{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,26]],"date-time":"2025-08-26T07:09:25Z","timestamp":1756192165099},"reference-count":0,"publisher":"IOS Press","license":[{"start":{"date-parts":[[2021,5,27]],"date-time":"2021-05-27T00:00:00Z","timestamp":1622073600000},"content-version":"unspecified","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by-nc\/4.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2021,5,27]]},"abstract":"<jats:p>People are increasingly able to access their laboratory (lab) results using patient-facing portals. However, lab reports for citizens are often identical to those for clinicians; without specialized training they can be near impossible to interpret. In this study, we inspected a mobile health application (app) that converts traditional lab results into a citizen-centred format. We used the Health Literacy Online (HLO) checklist to inspect the app. Our inspection revealed that most of the app\u2019s strengths were related to its Organization of Content and Simple Navigation and most of its weaknesses were related to Engage Users. We also identified several usability and user experience (UX) issues that were beyond the purview of the HLO checklist. Although this app represents an important step towards making lab results universally accessible, we identified several opportunities for improvements that could increase its value to citizens.<\/jats:p>","DOI":"10.3233\/shti210318","type":"book-chapter","created":{"date-parts":[[2021,5,27]],"date-time":"2021-05-27T14:44:03Z","timestamp":1622126643000},"source":"Crossref","is-referenced-by-count":1,"title":["A User Experience and eHealth Literacy Inspection of a Lab Test Interpretation Mobile App for Citizens"],"prefix":"10.3233","author":[{"given":"Helen","family":"Monkman","sequence":"first","affiliation":[{"name":"School of Health Information Science, University of Victoria, Canada"}]},{"given":"Leah","family":"Macdonald","sequence":"additional","affiliation":[{"name":"School of Health Information Science, University of Victoria, Canada"}]},{"given":"Janessa","family":"Griffith","sequence":"additional","affiliation":[{"name":"Institute for Health System Solutions and Virtual Care, Women\u2019s College Hospital, Toronto, Canada"},{"name":"Faculty of Health Sciences, Douglas College, Coquitlam, Canada"}]},{"given":"Blake","family":"Lesselroth","sequence":"additional","affiliation":[{"name":"University of Oklahoma-Tulsa, School of Community Medicine, USA"}]}],"member":"7437","container-title":["Studies in Health Technology and Informatics","Public Health and Informatics"],"original-title":[],"link":[{"URL":"https:\/\/ebooks.iospress.nl\/pdf\/doi\/10.3233\/SHTI210318","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,10,25]],"date-time":"2021-10-25T13:16:00Z","timestamp":1635167760000},"score":1,"resource":{"primary":{"URL":"https:\/\/ebooks.iospress.nl\/doi\/10.3233\/SHTI210318"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,5,27]]},"references-count":0,"URL":"https:\/\/doi.org\/10.3233\/shti210318","relation":{},"ISSN":["0926-9630","1879-8365"],"issn-type":[{"value":"0926-9630","type":"print"},{"value":"1879-8365","type":"electronic"}],"subject":[],"published":{"date-parts":[[2021,5,27]]}}}