{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,4]],"date-time":"2026-05-04T10:00:20Z","timestamp":1777888820405,"version":"3.51.4"},"reference-count":30,"publisher":"SAGE Publications","issue":"2","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["SCS"],"published-print":{"date-parts":[[2024,7,9]]},"abstract":"<jats:p>The Art Places\/Places of Interest (POI) are increasingly important for Singapore and Hong Kong in their bid to be Global Cities. The design and operation of such Art Places are often led by the museum owners, city government and panel of experts from a top down approach, as well as funded by national governments for public benefit as part of long-term planning. The inputs from the actual users are often neglected. Public participation in Art Places\/POI is often limited by individual visits and interactions. The diverse views and feedback on the design and operation of Art Places are difficult to capture accurately. In order to understand the perceptions of the users, extensive and expensive surveys and interviews need to be undertaken. Despite this, there is still a challenge of selection bias and interpretation bias. This paper explores the use of technology and big data to understand the similarities and differences between well-liked and disappointing areas of Art Places\/POI in Singapore and Hong Kong. Public reviews on Art Places\/POI in Singapore and Hong Kong will be examined using Natural Language Processing tools including the prevalent topic modelling method, namely Latent Dirichlet Allocation. The study revealed common strengths and weaknesses among artistic venues in Singapore and Hong Kong. \u201cPlace and experience\u201d emerged as a common strength, while \u201cprice and content\u201d were identified as a shared weakness. Singapore\u2019s Art Places were distinguished by a unique strength in their \u201ckid-friendly element,\u201d whereas Hong Kong excelled in \u201cfood and shopping.\u201d However, Singapore faced a unique weakness in \u201cracial enclaves,\u201d whereas Hong Kong\u2019s distinctive weakness lay in \u201cservice.\u201d These insights can aid urban planners and operators in comprehending and addressing areas of improvement highlighted by negative reviews, thereby enhancing overall performance.<\/jats:p>","DOI":"10.3233\/scs-240005","type":"journal-article","created":{"date-parts":[[2024,7,5]],"date-time":"2024-07-05T11:48:57Z","timestamp":1720180137000},"page":"83-98","source":"Crossref","is-referenced-by-count":1,"title":["Use of Natural Language Processing to understand users\u2019 perspective on the Art Places\/Places of Interest in Global Cities Singapore and Hong Kong"],"prefix":"10.1177","volume":"3","author":[{"given":"Xinyu","family":"Zeng","sequence":"first","affiliation":[{"name":"Singapore University of Technology and Design (SUTD), Singapore City, Singapore"}]},{"given":"Frederick Peter","family":"Ortner","sequence":"additional","affiliation":[{"name":"Singapore University of Technology and Design (SUTD), Singapore City, Singapore"}]},{"given":"Bige","family":"Tuncer","sequence":"additional","affiliation":[{"name":"Eindhoven University of Technology, Eindhoven, The Netherlands"}]}],"member":"179","reference":[{"issue":"4","key":"10.3233\/SCS-240005_ref1","doi-asserted-by":"publisher","first-page":"106","DOI":"10.3390\/arts9040106","article-title":"Materialising markets: The agency of auctions in emergent art genres in the global south","volume":"9","author":"Archer","year":"2020","journal-title":"Arts (Basel)"},{"issue":"1","key":"10.3233\/SCS-240005_ref2","doi-asserted-by":"publisher","first-page":"89","DOI":"10.1007\/s00146-014-0549-4","article-title":"Social media analytics: A survey of techniques, tools and platforms","volume":"30","author":"Batrinca","year":"2014","journal-title":"AI & Society"},{"key":"10.3233\/SCS-240005_ref3","first-page":"993","article-title":"Latent Dirichlet Allocation","volume":"3","author":"Blei","year":"2003","journal-title":"Journal of Machine Learning Research"},{"key":"10.3233\/SCS-240005_ref4","unstructured":"S.W.K.\u00a0Chiu, K.C.\u00a0Ho and T.L.\u00a0Lui\u00a0(eds), City-States in the Global Economy: Industrial Restructuring in Hong Kong and Singapore, 1st edn, Taylor and Francis Inc., 1996."},{"issue":"3","key":"10.3233\/SCS-240005_ref5","doi-asserted-by":"publisher","first-page":"343","DOI":"10.1177\/1470412907084510","article-title":"The future was when: Art criticism and the comparative tenses of Hong Kong and Singapore","volume":"6","author":"Choy","year":"2007","journal-title":"Journal of visual culture"},{"issue":"4","key":"10.3233\/SCS-240005_ref6","doi-asserted-by":"publisher","first-page":"454","DOI":"10.1080\/01944360708978526","article-title":"How art and culture happen in New York: Implications for urban economic development","volume":"73","author":"Currid","year":"2007","journal-title":"Journal of the American Planning Association"},{"key":"10.3233\/SCS-240005_ref7","doi-asserted-by":"publisher","first-page":"217","DOI":"10.3828\/tpr.42.3.b274nj807658j756","article-title":"Public participation in planning: A review","volume":"42","author":"Damer","year":"1971","journal-title":"Town Planning Review"},{"issue":"2","key":"10.3233\/SCS-240005_ref8","doi-asserted-by":"publisher","first-page":"193","DOI":"10.3828\/tpr.2001.72.2.193","article-title":"Hidden or hiding?: Public perceptions of participation in the planning system","volume":"72","author":"Davies","year":"2001","journal-title":"The Town Planning Review"},{"key":"10.3233\/SCS-240005_ref9","doi-asserted-by":"publisher","DOI":"10.1080\/13032917.2023.2207583"},{"issue":"2","key":"10.3233\/SCS-240005_ref10","doi-asserted-by":"publisher","first-page":"205","DOI":"10.1080\/00420989220080271","article-title":"Art and culture as central place functions","volume":"29","author":"Heilbrun","year":"1992","journal-title":"Urban Studies"},{"key":"10.3233\/SCS-240005_ref11","doi-asserted-by":"publisher","DOI":"10.1017\/9789048544004.009"},{"issue":"2","key":"10.3233\/SCS-240005_ref12","doi-asserted-by":"publisher","first-page":"211","DOI":"10.3390\/land11020211","article-title":"User perception of public parks: A pilot study integrating spatial social media data with park management in the city of Chicago","volume":"11","author":"Huang","year":"2022","journal-title":"Land (Basel)"},{"key":"10.3233\/SCS-240005_ref13","doi-asserted-by":"publisher","first-page":"4155","DOI":"10.1007\/s11042-020-09755-z","article-title":"A NLP framework based on meaningful latent-topic detection and sentiment analysis via fuzzy lattice reasoning on youtube comments","volume":"80","author":"Jelodar","year":"2020","journal-title":"Multimedia Tools and Applications"},{"issue":"2","key":"10.3233\/SCS-240005_ref14","doi-asserted-by":"publisher","first-page":"28","DOI":"10.3390\/arts10020028","article-title":"Becoming Asia\u2019s Art market hub: Comparing Singapore and Hong Kong","volume":"10","author":"Jeremie","year":"2021","journal-title":"Arts (Basel)"},{"issue":"16","key":"10.3233\/SCS-240005_ref15","doi-asserted-by":"publisher","first-page":"6673","DOI":"10.3390\/su12166673","article-title":"A comparative automated text analysis of Airbnb reviews in Hong Kong and Singapore using Latent Dirichlet Allocation","volume":"12","author":"Kiatkawsin","year":"2020","journal-title":"Sustainability (Basel, Switzerland)"},{"key":"10.3233\/SCS-240005_ref16","doi-asserted-by":"crossref","unstructured":"L.\u00a0Kong, C.H.\u00a0Ching and T.L.\u00a0Chou\u00a0(eds), Arts, Culture and the Making of Global Cities: Creating New Urban Landscapes in Asia, 1st edn, Edward Elgar Publishing, 2015.","DOI":"10.4337\/9781784715847"},{"key":"10.3233\/SCS-240005_ref17","doi-asserted-by":"publisher","first-page":"14223","DOI":"10.1007\/s10462-023-10471-x","article-title":"A systematic review of the use of topic models for short text social media analysis","volume":"56","author":"Laureate","year":"2023","journal-title":"Artificial Intelligence Review"},{"issue":"16","key":"10.3233\/SCS-240005_ref18","doi-asserted-by":"publisher","first-page":"3300","DOI":"10.3390\/app9163300","article-title":"A review of text corpus-based tourism big data mining","volume":"9","author":"Li","year":"2019","journal-title":"Applied Sciences"},{"issue":"1","key":"10.3233\/SCS-240005_ref19","doi-asserted-by":"publisher","first-page":"15","DOI":"10.1080\/14747730701245574","article-title":"The production of regime culture and instrumentalized art in a globalizing state","volume":"4","author":"Marcuse","year":"2007","journal-title":"Globalizations"},{"issue":"1","key":"10.3233\/SCS-240005_ref20","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1080\/21568316.2013.852990","article-title":"The dimensions of Art in place narrative","volume":"11","author":"Marques","year":"2013","journal-title":"Tourism Planning & Development"},{"issue":"13","key":"10.3233\/SCS-240005_ref21","doi-asserted-by":"publisher","first-page":"2564","DOI":"10.1177\/00420980231156352","article-title":"Using natural language processing to construct a national zoning and land use database","volume":"60","author":"Mleczko","year":"2023","journal-title":"Urban Studies"},{"issue":"7","key":"10.3233\/SCS-240005_ref22","doi-asserted-by":"publisher","first-page":"2123","DOI":"10.3390\/su11072123","article-title":"Visitor perceptions and effectiveness of place branding strategies in thematic parks in bandung city using text mining based on Google maps user reviews","volume":"11","author":"Munawir","year":"2019","journal-title":"Sustainability (Basel, Switzerland)"},{"issue":"4","key":"10.3233\/SCS-240005_ref23","doi-asserted-by":"publisher","first-page":"142","DOI":"10.22266\/ijies2019.0831.14","article-title":"Sentiment analysis of hotel reviews using latent Dirichlet allocation, semantic similarity and LSTM","volume":"12","author":"Priyantina","year":"2019","journal-title":"International Journal of Intelligent Engineering and Systems"},{"issue":"5","key":"10.3233\/SCS-240005_ref24","doi-asserted-by":"publisher","first-page":"430","DOI":"10.1080\/0965254X.2020.1749875","article-title":"Exploring values affecting e-learning adoption from the user-generated-content: A consumption-value-theory perspective","volume":"29","author":"Ray","year":"2020","journal-title":"Journal of strategic marketing"},{"issue":"2","key":"10.3233\/SCS-240005_ref25","doi-asserted-by":"publisher","first-page":"298","DOI":"10.1093\/cdj\/bss022","article-title":"The potentials of art to involve citizens in regional transitions: Exploring a site-specific performance in Haarzuilens, The Netherlands","volume":"48","author":"Stuiver","year":"2013","journal-title":"Community Development Journal"},{"key":"10.3233\/SCS-240005_ref26","doi-asserted-by":"publisher","first-page":"14","DOI":"10.1016\/j.ccs.2017.12.004","article-title":"Re-envisioning community spaces in Corona, Queens, New York City","volume":"14","author":"Taylor","year":"2017","journal-title":"City, Culture and Society"},{"key":"10.3233\/SCS-240005_ref27","doi-asserted-by":"publisher","DOI":"10.1016\/j.ccs.2023.100519"},{"issue":"1","key":"10.3233\/SCS-240005_ref29","doi-asserted-by":"publisher","first-page":"327","DOI":"10.1146\/annurev.so.18.080192.001551","article-title":"Models for sample selection bias","volume":"18","author":"Winship","year":"1992","journal-title":"Annual review of sociology"},{"key":"10.3233\/SCS-240005_ref30","doi-asserted-by":"publisher","DOI":"10.1117\/12.2659912"},{"issue":"4","key":"10.3233\/SCS-240005_ref31","doi-asserted-by":"publisher","first-page":"181","DOI":"10.3233\/SCS-230017","article-title":"Use of mobile digital footprint to understand how COVID-19 impacts the visitors to art places in Singapore","volume":"2","author":"Zeng","year":"2023","journal-title":"Journal of Smart Cities and Society"}],"container-title":["Journal of Smart Cities and Society"],"original-title":[],"link":[{"URL":"https:\/\/content.iospress.com\/download?id=10.3233\/SCS-240005","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,5,1]],"date-time":"2026-05-01T04:59:01Z","timestamp":1777611541000},"score":1,"resource":{"primary":{"URL":"https:\/\/journals.sagepub.com\/doi\/full\/10.3233\/SCS-240005"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024,7,9]]},"references-count":30,"journal-issue":{"issue":"2"},"URL":"https:\/\/doi.org\/10.3233\/scs-240005","relation":{},"ISSN":["2772-3585","2772-3577"],"issn-type":[{"value":"2772-3585","type":"electronic"},{"value":"2772-3577","type":"print"}],"subject":[],"published":{"date-parts":[[2024,7,9]]}}}