{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,3]],"date-time":"2026-04-03T22:20:12Z","timestamp":1775254812002,"version":"3.50.1"},"reference-count":35,"publisher":"SAGE Publications","issue":"1","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IFS"],"published-print":{"date-parts":[[2023,7,2]]},"abstract":"<jats:p>Online reviews play a vital role in providing multidimensional information for tourists. It also has an effect on the ranking and overall score of hotels. As a powerful tool, the Fermatean fuzzy set efficiently models dealing with uncertain information. Considering that there is no study using the correlation coefficient in Fermatean fuzzy context to assess the effect of online reviews on ratings and overall score of hotels. Therefore, a correlation coefficient measure is put forward to determine the relationship between two Fermaten fuzzy numbers and then they are utilized to assess the impact of online reviews on ranking and overall rating of hotels. The paper first introduces the TOPSIS\u2013based ranking model using a new distance under Fermatean set. Then, we construct a new correlation coefficient between two Fermatean fuzzy numbers to measure the effect of online reviews with ranking, overall score and score of hotels under given criteria. A case study on TripAdvisor.com is performed to illustrate the proposed operator and model.<\/jats:p>","DOI":"10.3233\/jifs-230667","type":"journal-article","created":{"date-parts":[[2023,5,5]],"date-time":"2023-05-05T12:17:01Z","timestamp":1683289021000},"page":"1067-1087","source":"Crossref","is-referenced-by-count":1,"title":["Evaluation of the effect of online reviews on hotel ratings and overall score in Fermatean environment"],"prefix":"10.1177","volume":"45","author":[{"given":"Nguyen Xuan","family":"Thao","sequence":"first","affiliation":[{"name":"Faculty of Information Technology \u2013 Vietnam National University of Agriculture, Vietnam"},{"name":"International School, Vietnam National University, Hanoi, Vietnam"}]},{"given":"Truong Thi Thuy","family":"Duong","sequence":"additional","affiliation":[{"name":"Banking Academy, Ha Noi, Vietnam"}]}],"member":"179","reference":[{"key":"10.3233\/JIFS-230667_ref1","doi-asserted-by":"crossref","unstructured":"Augustine E.P. , Novel correlation coefficient for intuitionistic fuzzy sets and its application to multi-criteria decision-making problems, International Journal of Fuzzy System Applications (IJFSA) 10, (2021), 39\u201358.","DOI":"10.4018\/IJFSA.2021040103"},{"issue":"4","key":"10.3233\/JIFS-230667_ref2","doi-asserted-by":"crossref","first-page":"995","DOI":"10.1007\/s00500-015-1832-0","article-title":"Evaluation of the hotels e-services quality under the user\u2019s experience","volume":"21","author":"Carrasco","year":"2017","journal-title":"Soft Computing"},{"issue":"3","key":"10.3233\/JIFS-230667_ref3","doi-asserted-by":"crossref","first-page":"564","DOI":"10.1108\/IntR-05-2017-0212","article-title":"Analyzing key influences of tourists\u2019 acceptance of online reviews in travel decisions","volume":"28","author":"Chong","year":"2018","journal-title":"Internet Research"},{"issue":"4","key":"10.3233\/JIFS-230667_ref4","doi-asserted-by":"crossref","first-page":"5203","DOI":"10.3233\/JIFS-191790","article-title":"A novel model based on similarity measure and quality function deployment on interval neutrosophic sets for evaluation and selection market segments","volume":"38","author":"Duong","year":"2020","journal-title":"Journal of Intelligent & Fuzzy Systems"},{"issue":"1","key":"10.3233\/JIFS-230667_ref6","doi-asserted-by":"crossref","first-page":"15","DOI":"10.1007\/s00500-020-05405-6","article-title":"A novel dissimilarity measure on picture fuzzy sets and its application in multi-criteria decision making","volume":"25","author":"Duong","year":"2021","journal-title":"Soft Computing"},{"issue":"1","key":"10.3233\/JIFS-230667_ref7","doi-asserted-by":"crossref","first-page":"213","DOI":"10.55730\/1300-0098.3355","article-title":"Novel correlation coefficients for interval-valued Fermatean hesitant fuzzy sets with pattern recognition application","volume":"47","author":"DEM\u0130R","year":"2023","journal-title":"Turkish Journal of Mathematics"},{"issue":"16","key":"10.3233\/JIFS-230667_ref8","doi-asserted-by":"crossref","first-page":"5247","DOI":"10.1007\/s00500-017-2961-4","article-title":"Supporting consumer\u2019s purchase decision: a method for ranking products based on online multi-attribute product ratings","volume":"22","author":"Fan","year":"2018","journal-title":"Soft Computing"},{"issue":"2","key":"10.3233\/JIFS-230667_ref9","doi-asserted-by":"crossref","first-page":"184","DOI":"10.1002\/int.21633","article-title":"Correlation for dual hesitant fuzzy sets and dual interval-valued hesitant fuzzy sets","volume":"29","author":"Farhadinia","year":"2014","journal-title":"International Journal of Intelligent Systems"},{"issue":"12","key":"10.3233\/JIFS-230667_ref11","doi-asserted-by":"crossref","first-page":"1234","DOI":"10.1002\/int.21827","article-title":"A novel correlation coefficients between Pythagorean fuzzy sets and its applications to decision-making processes","volume":"31","author":"Garg","year":"2016","journal-title":"International Journal of Intelligent Systems"},{"issue":"5","key":"10.3233\/JIFS-230667_ref12","doi-asserted-by":"crossref","first-page":"2635","DOI":"10.1007\/s40747-021-00417-7","article-title":"Fermatean fuzzy TOPSIS-based approach for occupational risk assessment in manufacturing","volume":"7","author":"Gul","year":"2021","journal-title":"Complex & Intelligent Systems"},{"key":"10.3233\/JIFS-230667_ref13","doi-asserted-by":"crossref","first-page":"4373","DOI":"10.1007\/s10115-020-01491-y","article-title":"Pythagorean fuzzy MULTIMOORA method based on distance measure and score function: its application in multicriteria decision making process","volume":"62","author":"Huang","year":"2020","journal-title":"Knowledge and Information Systems"},{"key":"10.3233\/JIFS-230667_ref14","doi-asserted-by":"crossref","first-page":"118875","DOI":"10.1016\/j.eswa.2022.118875","article-title":"An online reviews-driven large-scale group decision making approach for evaluating user satisfaction of sharing accommodation","volume":"213","author":"Ji","year":"2023","journal-title":"Expert Systems with Applications"},{"key":"10.3233\/JIFS-230667_ref15","doi-asserted-by":"publisher","DOI":"10.1109\/TFUZZ.2023.3241062"},{"issue":"1","key":"10.3233\/JIFS-230667_ref16","doi-asserted-by":"crossref","first-page":"16","DOI":"10.33187\/jmsm.1039613","article-title":"Correlation coefficients of fermatean fuzzy sets with a medical application","volume":"5","author":"Kirisci","year":"2022","journal-title":"Journal of Mathematical Sciences and Modelling"},{"key":"10.3233\/JIFS-230667_ref17","doi-asserted-by":"crossref","first-page":"115","DOI":"10.1016\/j.knosys.2015.02.020","article-title":"Novel correlation coefficients between hesitant fuzzy sets and their application in decision making","volume":"82","author":"Liao","year":"2015","journal-title":"Knowledge-Based Systems"},{"key":"10.3233\/JIFS-230667_ref18","doi-asserted-by":"crossref","first-page":"36","DOI":"10.1016\/j.ijhm.2015.01.010","article-title":"eWOM effects on hotel booking intentions, attitudes, trust, and website perceptions","volume":"46","author":"Ladhari","year":"2015","journal-title":"International Journal of Hospitality Management"},{"issue":"2","key":"10.3233\/JIFS-230667_ref19","doi-asserted-by":"crossref","first-page":"1019","DOI":"10.3233\/IFS-151824","article-title":"A new correlation measure of the intuitionistic fuzzy sets","volume":"30","author":"Liu","year":"2016","journal-title":"Journal of intelligent & fuzzy systems"},{"issue":"12","key":"10.3233\/JIFS-230667_ref21","doi-asserted-by":"crossref","first-page":"2402","DOI":"10.1002\/int.22040","article-title":"Clustering algorithms based on correlation coefficients for probabilistic linguistic term sets","volume":"33","author":"Lin","year":"2018","journal-title":"International Journal of Intelligent Systems"},{"key":"10.3233\/JIFS-230667_ref22","doi-asserted-by":"crossref","first-page":"1025","DOI":"10.1007\/s40747-020-00261-1","article-title":"Directional correlation coefficient measures for Pythagorean fuzzy sets: their applications to medical diagnosis and cluster analysis","volume":"7","author":"Lin","year":"2021","journal-title":"Complex & Intelligent Systems"},{"key":"10.3233\/JIFS-230667_ref23","doi-asserted-by":"crossref","first-page":"1171","DOI":"10.1007\/s10462-021-09953-7","article-title":"Picture fuzzy interactional partitioned Heronian mean aggregation operators: an application to MADM process","volume":"55","author":"Lin","year":"2022","journal-title":"Artificial Intelligence Review"},{"issue":"1","key":"10.3233\/JIFS-230667_ref24","doi-asserted-by":"crossref","first-page":"295","DOI":"10.1007\/s12652-021-02902-w","article-title":"Fermatean fuzzy CRITICEDAS approach for the selection of sustainable third-party reverse logistics providers using improved generalized score function","volume":"13","author":"Mishra","year":"2021","journal-title":"Journal of Ambient Intelligence and Humanized Computing"},{"key":"10.3233\/JIFS-230667_ref26","doi-asserted-by":"crossref","first-page":"124","DOI":"10.1016\/j.ijhm.2017.10.001","article-title":"Cloud decision support model for selecting hotels on TripAdvisor.com with probabilistic linguistic information","volume":"68","author":"Peng","year":"2018","journal-title":"International Journal of Hospitality Management"},{"issue":"2","key":"10.3233\/JIFS-230667_ref27","doi-asserted-by":"crossref","first-page":"755","DOI":"10.1007\/s40815-021-01131-9","article-title":"Ranking tourist attractions through online reviews: A novel method with intuitionistic and hesitant fuzzy information based on sentiment analysis","volume":"24","author":"Qin","year":"2022","journal-title":"International Journal of Fuzzy Systems"},{"issue":"1","key":"10.3233\/JIFS-230667_ref28","doi-asserted-by":"crossref","first-page":"391","DOI":"10.15388\/Informatica.2019.211","article-title":"Some new operations over Fermatean fuzzy numbers and application of Fermatean fuzzy WPM in multiple criteria decision making","volume":"30","author":"Senapati","year":"2019","journal-title":"Informatica"},{"key":"10.3233\/JIFS-230667_ref29","doi-asserted-by":"crossref","first-page":"112","DOI":"10.1016\/j.engappai.2019.05.012","article-title":"Fermatean fuzzy weighted averaging\/geometric operators and its application in multi-criteria decision-making methods","volume":"85","author":"Senapati","year":"2019","journal-title":"Engineering Applications of Artificial Intelligence"},{"issue":"2","key":"10.3233\/JIFS-230667_ref30","doi-asserted-by":"crossref","first-page":"663","DOI":"10.1007\/s12652-019-01377-0","article-title":"Fermatean fuzzy sets","volume":"11","author":"Senapati","year":"2020","journal-title":"Journal of Ambient Intelligence and Humanized Computing"},{"issue":"4","key":"10.3233\/JIFS-230667_ref31","doi-asserted-by":"crossref","first-page":"682","DOI":"10.1002\/int.22222","article-title":"On some correlation coefficients in Pythagorean fuzzy environment with applications","volume":"35","author":"Singh","year":"2020","journal-title":"International Journal of Intelligent Systems"},{"issue":"1","key":"10.3233\/JIFS-230667_ref32","doi-asserted-by":"crossref","first-page":"189","DOI":"10.3233\/JIFS-181084","article-title":"An intuitionistic fuzzy clustering algorithm based on a new correlation coefficient with application in medical diagnosis","volume":"36","author":"Thao","year":"2019","journal-title":"Journal of Intelligent & Fuzzy Systems"},{"issue":"2","key":"10.3233\/JIFS-230667_ref33","doi-asserted-by":"crossref","first-page":"1959","DOI":"10.3233\/JIFS-171589","article-title":"A new correlation coefficient of the intuitionistic fuzzy sets and its application","volume":"35","author":"Thao","year":"2018","journal-title":"Journal of Intelligent & Fuzzy Systems"},{"issue":"7","key":"10.3233\/JIFS-230667_ref34","doi-asserted-by":"crossref","first-page":"963","DOI":"10.1080\/10548408.2016.1251872","article-title":"Exploring the comparative importance of online hotel reviews\u2019 heuristic attributes in review helpfulness: a conjoint analysis approach","volume":"34","author":"Yang","year":"2017","journal-title":"Journal of Travel & Tourism Marketing"},{"key":"10.3233\/JIFS-230667_ref35","doi-asserted-by":"crossref","first-page":"282","DOI":"10.2991\/ijcis.d.201215.001","article-title":"Differential calculus of Fermatean fuzzy functions: continuities, derivatives, and differentials","volume":"14","author":"Yang","year":"2021","journal-title":"International Journal of Computational Intelligence Systems"},{"key":"10.3233\/JIFS-230667_ref36","doi-asserted-by":"crossref","first-page":"741","DOI":"10.1016\/j.asoc.2017.08.009","article-title":"A multi-criteria decision-making model for hotel selection with linguistic distribution assessments","volume":"67","author":"Yu","year":"2018","journal-title":"Applied Soft Computing"},{"issue":"10","key":"10.3233\/JIFS-230667_ref37","doi-asserted-by":"crossref","first-page":"11081","DOI":"10.1109\/TCYB.2021.3076420","article-title":"Two-fold personalized feedback mechanism for social network consensus by uninorm interval trust propagation","volume":"52","author":"Wu","year":"2021","journal-title":"IEEE Transactions on Cybernetics"},{"issue":"6","key":"10.3233\/JIFS-230667_ref38","doi-asserted-by":"crossref","first-page":"1343","DOI":"10.1108\/IJCHM-12-2013-0542","article-title":"The influence of online reviews to online hotel booking intentions","volume":"27","author":"Zhao","year":"2015","journal-title":"International Journal of Contemporary Hospitality Management"},{"key":"10.3233\/JIFS-230667_ref39","doi-asserted-by":"crossref","first-page":"460","DOI":"10.1016\/j.ins.2021.05.042","article-title":"Study on hotel selection method based on integrating online ratings and reviews from multi-websites","volume":"572","author":"Zhao","year":"2021","journal-title":"Information Sciences"}],"container-title":["Journal of Intelligent &amp; Fuzzy Systems"],"original-title":[],"link":[{"URL":"https:\/\/content.iospress.com\/download?id=10.3233\/JIFS-230667","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,1,29]],"date-time":"2026-01-29T09:26:55Z","timestamp":1769678815000},"score":1,"resource":{"primary":{"URL":"https:\/\/journals.sagepub.com\/doi\/full\/10.3233\/JIFS-230667"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023,7,2]]},"references-count":35,"journal-issue":{"issue":"1"},"URL":"https:\/\/doi.org\/10.3233\/jifs-230667","relation":{},"ISSN":["1064-1246","1875-8967"],"issn-type":[{"value":"1064-1246","type":"print"},{"value":"1875-8967","type":"electronic"}],"subject":[],"published":{"date-parts":[[2023,7,2]]}}}