopair fuzzy Bonferroni mean operators and their application to multi-attribute group decision making","volume":"33","author":"Liu","year":"2018","journal-title":"International Journal of Intelligent Systems"},{"issue":"2","key":"10.3233\/JIFS-211123_ref25","doi-asserted-by":"crossref","first-page":"259","DOI":"10.1002\/int.21927","article-title":"Some q-rung orthopair fuzzy aggregation operators and their applications to multiple-attribute decision making","volume":"33","author":"Liu","year":"2018","journal-title":"International Journal of Intelligent Systems"},{"issue":"3","key":"10.3233\/JIFS-211123_ref26","doi-asserted-by":"crossref","first-page":"542","DOI":"10.3846\/tede.2019.8021","article-title":"The evaluation of ecosystem health based on hybrid TODIM method for Chinese case","volume":"25","author":"Liu","year":"2019","journal-title":"Technological and Economic Development of Economy"},{"issue":"5","key":"10.3233\/JIFS-211123_ref27","doi-asserted-by":"crossref","first-page":"436","DOI":"10.1002\/int.21584","article-title":"Pythagorean membership grades, complex numbers, and decision making","volume":"28","author":"Yager","year":"2013","journal-title":"International Journal of Intelligent Systems"},{"issue":"5","key":"10.3233\/JIFS-211123_ref28","doi-asserted-by":"crossref","first-page":"1222","DOI":"10.1109\/TFUZZ.2016.2604005","article-title":"Generalized orthopair fuzzy Sets","volume":"25","author":"Yager","year":"2017","journal-title":"IEEE Transactions on Fuzzy Systems"},{"key":"10.3233\/JIFS-211123_ref29","doi-asserted-by":"crossref","first-page":"65","DOI":"10.1016\/j.inffus.2017.02.005","article-title":"Approximate reasoning with generalized orthopair fuzzy sets","volume":"38","author":"Yager","year":"2017","journal-title":"Information Fusion"},{"issue":"4","key":"10.3233\/JIFS-211123_ref30","doi-asserted-by":"crossref","first-page":"958","DOI":"10.1109\/TFUZZ.2013.2278989","article-title":"Pythagorean membership grades in multicriteria decision-making","volume":"22","author":"Yager","year":"2014","journal-title":"IEEE Transactions on Fuzzy Systems"},{"key":"10.3233\/JIFS-211123_ref31","doi-asserted-by":"crossref","first-page":"403","DOI":"10.1142\/S0219622016500012","article-title":"A Hybrid Method for Pythagorean Fuzzy Multiple-Criteria Decision Making","volume":"15","author":"Zeng","year":"2016","journal-title":"International Journal of Information Technology & Decision Making"},{"issue":"1","key":"10.3233\/JIFS-211123_ref32","doi-asserted-by":"crossref","first-page":"93","DOI":"10.1002\/int.21941","article-title":"Pythagorean Fuzzy LINMAP Method Based on the Entropy Theory for Railway Project Investment Decision Making","volume":"33","author":"Xue","year":"2018","journal-title":"International Journal of Intelligent Systems"},{"issue":"1","key":"10.3233\/JIFS-211123_ref33","doi-asserted-by":"crossref","first-page":"10","DOI":"10.3390\/ijerph15010010","article-title":"Measurement of Scenic Spots Sustainable Capacity Based on PCA-Entropy TOPSIS: A Case Study from 30 Provinces, China","volume":"15","author":"Liang","year":"2017","journal-title":"International Journal of Environmental Research and Public Health"},{"issue":"11","key":"10.3233\/JIFS-211123_ref34","doi-asserted-by":"crossref","first-page":"1373","DOI":"10.1089\/tmj.2019.0258","article-title":"Exploring the Effects of Patient Activation in Online Health Communities on Patient Compliance","volume":"26","author":"Zhang","year":"2020","journal-title":"Telemedicine and e-Health"},{"issue":"6","key":"10.3233\/JIFS-211123_ref35","doi-asserted-by":"crossref","first-page":"593","DOI":"10.1002\/int.21796","article-title":"A novel approach based on similarity measure for Pythagorean fuzzy multiple criteria group decision making","volume":"31","author":"Zhang","year":"2016","journal-title":"International Journal of Intelligent Systems"},{"issue":"12","key":"10.3233\/JIFS-211123_ref36","doi-asserted-by":"crossref","first-page":"1061","DOI":"10.1002\/int.21676","article-title":"Extension of TOPSIS to multiple criteria decision making with Pythagorean fuzzy sets","volume":"29","author":"Zhang","year":"2014","journal-title":"International Journal of Intelligent Systems"},{"issue":"4","key":"10.3233\/JIFS-211123_ref37","doi-asserted-by":"crossref","first-page":"7465","DOI":"10.1007\/s00521-019-04269-8","article-title":"A new multi-criteria group decision-making approach based on q-rung orthopair fuzzy interaction Hamy mean operators","volume":"32","author":"Xing","year":"2020","journal-title":"Neural Computing & Applications"},{"issue":"22","key":"10.3233\/JIFS-211123_ref38","doi-asserted-by":"crossref","first-page":"11627","DOI":"10.1007\/s00500-018-03712-7","article-title":"Some q-rung orthopair fuzzy point weighted aggregation operators for multi-attribute decision making","volume":"23","author":"Xing","year":"2019","journal-title":"Soft Computing"},{"key":"10.3233\/JIFS-211123_ref39","doi-asserted-by":"crossref","unstructured":"Peng Y.X. , Yin P.P. , Deng Z.H. and Wang R.X. , Patient-Physician Interaction and Trust in Online Health Community: The Role of Perceived Usefulness of Health Information and Services, International Journal of Environmental Research and Public Health 17(1) (2020).","DOI":"10.3390\/ijerph17010139"},{"key":"10.3233\/JIFS-211123_ref41","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/j.ins.2017.01.024","article-title":"Dual hesitant fuzzy VIKOR method for multi-criteria group decision making based on fuzzy measure and new comparison method","volume":"388","author":"Ren","year":"2017","journal-title":"Information Sciences"},{"issue":"5","key":"10.3233\/JIFS-211123_ref42","doi-asserted-by":"crossref","first-page":"643","DOI":"10.1016\/j.im.2016.02.001","article-title":"Knowledge sharing in online health communities: A social exchange theory perspective","volume":"53","author":"Yan","year":"2016","journal-title":"Information & Management"},{"issue":"6","key":"10.3233\/JIFS-211123_ref43","doi-asserted-by":"crossref","first-page":"1179","DOI":"10.1109\/TFUZZ.2006.890678","article-title":"Intuitionistic fuzzy aggregation operators","volume":"15","author":"Xu","year":"2007","journal-title":"IEEE Transactions on Fuzzy Systems"},{"issue":"2","key":"10.3233\/JIFS-211123_ref44","doi-asserted-by":"crossref","first-page":"109","DOI":"10.1007\/s10700-007-9004-z","article-title":"Some similarity measures of intuitionistic fuzzy sets and their applications to multiple attribute decision making","volume":"6","author":"Xu","year":"2007","journal-title":"Fuzzy Optimization and Decision Making"}],"container-title":["Journal of Intelligent &amp; Fuzzy Systems"],"original-title":[],"link":[{"URL":"https:\/\/content.iospress.com\/download?id=10.3233\/JIFS-211123","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,2,2]],"date-time":"2026-02-02T00:47:05Z","timestamp":1769993225000},"score":1,"resource":{"primary":{"URL":"https:\/\/journals.sagepub.com\/doi\/full\/10.3233\/JIFS-211123"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,9,15]]},"references-count":43,"journal-issue":{"issue":"2"},"URL":"https:\/\/doi.org\/10.3233\/jifs-211123","relation":{},"ISSN":["1064-1246","1875-8967"],"issn-type":[{"value":"1064-1246","type":"print"},{"value":"1875-8967","type":"electronic"}],"subject":[],"published":{"date-parts":[[2021,9,15]]}}}