{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,23]],"date-time":"2026-06-23T16:09:11Z","timestamp":1782230951820,"version":"3.54.5"},"reference-count":0,"publisher":"IOS Press","isbn-type":[{"value":"9781643682648","type":"print"},{"value":"9781643682655","type":"electronic"}],"license":[{"start":{"date-parts":[[2022,6,6]],"date-time":"2022-06-06T00:00:00Z","timestamp":1654473600000},"content-version":"unspecified","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by-nc\/4.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2022,6,6]]},"abstract":"<jats:p>Gaze is an important non-verbal behavior in patient-physician communication. We examine the effect of the physician\u2019s gaze direction in video consultations on their communication and interpersonal skills ratings. 51 subjects watched videos of a physician providing the same teleconsultations while (a) looking directly at the camera and (b) looking at the computer screen. After each video, the participants rated the physician\u2019s skills. The results showed that looking at the camera is perceived as making eye contact and is associated with higher ratings on two communication skill items: (1) using empathy to communicate appreciation of the patient\u2019s feelings, and (2) providing support by expressing concern, understanding, and willingness to help. The effect of eye contact depended on the content of the consultation and on the general attitude of the physician. These results highlight the role of eye contact in video consultations and its dependency on other verbal and non-verbal behaviors.<\/jats:p>","DOI":"10.3233\/shti220199","type":"book-chapter","created":{"date-parts":[[2022,6,7]],"date-time":"2022-06-07T09:33:59Z","timestamp":1654594439000},"source":"Crossref","is-referenced-by-count":5,"title":["Physician Communication Skills in Telemedicine: The Role of Eye Contact"],"prefix":"10.3233","author":[{"given":"Samar","family":"Helou","sequence":"first","affiliation":[{"name":"Global Center for Medical Engineering and Informatics, Osaka University, Osaka, Japan"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Elie","family":"El Helou","sequence":"additional","affiliation":[{"name":"Faculty of Medicine, Saint Joseph University, Beirut, Lebanon"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Jeanine","family":"El Helou","sequence":"additional","affiliation":[{"name":"Faculty of Medicine, Saint Joseph University, Beirut, Lebanon"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"7437","container-title":["Studies in Health Technology and Informatics","MEDINFO 2021: One World, One Health \u2013 Global Partnership for Digital Innovation"],"original-title":[],"link":[{"URL":"https:\/\/ebooks.iospress.nl\/pdf\/doi\/10.3233\/SHTI220199","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,6,7]],"date-time":"2022-06-07T09:34:00Z","timestamp":1654594440000},"score":1,"resource":{"primary":{"URL":"https:\/\/ebooks.iospress.nl\/doi\/10.3233\/SHTI220199"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022,6,6]]},"ISBN":["9781643682648","9781643682655"],"references-count":0,"URL":"https:\/\/doi.org\/10.3233\/shti220199","relation":{},"ISSN":["0926-9630","1879-8365"],"issn-type":[{"value":"0926-9630","type":"print"},{"value":"1879-8365","type":"electronic"}],"subject":[],"published":{"date-parts":[[2022,6,6]]}}}