{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,7,4]],"date-time":"2024-07-04T17:56:30Z","timestamp":1720115790606},"reference-count":0,"publisher":"IOS Press","license":[{"start":{"date-parts":[[2022,9,2]],"date-time":"2022-09-02T00:00:00Z","timestamp":1662076800000},"content-version":"unspecified","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by-nc\/4.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2022,9,2]]},"abstract":"<jats:p>This work discusses how to build online public services and feedback mechanisms such that they are usable and are actually used, while fulfilling the requirements for EU\u2019s Web Accessibility Directive, security, and privacy. By means of an online survey among impaired users of the Norwegian Labour and Welfare Administration\u2019s online services, it is analyzed which challenges these users experience with public services and feedback processes as of today, and how both can be designed for better and more inclusive online services.<\/jats:p>","DOI":"10.3233\/shti220818","type":"book-chapter","created":{"date-parts":[[2022,9,5]],"date-time":"2022-09-05T07:21:54Z","timestamp":1662362514000},"source":"Crossref","is-referenced-by-count":1,"title":["User Insights for Better and More Inclusive Online Public Services: A Survey Study"],"prefix":"10.3233","author":[{"given":"Till","family":"Halbach","sequence":"first","affiliation":[{"name":"Norsk Regnesentral"}]},{"given":"Kristin Skeide","family":"Fuglerud","sequence":"additional","affiliation":[{"name":"Norsk Regnesentral"}]},{"given":"Mikael","family":"Snaprud","sequence":"additional","affiliation":[{"name":"Tingtun AS"}]}],"member":"7437","container-title":["Studies in Health Technology and Informatics","Transforming our World through Universal Design for Human Development"],"original-title":[],"link":[{"URL":"https:\/\/ebooks.iospress.nl\/pdf\/doi\/10.3233\/SHTI220818","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,9,5]],"date-time":"2022-09-05T07:21:55Z","timestamp":1662362515000},"score":1,"resource":{"primary":{"URL":"https:\/\/ebooks.iospress.nl\/doi\/10.3233\/SHTI220818"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022,9,2]]},"references-count":0,"URL":"https:\/\/doi.org\/10.3233\/shti220818","relation":{},"ISSN":["0926-9630","1879-8365"],"issn-type":[{"value":"0926-9630","type":"print"},{"value":"1879-8365","type":"electronic"}],"subject":[],"published":{"date-parts":[[2022,9,2]]}}}